Xerox DC240 x-rite @ DTP32R and DTP32HS Operator's Manual - Page 11

Troubleshooting, Service, and General Maintenance

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DTP32HS DENSITOMETER Troubleshooting, Service, and General Maintenance Troubleshooting The DTP32HS is used with a number of third party software vendors. To get the most specialized technical assistance, you should first contact the technical service representative for the specific third-party software that you are using. Prior to contacting X-Rite, Inc. Customer Service for instrument problems try the applicable solution(s) described below. If the condition persists, contact a Customer Service Representative toll-free by phone at: 1-888-826-3059; or by fax at: 1-888-826-3061. You can also contact X-Rite's support staff through our Support page at www.xrite.com. LED not lit: • Ensure that the power supply is plugged in and connected to the Interface Cable. • Reset the instrument (see Instrument Reset). Fast flashing green LED: • If error persists, clean instrument and calibration strip (see General Cleaning). • Reset the instrument (see Instrument Reset). Solid red LED: • Remove power from the instrument, reapply power and see if the condition is corrected. • Reset the instrument (see Instrument Reset) and calibrate. • This could indicate that the unit may not be programmed properly, which could happen if power was removed during reprogramming. Try reprogramming the instrument again (refer to the programming instructions that came with your update). Densitometer and software not communicating: • Verify that the instruments LED indicates normal operation (see Instrument LED Indicator). If normal, close and restart the software application. If this does not work reboot the computer. • Remove power from the instrument, reapply power and see if the condition is corrected. • Check for proper configuration setting from the software provider. • Reset the instrument (see Instrument Reset) and calibrate. Repeated strip measurement failures: • Ensure that the strip is being read in accordance with your software's documentation. • Close and restart the software application. • Perform a calibration on the instrument (see Calibration section). • Reset the instrument (see Instrument Reset). Repeated calibration failures: • Clean instrument and reference (see General Maintenance). • Strip definition set below five steps. • Reset the instrument (see Instrument Reset) and calibrate. Reading lamp not working: • When the temperature in the optics area reaches or exceeds 45°C (or 113°F), the instrument will keep the reading lamp from turning on. This is to prevent any damage from occurring to the optics components. Allow the instrument to cool before measuring. • Reset the instrument (see Instrument Reset). 9

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DTP32HS DENSITOMETER
9
Troubleshooting, Service, and General Maintenance
Troubleshooting
The DTP32HS is used with a number of third party software vendors. To get the most
specialized technical assistance, you should
first
contact the technical service representative
for the specific third-party software that you are using.
Prior to contacting X-Rite, Inc. Customer Service for instrument problems try the applicable
solution(s) described below.
If the condition persists, contact a Customer Service
Representative toll-free by phone at:
1-888-826-3059; or by fax at: 1-888-826-3061. You can also contact X-Rite’s support staff
through our Support page at
www.xrite.com
.
LED not lit:
•
Ensure that the power supply is plugged in and connected to the Interface Cable.
•
Reset the instrument (see Instrument Reset).
Fast flashing green LED:
•
If error persists, clean instrument and calibration strip (see General Cleaning).
•
Reset the instrument (see Instrument Reset).
Solid red LED:
•
Remove power from the instrument, reapply power and see if the condition is corrected.
•
Reset the instrument (see Instrument Reset) and calibrate.
•
This could indicate that the unit may not be programmed properly, which could happen
if power was removed during reprogramming. Try reprogramming the instrument again
(refer to the programming instructions that came with your update).
Densitometer and software not communicating:
•
Verify that the instruments LED indicates normal operation (see Instrument LED
Indicator). If normal, close and restart the software application. If this does not work
reboot the computer.
•
Remove power from the instrument, reapply power and see if the condition is corrected.
•
Check for proper configuration setting from the software provider.
•
Reset the instrument (see Instrument Reset) and calibrate.
Repeated strip measurement failures:
•
Ensure that the strip is being read in accordance with your software’s documentation.
•
Close and restart the software application.
•
Perform a calibration on the instrument (see Calibration section).
•
Reset the instrument (see Instrument Reset).
Repeated calibration failures:
•
Clean instrument and reference (see General Maintenance).
•
Strip definition set below five steps.
•
Reset the instrument (see Instrument Reset) and calibrate.
Reading lamp not working:
•
When the temperature in the optics area reaches or exceeds 45°C (or 113°F), the
instrument will keep the reading lamp from turning on. This is to prevent any damage
from occurring to the optics components. Allow the instrument to cool before measuring.
•
Reset the instrument (see Instrument Reset).