1993 GMC Jimmy Owner's Manual - Page 350

Customer Assistance.Mornration Customer Satisfaction Pmcedura Your satisfaction and goodwill are important' to your dealer and GMC Truck. or the operation of your Normally,anyconcernswiththesalestransaction vehicle will beresolvedby your dealer'sSales or ServiceDepartments. Sometimes,however,despitethebestintentionsof all concerned, to your misunderstandingscanoccur. If yourconcerntiasnotbeenresolved satisfaction,thefollowingstepsshouldbetaken: STEP ONE -Discussyourconcernwithamemberofdealership management.Complaintscanoftenbequicklyresolved at thatlevel. If the or PartsManager, matterhasalreadybeenreviewedwiththeSales,Service, or theGeneralManager. contacttheownerofthedealership STEPTWO -f aftercontactingamemberofDealershipManagement, I it appearsyourconcerncannotberesolvedbythedealershipwithoutfurther help,contacttheGMCTruckConsumerRelationsManagerbycalling 1-800-GMC-TRUCK(1-800-462-8782). InCanada,contactthe GM ofCanada CustomerAssistanceCenter in Oshawabycalling 1-800-263-3777 (English) or . 1-800-263-7854 (French). In Mexico, call (525)254-3777. InPuertoRico or US. VirginIslands,call 1-809-763-1315. In allotheroverseaslocations,contact GM International Export Sales in Canada by calling 1-41 6-644-41 12. For promptassistance,pleasehavethefollowinginformationavailable to give the Customer Assistance Representative: b Yourname,address,telephonenumber VehicleIdentificationNumber(Thisisavailablefromthevehicle to the left top oftheinstrument registration or title, or the plate attached panelandvisiblethroughthewindshield). Dealership name location and Vehicledeliverydateandpresentmileage Nature of concern We encourageyou to call the toll-free number listed previously in order to giveyourinquirypromptattention.Informationonofficesoutsidethe U. S. whichcanassistyoucanalsobefound in theWarrantyandOwner AssistanceInformationbooklet. If you need to contactusinwriting,pleasecontactConsumerRelationsby writing: ,,GMC Truck, 31 E. JudsonStreet 1607-07, Pontiac,Michigan 48342-2230. 8-2