2000 Ford Mustang Owner Guide 1st Printing - Page 198
2000 Ford Mustang Manual
Page 198 highlights
Customer assistance Getting the service you need At home Ford Motor Company and Ford of Canada have authorized dealerships to service your vehicle. When you need warranty repairs your selling dealer would like you to return to it for that service, but you may also take your vehicle to another Ford Motor Company or Ford of Canada dealership authorized for warranty repairs. Certain warranty repairs require special training though, so not all dealers are authorized to perform all warranty repairs. That means that depending on the warranty repair needed, the vehicle may need to be taken to another dealer. If a particular dealership can not assist you, then contact the Customer Assistance Center. If you have questions or concerns, or are unsatisfied with the service you are receiving, follow these steps: 1. Contact your Sales Representative or Service Advisor at your selling/servicing dealership. 2. If your inquiry or concern remains unresolved, contact the Sales Manager or Service Manager at the dealership. 3. If the inquiry or concern cannot be resolved at the dealership level, please contact the Ford Customer Assistance Center. Ford Motor Company and Ford of Canada dealerships also carry quality parts and accessories, providing you with equipment reliability. Away from home If you own a Ford or Mercury vehicle and are away from home when your vehicle needs service, or if you need more help than the dealership could provide, after following the steps described above, contact the Ford Customer Assistance Center to find an authorized dealership to help you. In the United States: 198