2014 Ford Mustang Owner Manual Printing 2 - Page 352

SYNC® 351 USB and media issues Issue Possible cause(s) Possible solution(s) I am having Possible device • Try turning off the device, trouble malfunction. resetting the device or removing connecting my the device's battery, then trying device. again. • Make sure you are using the manufacturer's cable. • Make sure the USB cable is properly inserted into the device and the vehicle's USB port. • Make sure that the device does not have an auto-install program or active security settings. This is a device Make sure you are not leaving the SYNC does device in your vehicle during very not recognize limitation. hot or cold temperatures. my device when I turn on the car. Make sure the device is Bluetooth • This is a connected to SYNC and that you audio does not phone-dependent have pressed play on your device. stream. feature, OR • The device is not connected. SYNC does • Your music files may • Make sure that all song details not recognize not contain the proper are populated. music that is artist, song title, album • Some devices require you to change the USB settings from on my device. or genre information, OR mass storage to MTP class. • The file may be corrupted, OR • The song may have copyright protection which does not allow it to play. 2014 05+ Mustang (197) Owners Guide gf, 2nd Printing, May 2013 USA (fus)