2012 Cadillac CTS Owner Manual - Page 471

Customer Information 13-1 Customer Information Customer Information Customer Satisfaction Procedure (U.S. and Canada) ...Customer Satisfaction Procedure (Mexico) ...Customer Assistance Offices (U.S. and Canada) ...Customer Assistance Offices (Mexico) ...Customer Assistance for Text Telephone (TTY) Users (U.S. and Canada) ...Online Owner Center ...13-2 13-4 13-5 13-6 13-6 13-6 GM Mobility Reimbursement Program (U.S. and Canada) ...13-7 Roadside Service (U.S. and Canada) ...13-7 Roadside Service (Mexico) ...13-10 Scheduling Service Appointments (U.S. and Canada) ...13-13 Courtesy Transportation Program (U.S. and Canada) ...13-14 Collision Damage Repair (U.S. and Canada) ...13-15 Service Publications Ordering Information ...13-18 Reporting Safety Defects Reporting Safety Defects to the United States Government ...13-19 Reporting Safety Defects to the Canadian Government ...13-19 Reporting Safety Defects to General Motors ...13-20 Vehicle Data Recording and Privacy Vehicle Data Recording and Privacy ...13-20 Event Data Recorders ...13-20 OnStar® ...13-21 Navigation System ...13-21 Radio Frequency Identification (RFID) ...13-22 Radio Frequency Statement ...13-22