2004 Mercedes SLK-Class Owner's Manual - Page 230

Controls in detail Useful features Response Center was established, then the Tele Aid system could not initiate an Information call (e.g. the relevant cellular phone network is not available). The message Info Call failed appears in the multifunction display. Information calls can be terminated using the ì button on the multifunction steering wheel. Upgrade Signals The Tele Aid system processes calls using the following priority. Automatic emergency - First priority Manual emergency - Second priority Roadside assistance - Third priority Information - Fourth priority Should a higher priority call be initiated while you are connected, an upgrade (alternating) tone will be heard, and the appropriate indicator lamp will flash. If certain information such as vehicle identification number or customer information is not available, the operator may need to retransmit. During this time you will hear a beep and voice contact will be interrupted. Voice contact will resume once the retransmission is completed. Once a call is concluded, a beep will be heard, and the respective indicator lamp will stop flashing. The COMAND system operation will resume. ! If the indicator lamp continues to flash or the system does not reset, contact the Response Center at 1-800-756-9018 (in the USA) or 1-888-923-8367 (in Canada), or Mercedes-Benz Customer Assistance at 1-800-FOR-MERCedes (1-800-367-6372) in the USA or Customer Service at 1-800-387-0100 in Canada. ! If the indicator lamps do not start flashing after pressing one of the buttons or remain illuminated (in red) at any time, the Tele Aid system has detected a malfunction or the service is currently not active, and may not initiate a call. Visit your Mercedes-Benz Center and have the system checked or contact the Response Center at 1-800-756-9018 (in the USA) or 1-888-923-8367 (in Canada) as soon as possible. i The indicator lamp in the respective button flashes until the call is concluded. Calls can only be terminated by a Response Center or Customer Assistance Center representative except Roadside Assistance and Information calls, which can also be terminated by pressing button ì on the multifunction steering wheel. 229