2013 Buick Enclave Owner Manual - Page 190

7-26 Infotainment System Tips and Troubleshooting Chart (cont'd) Problem Recommended Action Check for obstructions, low batteries, reception range, and interference from cellular telephone towers, or use a cellular telephone in the vehicle. Check that the headphones are on correctly using the L (left) and R (right) on the headphones. See your dealer for assistance. Check that the RSE video screen is sourced to the DVD player. Sometimes the wireless headphone audio cuts out or buzzes. The remote and/or the headphones are lost. The DVD is playing, but there is no picture or sound. DVD Display Error Messages The DVD display error message depends on which radio the vehicle has. The video screen might display one of the following: Disc Load/Eject Error: This message displays when there are disc load or eject problems. Disc Format Error: This message displays if the disc is inserted with the disc label wrong side up, or if the disc is damaged. Disc Region Error: This message displays if the disc is not from a correct region. No Disc Inserted: This message displays if no disc is present when the Z EJECT button is pressed on the radio. DVD Distortion Video distortion can occur when operating cellular phones, scanners, CB radios, Global Position Systems (GPS)*, two-way radios, mobile faxes, or walkie talkies. It might be necessary to turn off the DVD player when operating one of these devices in or near the vehicle. *Excludes the OnStar® System.