ZyXEL P-2002 User Guide - Page 96
Problems with the LAN Interface, Problems with Internet Access
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P-2002 Series User's Guide 12.3 Problems with the LAN Interface Table 36 Troubleshooting the LAN Interface PROBLEM CORRECTIVE ACTION I cannot access the Prestige from the LAN. If the LAN or PC LED is off, see Table 35 on page 95. Make sure that the IP address and the subnet mask of the Prestige and your computer(s) are on the same subnet. I cannot ping any computer on the LAN. If the LAN and PC LEDs are both off, see Table 35 on page 95. Make sure that the IP address and the subnet mask of the Prestige and the computers are on the same subnet. The Prestige cannot get an IP address from the ISP. The ISP provides the IP address after authenticating you. Authentication may be through the user name and password, the MAC address or the host name. The username and password apply to PPPoE and PPPoA encapsulation only. Make sure that you have entered the correct Service Type, User Name and Password (be sure to use the correct casing). Verify your Ethernet settings, see Chapter 4 on page 41. 12.4 Problems with Internet Access Table 37 Troubleshooting Internet Access PROBLEM CORRECTIVE ACTION I cannot access Make sure the Prestige is turned on and connected to the network. the Internet. Verify your Ethernet settings, see Chapter 4 on page 41. Make sure you entered the correct user name and password. Internet connection disconnects. Contact your ISP. 96 Chapter 12 Troubleshooting