1997 Cadillac DeVille Owner's Manual - Page 366

GM Participation inan Alternative Dispute Resolution Program This program is available in all50 states and the District of Columbia. Canadian owners refer to your Warranty and OwnerAssistance Information booklet for information on the Canadian Motor Vehicle Arbitration Plan (CAMVAP). General Motors reserves the right to change eligibility limitations and/or to discontinue its participation in this program. Both Cadillac and your Cadillac dealer are committed to making sure you are completely satisfied with your new vehicle. Our experience has shown that,if a situation arises where you feel your concern has not been adequately addressed,the Customer Satisfaction Procedure described earlier in this section is very successful. There may be instances wherean impartial third party can assist in arriving at a solution to a disagreement regarding vehicle repairs or interpretation the New of Vehicle Limited Warranty. To assist in resolving these disagreements, Cadillac voluntarily participates in BBB AUTO LINE. BBB AUTO LINE is an out-of-court program administered by the BetterBusiness Bureau system to settle automotive disputes. This program is available free of charge to customers who currently own or lease a GM vehicle. If you are not satisfied after following the Customer Satisfaction Procedure, you may contact the using BBB the toll-free telephone number, or write them at the following address: BBB AUTO LINE Council of Better Business Bureaus, Inc. 4200 Wilson Boulevard Suite 800 Arlington, VA 22203- 1804 Telephone: 1-800-955-5100 To file a claim, you will be asked to provide your name and address, your Vehicle Identification Number (VIN) and a statement the nature of your complaint. of Eligibility is limitedby vehicle age and mileage, and other factors.