3Ware 9500S-12MI User Guide - Page 165

Troubleshooting: Problems and Solutions, Before Contacting Customer Support

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Troubleshooting: Problems and Solutions For support, troubleshooting tips, frequently asked questions, software releases, and compatibility information related to 3ware RAID controllers, refer to: „ 3ware support page at: http://www.3ware.com/support/ „ 3ware knowledgebase: http://www.3ware.com/KB/kb.asp „ 3ware software downloads: http://www.3ware.com/support/download.asp „ 3ware documentation: http://www.3ware.com/support/userdocs.asp „ 3ware Compatibility Lists: http://www.3ware.com/support/sys_compatibility.asp Before Contacting Customer Support Three screens in 3DM 2 provide controller version and status information that can be helpful when contacting 3ware Customer Support with questions or for troubleshooting: Controller Summary, Unit Details, and Unit Information. You can copy and paste the information from these screens into an email using the system clipboard. When each page is displayed on the screen, highlight using your mouse, press Ctrl-C to copy it to the clipboard, and then Ctrl-V to paste it into an e-mail. You may also want to take a snapshot of these pages so that you can respond to questions about your system configuration to the Customer Support representative. www.3ware.com 159

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www.3ware.com
159
Troubleshooting: Problems
and Solutions
For support, troubleshooting tips, frequently asked questions, software
releases, and compatibility information related to 3ware RAID controllers,
refer to:
3ware support page at:
3ware knowledgebase:
3ware software downloads:
3ware documentation:
3ware Compatibility Lists:
Before Contacting Customer Support
Three screens in 3DM 2 provide controller version and status information that
can be helpful when contacting 3ware Customer Support with questions or for
troubleshooting: Controller Summary, Unit Details, and Unit Information.
You can copy and paste the information from these screens into an email
using the system clipboard. When each page is displayed on the screen,
highlight using your mouse, press Ctrl-C to copy it to the clipboard, and then
Ctrl-V to paste it into an e-mail.
You may also want to take a snapshot of these pages so that you can respond
to questions about your system configuration to the Customer Support
representative.