ZyXEL NBG4615 v2 User Guide - Page 227
Resetting the NBG4615 v2 to Its Factory Defaults, Wireless Router/AP Troubleshooting
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Chapter 27 Troubleshooting 1 There might be a lot of traffic on the network. Look at the LEDs, and check Section 1.7 on page 17. If the NBG4615 v2 is sending or receiving a lot of information, try closing some programs that use the Internet, especially peer-to-peer applications. 2 Check the signal strength. If the signal strength is low, try moving the NBG4615 v2 closer to the AP if possible, and look around to see if there are any devices that might be interfering with the wireless network (for example, microwaves, other wireless networks, and so on). 3 Reboot the NBG4615 v2. 4 If the problem continues, contact the network administrator or vendor, or try one of the advanced suggestions. Advanced Suggestion • Check the settings for QoS. If it is disabled, you might consider activating it. 27.5 Resetting the NBG4615 v2 to Its Factory Defaults If you reset the NBG4615 v2, you lose all of the changes you have made. The NBG4615 v2 re-loads its default settings, and the password resets to 1234. You have to make all of your changes again. You will lose all of your changes when you push the RESET button. To reset the NBG4615 v2: 1 Make sure the power LED is on. 2 Press the RESET button for one to four seconds to restart/reboot the NBG4615 v2. 3 Press the RESET button for longer than five seconds to set the NBG4615 v2 back to its factory- default configurations. If the NBG4615 v2 restarts automatically, wait for the NBG4615 v2 to finish restarting, and log in to the Web Configurator. The password is "1234". If the NBG4615 v2 does not restart automatically, disconnect and reconnect the NBG4615 v2's power. Then, follow the directions above again. 27.6 Wireless Router/AP Troubleshooting I cannot access the NBG4615 v2 or ping any computer from the WLAN (wireless AP or router). NBG4615 v2 User's Guide 227