2013 Ford Transit Connect Passenger Owner Manual Printing 2 - Page 307

306 Issue SYNC does not understand or is calling the wrong contact when I want to make a call. SYNC® Voice Command Issues Possible Possible Solution(s) Cause(s) • Review the phone voice • You may be commands at the beginning of using the wrong voice commands, the phone section. • Make sure you are saying the OR • You may not be contacts exactly as listed. For saying the name example, if a contact is saved as Joe Wilson, say "Call Joe Wilson". exactly as it is • The system works better if you saved, OR list full names, such as "Joe • Contacts in your phonebook Wilson" rather than "Joe". may be very short • Do not use special characters and similar, or such as 123 or ICE, as the they may contain system does not recognize them. special characters, • If contacts are saved in CAPS, OR you have to spell them. JAKE • Your phonebook requires you to say, "Call contacts may be J-A-K-E". saved in CAPS. 2013 Transit Connect (tst) Owners Guide gf, 2nd Printing, November 2012 USA (fus)