1997 Cadillac Seville Owner's Manual - Page 351

We prefer you utilize the Customer Satisfaction Procedure before you resort to AUTO LINE, but you may contact the BBBat any time. TheBBB will attempt to resolve thecomplaint serving as an intermediary. If this mediation is unsuccessful,an informal hearingwill be scheduled where eligible customers may present their case to an impartial third-party arbitrator. 1 he arbitrator will make a decision which you may accept or reject. If you accept the decision, GM will be bound by that decision.The entire-dispute resolution procedure should ordinarilytake about 40 days from the time you file a claim until a decision is made. If you believe that your vehicle has a defect which could cause a crash or could cause injuryor death, you should immediately inform the National Highway Traffic Safety Administration (NHTSA), in addition to notifying General Motors. If NHTSA receives similar complaints, it may open an investigation, and if it finds that a safety defect exists in a group of vehicles, it may order a recall and remedy campaign. However, NHTSA cannot become involved in individual problems between you, your dealer or General Motors. To contact NHTSA, you may either call the Auto Safety Hotline toll-free at 1-800-424-9393 (or 366-0123 in the Washington, D.C. area) or write to: Some state laws may require you to use this program before filing a claim with a state-run arbitration program or in the courts. For further information, contact the BBB at 1-800-955-5 100 or the CadillacCustomer Assistance Centerat 1-800-458-8006. Your vehicle comes with a separate warranty booklet that contains detailed warranty information. NHTSA, U.S. Department of Transportation Washington, D.C. 20590 You can also obtain other information about motor vehicle safety from the Hotline. 7-12