1997 Ford Crown Victoria Owner's Manual - Page 267

u the current mileage on your vehicle u your Vehicle Identification Number (VIN) listed on your vehicle ownership license Vehicle Identification Number (VIN/Serial Number) If you still have a complaint involving a warranty dispute, you may wish to contact the Dispute Settlement Board (U.S. only) or the Canadian Motor Vehicle Arbitration Plan (CAMVAP) in Canada. A warranty dispute must be submitted to the Dispute Settlement Board before taking action under the Magnuson-Moss Warranty Act, or to the extent allowed by state law, before pursuing replacement or repurchase remedies provided by certain state laws. This dispute handling procedure is not required prior to enforcing state created rights or other rights which are independent of the Magnuson-Moss Warranty Act or state replacement or repurchase laws. The Dispute Settlement Board (U.S. Only) The Dispute Settlement Board is: u an independent, third-party arbitration program for warranty disputes u available free to owners and lessees of qualifying Ford Motor Company vehicles 268