3Ware 9500S-12MI User Guide - Page 167

Software Installation, Single, Master

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Software Installation RAID controller requires that drives be set as Single (if available on your drive) or Master. Q5: I am using a Dell Dimension system that locks-up when booting after a 3ware card is installed. What is going on? This symptom is caused by a Dell BIOS bug. Basically, this bug sees the system boot drive as two primary master drives. That causes the system to hang. Enter the Dell BIOS setup and reload the BIOS defaults. Software Installation Q6: The 3ware RAID controller was configured without problems, but the system does not boot. The problem could be one or more of the following: „ The operating system is installed on a device that is not in your system's boot order. Use your system's Setup utility to include the StorSwitch controller in the boot order. „ If your operating system was installed before you configured your disk arrays, you may have overwritten your operating system. Remember that creating or deleting a disk array overwrites any existing data on the member drives. Reinstall your operating system. „ If you installed your operating system when you installed the 3ware RAID controller, you may have made a mistake in installing the operating system. Reinstall your operating system. There is most likely a compatibility problem between the motherboard system BIOS and the 3ware BIOS. Check the 3ware website to see if your motherboard is compatible with the 3ware BIOS, and check with your motherboard manufacturer for potential BIOS updates. Q7: An array shows up as incomplete in the Disk Array Configuration Utility's main display similar to the following: Array Unit 1 - Incomplete 6.5 GB Port 1 - FUJITSU MPC3065AH 6.5 GB The array has some but not all of its members available. The array will be unusable. If this array is your boot device, your system will not boot. You must either find the missing disk and replace it to complete the array, or release the member disks by deleting the incomplete array(s) listed in the display. Remember that deleting a disk array overwrites any existing data on the member drives. www.3ware.com 161

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Software Installation
www.3ware.com
161
RAID controller requires that drives be set as
Single
(if available on
your drive) or
Master
.
Q5: I am using a Dell Dimension system that locks-up when
booting after a 3ware card is installed. What is going on?
This symptom is caused by a Dell BIOS bug. Basically, this bug sees the
system boot drive as two primary master drives. That causes the system
to hang. Enter the Dell BIOS setup and reload the BIOS defaults.
Software Installation
Q6: The 3ware RAID controller was configured without problems,
but the system does not boot.
The problem could be one or more of the following:
The operating system is installed on a device that is not in your
system’s boot order. Use your system’s Setup utility to include the
StorSwitch controller in the boot order.
If your operating system was installed before you configured your
disk arrays, you may have overwritten your operating system.
Remember that creating or deleting a disk array overwrites any
existing data on the member drives. Reinstall your operating system.
If you installed your operating system when you installed the 3ware
RAID controller, you may have made a mistake in installing the
operating system. Reinstall your operating system.
There is most likely a compatibility problem between the motherboard
system BIOS and the 3ware BIOS. Check the 3ware website to see if
your motherboard is compatible with the 3ware BIOS, and check with
your motherboard manufacturer for potential BIOS updates.
Q7: An array shows up as incomplete in the Disk Array
Configuration Utility’s main display similar to the following:
Array Unit 1 - Incomplete
6.5 GB
Port 1 - FUJITSU MPC3065AH
6.5 GB
The array has some but not all of its members available. The array will
be unusable. If this array is your boot device, your system will not boot.
You must either find the missing disk and replace it to complete the
array, or release the member disks by deleting the incomplete array(s)
listed in the display. Remember that deleting a disk array overwrites any
existing data on the member drives.