2000 Saab 9-5 Owner's Manual - Page 219

Maintenance and owner assistance Service record retention Service instruction coupons and record stubs are provided in the Saab Warranties and Service Record Booklet which accompanies this Owner's Manual. The coupons are arranged in the order that normal service should be performed. The edge of each coupon is shaded to correspond to the type of service point: • Striped - "First Service" • Blue - Oil change/inspection service • Black - Major service Note that in Canada a combined service and warranty book is used, but not service coupons. When scheduled services are performed, your dealer will tear out the applicable coupon and use it to check off the operations performed and enter it into the service file at the dealership. The servicing dealer's stamp, along with the date and mileage at which the service was done, should be entered on the corresponding stub which remains in your booklet. The booklet is your permanent record of the services performed. It also includes a log sheet for unscheduled repairs. It is advisable to retain receipts and, if possible, copies of shop work orders for all service and repair work, wherever performed. 219 Service costs Dealer pricing practices and labor for service work vary. Saab's recommended service times for each service point do not include the labor required to replace wear items, such as wiper blades, brake pads or tires. Nor is labor to perform other service or repairs found to be necessary as a result of the inspections included in these times. Additional labor and parts will be charged for such work when necessary, except as covered under an applicable Saab warranty or any optional extended service contract. Transmission fluid changes or suspension alignment, when necessary, are also additional. Dealer charges for general shop material, regulated hazardous waste removal, recycling expenses or other operation costs may also be applied to service and repair invoices and are apt to vary by dealer and locality. Owner assistance Warranties and service problem assistance For complete information about all applicable warranties, including the New Car Warranty, Perforation Warranty, Vehicle Emission Warranty and Emission Perforation Warranty, consult the Warranties and Service Record Booklet which accompanies this Owner's Manual. It also contains owner assistance information including Saab Roadside Assistance. If the booklet is lost or misplaced, a new one may be ordered through a Saab dealer or by contacting Saab. In the U.S. there is a national Customer Assistance Center at Saab Cars USA, Inc. The toll-free number to call from all 50 states is 1-800-955-9007. In Canada, please call the Saab Customer Assistance Centre at 1-800-263-1999. A list of authorized Saab sales and service dealers is available for those planning to travel in the United States and Canada. Canadian or U.S. travelers may call the Customer Assistance Center in the country in which they are traveling.