1997 Cadillac Eldorado Owner's Manual - Page 341

We prefer you utilize the Customer Satisfaction Procedure before you resort to AUTO LINE, but you may contact the BBB at any time. The BBB will attempt to resolve thecomplaint serving as an intermediary.If this mediation is unsuccessful, an informalhearing will be scheduled whereeligible customers may present their case to an impartial third-party arbitrator. The arbitrator will make decision which you may a accept or reject. If youaccept the decision, GM will be bound by that decision. The entire dispute resolution procedure should ordinarily take about 40 days fromthe time you file a claim until a decision is made. Some state laws may require you to use this program before filing a claim with a state-run arbitration program or in the courts. For further information, contact the BBB at 1-800-955-5 100or the Cadillac Customer Assistance Center at 1-800-458-8006. If you believe that your vehicle hasa defect which could cause a crash or could cause injury or death, you should immediately inform the National Highway Traffic Safety Administration (NHTSA), in addition to notifying General Motors. If NHTSA receives similar complaints, it may open an investigation, and if itfinds that a safety defectexists in a group of vehicles, it may order a recall and remedy campaign. However, NHTSA cannot become involved in individual problems between you, your dealer or General Motors. To contact NHTSA, you may either call the AutoSafety Hotline toll-free at 1-800-424-9393 (or 366-0123 in the Washington,D.C. area) or write to: NHTSA, U.S. Department of Transportation Washington, D.C. 20590 You can also obtain other information about motor vehicle safety from the Hotline. Your vehicle comes with a separate warranty booklet that containsdetailed warranty information.