2011 Lexus IS 350 Warranty and Services Guide - Page 7

COMPLIMENTARY SERVICES AMENITIES Loaner Vehicle If your vehicle must be kept overnight at a Lexus dealership for a warrantycovered condition that requires more than eight hours to repair, Lexus will provide you with a complimentary loaner vehicle for up to five days. Roadside Assistance Lexus roadside assistance coverage is for 48 months from your vehicle's in-service date, regardless of mileage. Coverage is provided 24 hours a day, 365 days a year, for vehicles operated in the United States, U.S. territories and Canada. Assistance is administered through the American Automobile Association. Services Provided • Roadside services such as battery jump-start, tire change, fuel delivery, vehicle extrication and towing in case of minor accident. • Towing to the nearest Lexus dealership (or an alternate repair facility, if necessary). • Assistance in locating alternate transportation and lodging. How to Get Help To obtain roadside assistance, take the following steps: 1) Call (800) 25-LEXUS (800/2553987). Travel Protection Lexus will reimburse for a rental car for up to five days and for overnight lodging for up to three nights (not to exceed $200 per night) if all of the following occur: • Your vehicle becomes inoperable or unsafe to drive when you are more than 100 miles from home. • Your vehicle's malfunction is caused by a warranty-covered condition. • Repairs will take longer than eight hours to complete. To obtain reimbursement for rental car and lodging expenses, contact a Lexus dealership service consultant. Complimentary Services 5