1997 Cadillac Catera Owner's Manual - Page 311

Customer Satisfaction Procedure Catera dealers have the facilities, trained technicians and up-to-date information to promptly address any concerns you may have. However,if a concern has not been resolved toyour complete satisfaction, take the following steps: STEP ONE -- Discuss your concern with a member of dealership management. Normally, concernscan be quickly resolved at that level. the matterhas If already been reviewed with the Sales, Service or Parts Manager, contact the owner of the dealership or the General Manager. 7-2