2011 Lexus IS 350 Warranty and Services Guide - Page 45

LEXUS DEALERSHIP SERVICE To ensure that your vehicle receives first-quality service and factoryauthorized parts, Lexus recommends having maintenance performed by an authorized Lexus dealership. To locate your nearest authorized Lexus dealership, log on to www.lexus.com or contact Lexus Customer Satisfaction at (800) 255-3987. Lexus dealership technicians are experts in the maintenance and repair of Lexus vehicles. They stay current on the latest service information through Lexus technical bulletins, service publications and training courses. Many are also certified through the Lexus Commitment to Perfection Certification Program, which requires specialized, state-ofthe-art training as well as rigorous exams through both Lexus and the National Institute for Automotive Service Excellence. Additionally, when you have your vehicle serviced at a Lexus dealership, your service information is recorded in the Lexus National Service History database. This is the first database of its kind in the automotive industry. It can be accessed by any Lexus dealership in the U.S. - a great convenience if you relocate or need to have your vehicle serviced while traveling. You can be confident you're getting the best possible service for your vehicle when you take it to a Lexus dealership. Don't trust your investment to anything less than a team of Lexus specialists. Maintenance and repairs not performed by an authorized Lexus dealership should be performed by a qualified technician following procedures in Lexus service and repair publications. MAINTENANCE Introduction 43