1997 Oldsmobile Aurora Owner's Manual - Page 385

GM Participation in an Alternative Dispute Resolution Program This program is available in all 50 states and the District of Columbia. Canadian owners refer toyour Warranty and Owner Assistance Information booklet for information onthe Canadian Motor Vehicle Arbitration Plan (CAMVAP). General Motors reserves the right to change eligibility limitations and/or to discontinue its participation in this program. Both Oldsmobile and your Oldsmobile retailer are committed to making sure you are completely satisfied with your new vehicle. Our experience has shown that, if a situation arises where you your concern has not been feel adequately addressed, theCustomer Satisfaction Procedure described earlier in this section is very successful. There may be instances where an impartial third party can assist in arriving at a solution toa disagreement regarding vehicle repairs or interpretation the New of Vehicle Limited Warranty. To assist in resolving these disagreements, Oldsmobile voluntarily participates in BBB AUTO LINE. BBB AUTO LINE is an out-of-court program administered by the Better Business Bureau system to settle automotive disputes. Thisprogram is available free of charge tocustomers who currently own or leasea GM vehicle. If you are not satisfied after followingthe Customer Satisfaction Procedure,you may contact theBBB using the toll-free telephone number, or write them at the following address: BBB AUTO LINE Council of Better Business Bureaus, Inc. 4200 Wilson Boulevard Suite 800 Arlington, VA 22203- 1804 Telephone: 1-800-955-5 100 To file a claim, you will be asked to provideyour name and address, your Vehicle Identification Number (VIN) and a statement of the nature of your complaint. Eligibility is limited by vehicle age and mileage, and other factors.