1996 Ford Contour Owner's Manual - Page 182

Customer Assistance s the year, make, model, and vehicle identification number s the date you bought your vehicle s the date of repair and the mileage at the time of repair s the current mileage s the name of the dealer who sold you the vehicle or who serviced your vehicle s a brief description of your unresolved complaint s a brief summary of actions that were taken with the dealer and Ford Motor Company s the names (if known) of all people you contacted at the dealership s a description of the action you want done to resolve your concern. Should your application NOT qualify for review, an explanation will be mailed to you. Reporting Safety Defects (U.S. Only) If you believe that your vehicle has a defect which could cause a crash or could cause injury or death, you should immediately inform the National Highway Traffic Safety Administration (NHTSA) in addition to notifying Ford Motor Company. If NHTSA receives similar complaints, it may open an investigation, and if it finds that a safety defect exists in a group of vehicles, it may order a recall and remedy campaign. However, NHTSA cannot become involved in individual problems between you, your dealer, or Ford Motor Company. 185