2000 Ford Mustang Owner Guide 1st Printing - Page 201

2000 Ford Mustang Manual

Page 201 highlights

Customer assistance What kinds of cases does the Board review? Unresolved warranty repair concerns or vehicle performance as designed concerns on Ford and Lincoln Mercury cars and Ford and Lincoln Mercury light trucks which are within the terms of any applicable written new vehicle warranty are eligible for review, except those involving: • a non-Ford product • a non-Ford dealership • sales disputes between customer and dealer except those associated with warranty repairs or concerns with the vehicle's performance as designed • a request for reimbursement of consequential expenses unless a service or product concern is being reviewed • items not covered by the New Vehicle Limited Warranty (including maintenance and wear items) • alleged personal injury/property damage claims • cases currently in litigation • vehicles not used primarily for family, personal or household purposes (except in states where the Dispute Settlement Board is required to review commercial vehicles) • vehicles with non-U.S. warranties Concerns are ineligible for review if the New Vehicle Limited Warranty has expired at receipt of your application and, in certain states eligibility is dependent upon the customer's possession of the vehicle. Eligibility may differ according to state law. For example, see the unique brochures for California, West Virginia, Georgia and Wisconsin purchasers/lessees. 201

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What kinds of cases does the Board review?
Unresolved warranty repair concerns or vehicle
performance as designed concerns on Ford and
Lincoln Mercury cars and Ford and Lincoln Mercury
light trucks which are within the terms of any
applicable written new vehicle warranty are eligible
for review, except those involving:
a non-Ford product
a non-Ford dealership
sales disputes between customer and dealer
except those associated with warranty repairs or
concerns with the vehicle’s performance as
designed
a request for reimbursement of consequential
expenses unless a service or product concern is
being reviewed
items not covered by the New Vehicle Limited
Warranty (including maintenance and wear items)
alleged personal injury/property damage claims
cases currently in litigation
vehicles not used primarily for family, personal or
household purposes (except in states where the
Dispute Settlement Board is required to review
commercial vehicles)
vehicles with non-U.S. warranties
Concerns are ineligible for review if the New Vehicle
Limited Warranty has expired at receipt of your
application and, in certain states eligibility is
dependent upon the customer’s possession of the
vehicle.
Eligibility may differ according to state law. For
example, see the unique brochures for California,
West Virginia, Georgia and Wisconsin
purchasers/lessees.
Customer assistance
201