1994 Pontiac Bonneville Owner's Manual - Page 269

Customer Assistance Information GM Participation in BBB AUTO LINE Alternative Dispute Resolution Program (CONT.) There may be instances where an impartial third-party can assist in arriving at a solution to a disagreement regarding vehicle repairs or interpretation of the New Vehicle Limited Warranty. To assist in resolving these disagreements Pontiac voluntarily participates in BBB AUTO LINE. BBB AUTO LINE is an out-of-court program administered by the Better Business Bureau system to settle disputes between customers and automobile manufacturers. This program is available free of charge to customers who currently own or lease a GM vehicle. If you are not satisfied after followingthe Customer Satisfaction Procedure, you may contact the BBB using the toll-free telephone number, or write them at the following address: BBB AUTO LINE Council of Better Business Bureaus 4200 Wilson Boulevard Suite 800 Arlington, VA 22203 Telephone: 1-800-955-5 100 We prefer you utilize the Customer Satisfaction Procedure beforeyou resort to AUTO LINE, but you may contact the BBB at any time.The BBB will attempt to resolve the complaint serving an as intermediary between you and Pontiac. If this mediation is unsuccessful, an informal hearing will be scheduled where eligible customers may present their case to an impartial third-party arbitrator. The arbitrator will make a decision which you may accept or reject. If you accept T file a claim, you will be asked to o the decision, GM will be bound by that provide your name and address, your decision. The entire dispute resolution Vehicle Identification Number (VIN), and procedure should ordinarily take about 3 statement of the nature of your you forty days from the time file a claim :omplaint. Eligibility is limited by vehicle until a decision is made. ige and mileage, and other factors. Some state laws may require to use you this program before filing a claim with a state-run arbitration program orin the courts. For further information, contact the BBB at 1-800-955-5100or the Pontiac Customer Assistance Center at 1-800-PM CARES.