1996 Chevrolet Cavalier Owner's Manual - Page 354

To file a claim, you will be asked to provide your name REPORTING SAFETY DEFECTS and address, your Vehicle Identification Number (VIN), TO THE UNITED and a statement of the nature your complaint. of GOVERNMENT Eligibility is limited by vehicle age and mileage, and other factors. If you believe that your vehicle a defect which could has or death, you should cause a crash or could cause injury We prefer you utilizethe Customer Satisfaction immediately inform the National Highway Traffic Procedure beforeyou resort to AUTOLINE, but you to Safety Administration (NHTSA), in addition BBB will attempt may contactthe BBB at any time. The notifying General Motors. to resolvethe complaint serving asan intermediary If between you and Chevrolet. this mediation is If NHTSA receives similar complaints, it may open an unsuccessful, an informal hearing will be scheduled in investigation, and if it finds that a safety defect exists where eligible customers may present their casean to a groupof vehicles, it may order a recall and remedy impartial third-party arbitrator. campaign. However, NHTSA cannot become involved in individual problems between you, your dealer, or The arbitrator will make a decision which you may accept or reject.If you accept the decision, GM will be General Motors. bound by that decision. entire dispute resolution The To contact NHTSA, you may either call the Auto Safety 40 procedure should ordinarily take about days fromthe Hotline toll-free at 1-800-424-9393 (or 366-0123 in the time youfile a claim until a decision made. is Washington, D.C. area) or write to: Some state laws may require you to use this program NHTSA, U.S. Department of Transportation before filing a claim with a state-run arbitration program Washington, D.C. 20590 or in the courts. For further information, contact the You can also obtain other information about motor BBB at 1-800-955-5100 or the Chevrolet Customer vehicle safety from the Hotline. Assistance Center at 1-800-222-1020. STATES 8-8