3Com 3C8227C User Guide - Page 54

Com FTP Site, Support from Your Network Supplier, Support from 3Com - drivers

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54 APPENDIX E: TECHNICAL SUPPORT round-the-clock access to technical information on most 3Com products. 3Com FTP Site Download drivers, patches, software, and MIBs across the Internet from the 3Com public FTP site. This service is available 24 hours a day, 7 days a week. To connect to the 3Com FTP site, enter the following information into your FTP client: s Hostname: ftp.3com.com s Username: anonymous s Password: You do not need a user name and password with Web browser software such as Netscape Navigator and Internet Explorer. Support from Your Network Supplier If you require additional assistance, contact your network supplier. Many suppliers are authorized 3Com service partners who are qualified to provide a variety of services, including network planning, installation, hardware maintenance, application training, and support services. When you contact your network supplier for assistance, have the following information ready: s Product model name, part number, and serial number s A list of system hardware and software, including revision levels s Diagnostic error messages s Details about recent configuration changes, if applicable If you are unable to contact your network supplier, see the following section on how to contact 3Com. Support from 3Com If you are unable to obtain assistance from the 3Com online technical resources or from your network supplier, 3Com offers technical telephone support services. To find out more about your support

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54
A
PPENDIX
E: T
ECHNICAL
S
UPPORT
round-the-clock access to technical information on most 3Com
products.
3Com FTP Site
Download drivers, patches, software, and MIBs across the Internet from
the 3Com public FTP site. This service is available 24 hours a day, 7 days
a week.
To connect to the 3Com FTP site, enter the following information into
your FTP client:
■
Hostname:
ftp.3com.com
■
Username:
anonymous
■
Password:
<your Internet e-mail address>
You do not need a user name and password with Web browser
software such as Netscape Navigator and Internet Explorer.
Support from Your Network Supplier
If you require additional assistance, contact your network supplier.
Many suppliers are authorized 3Com service partners who are
qualified to provide a variety of services, including network planning,
installation, hardware maintenance, application training, and support
services.
When you contact your network supplier for assistance, have the
following information ready:
■
Product model name, part number, and serial number
■
A list of system hardware and software, including revision levels
■
Diagnostic error messages
■
Details about recent configuration changes, if applicable
If you are unable to contact your network supplier, see the following
section on how to contact 3Com.
Support from 3Com
If you are unable to obtain assistance from the 3Com online technical
resources or from your network supplier, 3Com offers technical
telephone support services. To find out more about your support