1997 Cadillac Eldorado Owner's Manual - Page 331

Cadillac dealershave the facilities, trained technicians and up-to-date informationto promptly addressmy concerns you may.have. However,if a,concernhas not been resolvedto your complete satisfaction, take the following steps: STEP ONE -- Discuss your concern with a member of dealership management. Normally, concerns can If be quickly resolved at that level.the matter has already been reviewed with the Sales, Service or Parts Manager, contact the owner the dealershipor the of General Manager.