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MyFord Touch® (If Equipped) 497 If a crash deploys an airbag (excludes knee airbags and rear inflatable safety belts [if equipped]) or activates the fuel pump shut-off, your SYNC-equipped vehicle may be able to contact emergency services by dialing 911 through a paired and connected Bluetooth-enabled phone. You can learn more about the 911 Assist feature, visit www.SYNCMyRide.com, www.SYNCMyRide.ca or www.syncmaroute.ca. • For information on airbag deployment, see the Supplementary Restraints System chapter. • For information on the fuel pump shut-off, see the Roadside Emergencies chapter. Setting 911 Assist On If your vehicle is equipped with Navigation, touch the i (Information) button to access these features. If your vehicle is not equipped with Navigation, touch the corner of the touchscreen with the green tab. Press Apps > 911 Assist, > On. You can also access 911 Assist by: • Pressing the Settings icon > Settings > Phone > 911 Assist, or • Pressing the Settings icon > Help > 911 Assist. To Make Sure that 911 Assist Works Properly • SYNC must be powered and working properly at the time of the incident and throughout feature activation and use. • The 911 Assist feature must be set on before the incident. • You must pair and connect a Bluetooth-enabled and compatible phone to SYNC. • A connected Bluetooth-enabled phone must have the ability to make and maintain an outgoing call at the time of the incident. • A connected Bluetooth-enabled phone must have adequate network coverage, battery power and signal strength. • The vehicle must have battery power and be located in the United States, Canada or in a territory in which 911 is the emergency number. In the Event of a Crash Not all crashes deploy an airbag or activate the fuel pump shut-off (which would trigger 911 Assist); however, SYNC tries to contact emergency services if 911 Assist triggers. If a connected phone sustains damage or loses connection to SYNC, SYNC searches for, and tries to connect to, any available previously paired phone and tries to make the call to 911. 2013 Flex (471) Owners Guide gf, 4th Printing, December 2012 USA (fus)

Section	Page
1402033-en-471_og_sys1.pdf	1
Table of Contents	2
Introduction	10
ABOUT THIS MANUAL	10
Protecting the Environment	10
SYMBOL GLOSSARY	11
DATA RECORDING	12
Service Data Recording	12
Event Data Recording	13
CALIFORNIA PROPOSITION 65	14
PERCHLORATE MATERIAL	14
FORD CREDIT (U.S. ONLY)	15
REPLACEMENT PARTS RECOMMENDATION	15
Scheduled Maintenance and Mechanical Repairs	15
Collision Repairs	15
Warranty on Replacement Parts	15
SPECIAL NOTICES	16
New Vehicle Limited Warranty	16
Special Instructions	16
MOBILE COMMUNICATIONS EQUIPMENT	16
EXPORT UNIQUE (NON–UNITED STATES/CANADA) VEHICLE SPECIFIC INFORMATION	17
Child Safety	18
GENERAL INFORMATION	18
CHILD SEATS	20
CHILD SEAT POSITIONING	20
BOOSTER SEATS	22
Types of Booster Seats	23
INSTALLING CHILD SEATS	24
Using Lap and Shoulder Belts	24
Using Lower Anchors and Tethers for CHildren (LATCH)	30
Combining Safety Belt and LATCH Lower Anchors for Attaching Child Safety Seats	31
Using Tether Straps	31
CHILD SAFETY LOCKS	35
Safety Belts	36
PRINCIPLES OF OPERATION	36
FASTENING THE SAFETY BELTS	38
Restraint of Pregnant Women	38
Safety Belt Locking Modes	39
Vehicle Sensitive Mode	39
Automatic Locking Mode	40
When to Use the Automatic Locking Mode	40
Non-inflatable safety belts	40
Rear outboard inflatable safety belts (second row only–if equipped)	40
How to Disengage the Automatic Locking Mode	40
Safety Belt Extension Assembly	41
SAFETY BELT HEIGHT ADJUSTMENT	41
SAFETY BELT WARNING LIGHT AND INDICATOR CHIME	42
Conditions of Operation	42
SAFETY BELT-MINDER®	42
Deactivating and Activating the Belt-Minder® Feature	43
REAR INFLATABLE SAFETY BELT (IF EQUIPPED)	45
How Does the Rear Inflatable Safety Belt System Work?	45
Stowing the Rear Inflatable Safety Belt	46
CHILD RESTRAINT AND SAFETY BELT MAINTENANCE	47
Personal Safety System	48
PERSONAL SAFETY SYSTEM™	48
How Does the Personal Safety System Work?	48
Supplementary Restraints System	49
PRINCIPLES OF OPERATION	49
SOS POST-CRASH ALERT SYSTEM™	50
DRIVER AND PASSENGER AIRBAGS	50
Proper Driver and Front Passenger Seating Adjustment	51
Children and Airbags	52
FRONT PASSENGER SENSING SYSTEM	52
SIDE AIRBAGS	56
SAFETY CANOPY® CURTAIN AIRBAGS	57
CRASH SENSORS AND AIRBAG INDICATOR	59
AIRBAG DISPOSAL	61
Keys and Remote Control	62
PRINCIPLE OF OPERATION	62
Intelligent Access (If Equipped)	62
GENERAL INFORMATION ON RADIO FREQUENCIES	62
Intelligent Access (If Equipped)	63
REMOTE CONTROL	63
Integrated Keyhead Transmitters (IKTs) (If Equipped)	63
Intelligent Access Key (If Equipped)	64
Replacing the Battery	64
Integrated Keyhead Transmitter	65
Intelligent Access Transmitter	65
Memory feature (if equipped)	66
Programming memory to the transmitter	66
Deactivating memory from the transmitter	66
Car Finder	67
Sounding a Panic Alarm	67
Remote Start (If Equipped)	67
Remote Starting the Vehicle	68
Extending the Vehicle Run Time	68
Turning the Vehicle Off After Remote Starting	69
REPLACING A LOST KEY OR REMOTE CONTROL	69
MyKey	70
PRINCIPLES OF OPERATION	70
Non-configurable Settings	70
Configurable Settings	70
CREATING A MYKEY	71
Programming/Changing Configurable Settings	71
CLEARING ALL MYKEYS	72
CHECKING MYKEY SYSTEM STATUS	72
USING MYKEY WITH REMOTE START SYSTEMS	73
MYKEY TROUBLESHOOTING	73
Locks	74
LOCKING AND UNLOCKING	74
Power Door Locks	74
Remote Control	74
Unlocking the Doors (Two-Stage Unlock)	74
Locking the Doors	74
Activating Intelligent Access (If Equipped)	75
At the Front Doors	75
At the Liftgate	75
Smart Unlocks for Integrated Keyhead Transmitter	75
Smart Unlocks for Intelligent Access Keys (If Equipped)	75
Autolock Feature (If Enabled)	76
Autounlock Feature (If Enabled)	76
Deactivating or Activating	77
Illuminated Entry	77
Illuminated Exit	77
Battery Saver	77
Accessory Mode Battery Saver for Intelligent Access Keys (If Equipped)	77
LIFTGATE	78
Manual Liftgate	78
Power Liftgate (If Equipped)	78
Opening and Closing the Power Liftgate	79
Obstacle Detection	80
Resetting the Power Liftgate	81
SECURICODE™ KEYLESS ENTRY KEYPAD (IF EQUIPPED)	81
Programming a Personal Entry Code	82
Erasing a Personal Code	82
Anti-Scan Feature	83
Unlocking and Locking the Doors	83
Security	84
SECURILOCK® PASSIVE ANTI-THEFT SYSTEM	84
Automatic Arming	84
Automatic Disarming	84
Replacement Keys	84
Programming a Spare Integrated Keyhead Transmitter	85
Programming a Spare Intelligent Access Key (If Equipped)	86
ANTI-THEFT ALARM (IF EQUIPPED)	87
Arming the Alarm	87
Disarming the Alarm	87
Steering Wheel	88
ADJUSTING THE STEERING WHEEL	88
Power Tilt and Telescope Steering Column (If Equipped)	88
Easy Entry and Exit Feature	89
Memory Feature	89
AUDIO CONTROL	90
VOICE CONTROL (IF EQUIPPED)	90
CRUISE CONTROL	91
INFORMATION DISPLAY CONTROL	92
Cluster Display Control Features	92
Pedals	93
ADJUSTABLE PEDALS (IF EQUIPPED)	93
Wipers and Washers	94
WINDSHIELD WIPERS	94
Speed-dependent Wipers (If Equipped)	94
RAIN-SENSING WIPERS (IF EQUIPPED)	94
WINDSHIELD WASHERS	95
REAR-WINDOW WIPER AND WASHERS	95
Lighting	96
LIGHTING CONTROL	96
High Beams	96
Headlamp Flasher	96
AUTOLAMPS (If equipped)	97
INSTRUMENT LIGHTING DIMMER	97
HEADLAMP EXIT DELAY	97
DAYTIME RUNNING LAMPS (IF EQUIPPED)	98
FRONT FOG LAMPS	99
DIRECTION INDICATORS	99
INTERIOR LAMPS	100
Front map lamps	100
Rear dome/reading lamps	100
Rear map lamps	100
Windows and Mirrors	101
POWER WINDOWS	101
Rear Window Buffeting	101
One-Touch Up or Down (Driver’s Window)	101
Bounce-Back	101
Overriding the Bounce-Back Feature	102
Window Lock	102
Accessory Delay	102
EXTERIOR MIRRORS	102
Power Exterior Mirrors	102
Fold-Away Exterior Mirrors	103
Power-Folding Mirrors (If Equipped)	103
Loose Mirror	103
Memory Mirrors (If Equipped)	104
Integrated Blind Spot Mirrors (If Equipped)	104
Blind Spot Information System (BLIS®) with Cross Traffic Alert (CTA) (If Equipped)	104
INTERIOR MIRROR	105
Auto-Dimming Mirror	105
SUN VISORS	105
Slide-On-Rod	105
Illuminated Visor Vanity Mirror	106
MULTI–PANEL VISTA ROOF® (IF EQUIPPED)	106
Opening and Closing the Moonroof	106
Bounce-Back	107
Venting the Moonroof	107
Instrument Cluster	108
GAUGES	108
Type 1	108
Fuel gauge	108
Type 2	109
WARNING LAMPS AND INDICATORS	109
Adaptive cruise control (if equipped) (RTT)	109
Stability Control System	110
Stability Control System Off	110
Airbag readiness	110
Anti-lock brake system	110
Brake system warning light	110
Charging system (RTT)	111
Door ajar (RTT)	111
Engine oil pressure (RTT)	111
Engine coolant temperature (RTT)	111
Fog lamps (if equipped)	111
Grade assist and overdrive cancel (if equipped) (RTT)	111
Heads up display (if equipped)	112
High beams	112
Low fuel (RTT)	112
Liftgate ajar (RTT)	112
Low tire pressure warning	112
Low washer fluid (RTT)	112
Powertrain malfunction/reduced power (RTT)	113
Safety belt	113
Service engine soon	113
Speed control (if equipped) (RTT)	114
Turn signal	114
AUDIBLE WARNINGS AND INDICATORS	114
Key In Ignition Warning Chime	114
Keyless Warning Alert (If Equipped)	114
Headlamps On Warning Chime	114
Parking Brake On Warning Chime	114
Information Displays	115
GENERAL INFORMATION	115
Information Display Controls (Type 1)	115
Menu	115
TRIP AND FUEL ECONOMY COMPUTER	118
Resetting the Trip Computer	118
Odometer	118
Trip Odometer	118
Total Time	118
Fuel Used	118
Distance to E	118
Inst Fuel Econ	118
Average Fuel	118
Compass (If Equipped)	118
Information Messages	119
Information Display Controls (Type 2)	119
Main menu	119
Display Mode	120
Trip 1 & 2	121
Fuel Economy	122
Settings	122
Information	124
INFORMATION MESSAGES	125
Audio System	134
GENERAL INFORMATION	134
Radio Frequencies and Reception Factors	134
CD and CD Player Information	134
MP3 Track and Folder Structure	135
MyFord® SYSTEM	136
Menu Structure	138
AM/FM/CD SONY® AUDIO SYSTEM	141
AM/FM/CD PREMIUM AUDIO SYSTEM	142
AUXILIARY INPUT JACK	143
USB PORT (IF EQUIPPED)	145
MEDIA HUB (IF EQUIPPED)	145
SATELLITE RADIO INFORMATION (IF EQUIPPED)	146
Satellite Radio Channels	146
Satellite Radio Reception Factors	146
Sirius Satellite Radio Service	146
Satellite Radio Electronic Serial Number (ESN)	147
Troubleshooting	147
Climate Control	149
MANUAL HEATING AND AIR CONDITIONING SYSTEM	149
DUAL AUTOMATIC TEMPERATURE CONTROL SYSTEM (WITH SONY® AUDIO SYSTEM)	151
DUAL AUTOMATIC TEMPERATURE CONTROL SYSTEM (WITH MyTemp)	153
REAR PASSENGER CLIMATE CONTROL	154
GENERAL OPERATING TIPS	155
Manual Heating and Air Conditioning System	155
Dual Zone Automatic Temperature Control	156
HEATED WINDOWS AND MIRRORS (IF EQUIPPED)	157
Heated Rear Window	157
Heated Exterior Mirror (If Equipped)	157
CABIN AIR FILTER	157
REMOTE START CLIMATE OPERATION (IF EQUIPPED)	158
Manual Climate Systems	158
Automatic Climate Systems	158
Seats	159
SITTING IN THE CORRECT POSITION	159
HEAD RESTRAINTS	160
Tilting Head Restraints	162
MANUAL SEATS	162
POWER SEATS (IF EQUIPPED)	164
Power Lumbar (If Equipped)	165
MEMORY FUNCTION (IF EQUIPPED)	165
Programming a memory position	165
Recalling a memory position	165
Recalling memory positions with the remote control	166
Easy Entry and Exit Feature (If Equipped)	166
HEATED SEATS (IF EQUIPPED)	166
Second-Row Heated Seats (If Equipped)	167
HEATED AND VENTILATED SEATS (IF EQUIPPED)	168
Heated Seats	168
Ventilated Seats	169
Heated and Ventilated Seat Air Filter Replacement (If Equipped)	169
REAR SEATS	170
Second Row Seats	170
Recline adjustment	170
Moving the seats backward and forward (six–passenger vehicles only)	171
Power fold and tumble seat	171
Third Row Seats	172
Accessing the Seat	172
Third Row Seat Exit	174
Stowing the Third Row Seat	176
Unstowing the Third Row Seat	177
PowerFold® Third-row Seat (If Equipped)	178
Closing the Liftgate	179
Universal Garage Door Opener (If Equipped)	180
HOMELINK® WIRELESS CONTROL SYSTEM (IF EQUIPPED)	180
Programming	180
Erasing the Function Button Codes	182
Reprogramming a single button	182
Programming HomeLink to a Genie Intellicode 2 garage door opener	182
Programing the transmitters	183
Programming HomeLink to the Genie Intellicode garage door opener motor	184
Clearing a HomeLink device	184
FCC and RSS-210 Industry Canada Compliance	184
Auxiliary Power Points	185
AUXILIARY POWER POINTS	185
Locations	185
Storage Compartments	188
CENTER CONSOLE	188
Second Row Center Console (If Equipped)	188
Console Refrigerator and Freezer (If Equipped)	188
Cleaning and Maintenance	189
OVERHEAD CONSOLE	190
Starting and Stopping the Engine	191
GENERAL INFORMATION	191
IGNITION SWITCH (IF EQUIPPED)	192
KEYLESS STARTING (IF EQUIPPED)	192
Ignition Modes	193
Starting Your Vehicle	193
Stopping the Engine When Your Vehicle is Stationary	194
Stopping the Engine When Your Vehicle is in Motion	194
Fast Restart	194
STARTING A GASOLINE ENGINE	195
Guarding Against Exhaust Fumes	196
Important Ventilating Information	196
ENGINE BLOCK HEATER (IF EQUIPPED)	196
Using the Engine Block Heater	197
Fuel and Refueling	198
SAFETY PRECAUTIONS	198
FUEL QUALITY	199
Choosing the Right Fuel	199
Octane Recommendations	199
RUNNING OUT OF FUEL	200
Refilling with a Portable Fuel Container	200
REFUELING	201
Easy Fuel® “No Cap” Fuel System	202
FUEL CONSUMPTION	203
Filling the Tank	203
Calculating Fuel Economy	203
EMISSION CONTROL SYSTEM	204
On-board Diagnostics (OBD-II)	205
Readiness for Inspection/Maintenance (I/M) Testing	206
Transmission	207
AUTOMATIC TRANSMISSION	207
SelectShift Automatic® Transmission (If Equipped)	208
Automatic Transmission Adaptive Learning	209
Brake-shift interlock	210
If Your Vehicle Gets Stuck in Mud or Snow	211
All-Wheel Drive (If Equipped)	212
USING YOUR ALL-WHEEL DRIVE (AWD) SYSTEM (IF EQUIPPED)	212
Driving In Special Conditions With All-Wheel Drive (AWD)	212
Basic operating principles in special conditions	213
If Your Vehicle Goes Off the Edge of the Pavement	213
If Your Vehicle Gets Stuck	213
Emergency Maneuvers	214
Sand	214
Mud and Water	215
Driving on Hilly or Sloping Terrain	215
Driving on Snow and Ice	216
Maintenance and Modifications	217
Brakes	218
GENERAL INFORMATION	218
Brake Over Accelerator	218
Brake Assist	218
Anti-Lock Brake System	218
HINTS ON DRIVING WITH ANTI-LOCK BRAKES	219
PARKING BRAKE	219
Traction Control	220
PRINCIPLES OF OPERATION	220
USING TRACTION CONTROL	220
System Indicator Lights and Messages	220
Stability Control	221
PRINCIPLES OF OPERATION	221
USING ADVANCETRAC® WITH RSC®	222
Parking Aids	223
SENSING SYSTEM (IF EQUIPPED)	223
Using the Rear Sensing System	224
ACTIVE PARK ASSIST (IF EQUIPPED)	224
Using Active Park Assist	225
Automatic Steering into Parking Space	226
Deactivating the Park Assist Feature	228
Troubleshooting the System	228
REAR VIEW CAMERA SYSTEM (IF EQUIPPED)	229
Using the Rear View Camera System	230
Guidelines and the Centerline	231
Visual Park Aid Alert	232
Manual Zoom	233
Rear Camera Delay	233
Cruise Control	234
PRINCIPLES OF OPERATION	234
USING CRUISE CONTROL	234
Switching Cruise Control On	234
Setting a Speed	234
Changing the Set Speed	234
Canceling the Set Speed	235
Resuming the Set Speed	235
Switching Cruise Control Off	235
USING ADAPTIVE CRUISE CONTROL (IF EQUIPPED)	235
Setting Adaptive Cruise Control	236
Following a Vehicle	237
Setting the Gap Distance	238
Disengaging Adaptive Cruise Control	238
Overriding Adaptive Cruise Control	238
Changing the Set Speed	239
Resuming the Set Speed	239
Low Speed Automatic Cancellation	239
Hilly Condition Usage	239
Switching Off Adaptive Cruise Control	239
Detection Issues	240
Adaptive Cruise Control Not Available	240
Blocked Sensor	241
Switching to Normal Cruise Control	242
Driving Aids	243
BLIND SPOT INFORMATION SYSTEM (BLIS®) WITH CROSS TRAFFIC ALERT (CTA) (IF EQUIPPED)	243
Using the Systems	244
System Lights and Messages	245
System Sensors	246
System Limitations	247
False Alerts	247
System Errors	248
Switching the Systems Off and On	248
COLLISION WARNING SYSTEM (IF EQUIPPED)	248
Using the Collision Warning System	249
Blocked Sensors	250
System Limitations	251
STEERING	251
Electric Power Steering	251
Steering Tips	252
Load Carrying	253
CARGO NET (IF EQUIPPED)	253
ROOF RACKS AND LOAD CARRIERS (IF EQUIPPED)	253
LOAD LIMIT	254
Vehicle Loading – With and Without a Trailer	254
Towing	262
TOWING A TRAILER	262
Load Placement	262
TRAILER SWAY CONTROL (IF EQUIPPED)	263
RECOMMENDED TOWING WEIGHTS	263
ESSENTIAL TOWING CHECKS	264
Hitches	265
Weight-Distributing Hitch	265
Safety Chains	265
Trailer Brakes	266
Trailer Brake Controller Connector (If Equipped)	266
Trailer Lamps	267
Before Towing a Trailer	267
When Towing a Trailer	267
Launching or Retrieving a Boat or Personal Watercraft (PWC)	268
TRANSPORTING THE VEHICLE	269
TOWING THE VEHICLE ON FOUR WHEELS	270
Emergency Towing	270
Recreational Towing	270
Driving Hints	272
BREAKING-IN	272
ECONOMICAL DRIVING	272
DRIVING THROUGH WATER	273
FLOOR MATS	274
Roadside Emergencies	276
ROADSIDE ASSISTANCE	276
Vehicles Sold in the U.S.: Getting Roadside Assistance	276
Vehicles Sold in the U.S.: Using Roadside Assistance	277
Vehicles Sold in Canada: Getting Roadside Assistance	277
Vehicles Sold in Canada: Using Roadside Assistance	277
HAZARD WARNING FLASHERS	277
Vehicles equipped with MyTouch	277
FUEL CUT-OFF SWITCH	278
JUMP-STARTING THE VEHICLE	278
Preparing Your Vehicle	279
Connecting the Jumper Cables	279
Jump Starting	280
Removing the Jumper Cables	281
Customer Assistance	282
GETTING THE SERVICES YOU NEED	282
Away from Home	282
Additional Assistance	283
IN CALIFORNIA (U.S. ONLY)	284
THE BETTER BUSINESS BUREAU (BBB) AUTO LINE PROGRAM (U.S. ONLY)	285
UTILIZING THE MEDIATION or ARBITRATION PROGRAM (CANADA ONLY)	286
GETTING ASSISTANCE OUTSIDE THE U.S. AND CANADA	286

Match case Limit results 1 per page

If a crash deploys an airbag (excludes knee airbags and rear inflatable

safety belts [if equipped]) or activates the fuel pump shut-off, your

SYNC-equipped vehicle may be able to contact emergency services by

dialing 911 through a paired and connected Bluetooth-enabled phone.

You can learn more about the 911 Assist feature, visit

www.SYNCMyRide.com, www.SYNCMyRide.ca or www.syncmaroute.ca.

•

For information on airbag deployment, see the

Supplementary

Restraints System

chapter.

•

For information on the fuel pump shut-off, see the

Roadside

Emergencies

chapter.

Setting 911 Assist On

If your vehicle is equipped with Navigation, touch the i

(Information) button to access these features. If your vehicle is

not equipped with Navigation, touch the corner of the

touchscreen with the green tab.

Press

Apps

911 Assist,

On.

You can also access 911 Assist by:

•

Pressing the Settings icon >

Settings

Phone

911

Assist,

•

Pressing the Settings icon >

Help

911 Assist.

To Make Sure that 911 Assist Works Properly

•

SYNC must be powered and working properly at the time of the

incident and throughout feature activation and use.

•

The 911 Assist feature must be set on before the incident.

•

You must pair and connect a Bluetooth-enabled and compatible phone

to SYNC.

•

A connected Bluetooth-enabled phone must have the ability to make

and maintain an outgoing call at the time of the incident.

•

A connected Bluetooth-enabled phone must have adequate network

coverage, battery power and signal strength.

•

The vehicle must have battery power and be located in the United

States, Canada or in a territory in which 911 is the emergency

number.

In the Event of a Crash

Not all crashes deploy an airbag or activate the fuel pump shut-off

(which would trigger 911 Assist); however, SYNC tries to contact

emergency services if 911 Assist triggers. If a connected phone sustains

damage or loses connection to SYNC, SYNC searches for, and tries to

connect to, any available previously paired phone and tries to make the

call to 911.

MyFord Touch® (If Equipped)

497

2013 Flex

(471)

Owners Guide gf, 4th Printing, December 2012

USA

(fus)