Yamaha DKC-900 Disklavier Control Unit DKC-900 Owners manual - Page 35

Network, Symptom, Remedy

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Troubleshooting Chapter 4 English Network Symptom This product cannot connect to the Internet via a wireless router (access point). Wireless network is not found. The ENSPIRE Controller app does not detect this product. A sudden sound comes from the piano when wireless connection to a smart device is used. Remedy Make sure that the wireless router (access point) is turned on. This product and the wireless router (access point) might be too far apart. Place this product and the wireless router (access point) closer to each other. There might be an obstacle between this product and the wireless router (access point). Move the wireless router (access point) to a location where there are no obstacles between them. If you connect this product and the wireless router (access point) using an Ethernet cable, enable the DHCP server function on your wireless router (access point). Microwave ovens or other wireless devices in your network area might disturb the wireless communication. Turn off these devices. Access to the network is restricted by the firewall settings of the wireless router (access point). Check the firewall setting of the wireless router (access point). This product and smart device are not on the same network. Check the network connections and settings on the wireless router (access point), and then connect this product and smart device to the same network. When the speaker mark is tapped on the Select Disklavier ENSPIRE screen of the app, a chord (C-E-G) is automatically played one time for individual confirmation from the selected piano. This is not a malfunction. 29

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Troubleshooting
English
4
Chapter
29
Network
Symptom
Remedy
This product cannot connect to the Internet via a
wireless router (access point).
Make sure that the wireless router (access point) is turned
on.
This product and the wireless router (access point) might
be too far apart. Place this product and the wireless router
(access point) closer to each other.
There might be an obstacle between this product and the
wireless router (access point). Move the wireless router
(access point) to a location where there are no obstacles
between them.
If you connect this product and the wireless router (access
point) using an Ethernet cable, enable the DHCP server
function on your wireless router (access point).
Wireless network is not found.
Microwave ovens or other wireless devices in your network
area might disturb the wireless communication. Turn off
these devices.
Access to the network is restricted by the firewall settings of
the wireless router (access point). Check the firewall setting
of the wireless router (access point).
The ENSPIRE Controller app does not detect this
product.
This product and smart device are not on the same
network. Check the network connections and settings on
the wireless router (access point), and then connect this
product and smart device to the same network.
A sudden sound comes from the piano when
wireless connection to a smart device is used.
When the speaker mark is tapped on the Select Disklavier
ENSPIRE screen of the app, a chord (C-E-G) is
automatically played one time for individual confirmation
from the selected piano. This is not a malfunction.