2006 Mercury Monterey Owner Guide 1st Printing - Page 258

Customer Assistance trucks which are within the terms of any applicable written new vehicle warranty are eligible for review, except those involving: • a non-Ford product • a non-authorized dealership • sales disputes between customer and authorized dealer except those associated with warranty repairs or concerns with the vehicle's performance as designed • a request for reimbursement of consequential expenses unless a service or product concern is being reviewed • items not covered by the New Vehicle Limited Warranty (including maintenance and wear items) • alleged personal injury/property damage claims • cases currently in litigation • vehicles not used primarily for family, personal or household purposes (except in states where the Dispute Settlement Board is required to review commercial vehicles) • vehicles with non-U.S. warranties Concerns are ineligible for review if the New Vehicle Limited Warranty has expired at receipt of your application and, in certain states eligibility is dependent upon the customer's possession of the vehicle. Eligibility may differ according to state law. For example, see the unique brochures for California, West Virginia, Georgia and Wisconsin purchasers/lessees. Board membership The Board consists of: • Three consumer representatives • An authorized dealer representative Consumer candidates for Board membership are recruited and trained by an independent consulting firm. The dealership Board member is chosen from authorized dealer management, recognized for their business leadership qualities. What the Board needs To have your case reviewed you must complete the application in the DSB brochure and mail it to the address provided on the application form. Some states will require you to use certified mail, with return receipt requested. 258 2006 Monterey (mty) Owners Guide (post-2002-fmt) USA (fus)