3Ware 9500S-4LP User Guide - Page 3

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About This Guide

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1

How this Guide is Organized . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1

Conventions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

Introducing the 3ware 9000 Series Controller . . . . . . . . . . . . . . . . . . . . 5

Product Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

What’s New With the 3ware 9000 Series Controller . . . . . . . . . . . . . . . . . . . . . . . . 6

System Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

Understanding RAID Concepts and Levels . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

Available RAID Configurations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Determining What RAID Level to Use

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

3ware Tools for Configuration and Management . . . . . . . . . . . . . . . . . . . . . . . . . . 14

3BM (3ware BIOS Manager)

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3DM 2 (3ware Disk Manager)

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

3ware CLI (Command Line Interface)

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Monitoring, Maintenance, and Troubleshooting Features . . . . . . . . . . . . . . . . . . . 15

Getting Started with Your 3ware RAID Controller . . . . . . . . . . . . . . . . 17

3ware BIOS Manager (3BM) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .19

Starting 3BM

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Working in the 3BM Screens . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

Displaying Advanced Details . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Getting Help While Using 3BM

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Exiting the 3BM Configuration Utility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

3ware Disk Manager (3DM 2) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .27

Browser Requirements for 3DM

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

Setting up Mozilla . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

Installing 3DM

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

Installing 3DM on a Microsoft Windows system . . . . . . . . . . . . . . . . . . . . . . . . . 29

Uninstalling 3DM under Microsoft Windows . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

Installing 3DM for Linux or FreeBSD

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

Uninstalling 3DM under Linux or FreeBSD

. . . . . . . . . . . . . . . . . . . . . . . . . . . . 34

Starting 3DM and Logging In . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34

Starting 3DM under Linux

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

Starting 3DM under Microsoft Windows . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

Viewing 3DM Remotely via a Standard Web Browser . . . . . . . . . . . . . . . . . . . . 36

Logging In

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36

Working with the 3DM Screens . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37

3DM Menus

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Viewing Information About Different Controllers in 3DM

. . . . . . . . . . . . . . . . . . 39

Refreshing the Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39

3DM Screens and What They're Used For

. . . . . . . . . . . . . . . . . . . . . . . . . . . . 39

Setting Up 3DM Preferences . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41

Setting and Changing 3DM Passwords . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41

Managing E-mail Event Notification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42

Table of Contents

Section	Page
Title Page	1
Copyright, Trademarks, and Disclaimer	2
Table of Contents	3
About This Guide	7
How this Guide is Organized	7
Conventions	9
Introducing the 3ware 9000 Series Controller	11
Product Features	11
What’s New With the 3ware 9000 Series Controller	12
System Requirements	12
Understanding RAID Concepts and Levels	14
Available RAID Configurations	15
RAID 0	15
RAID 1	15
RAID 5	16
RAID 10	16
RAID 50	17
Single Disk	17
JBOD	17
Hot Spare	18
Determining What RAID Level to Use	18
3ware Tools for Configuration and Management	20
3BM (3ware BIOS Manager)	20
3DM 2 (3ware Disk Manager)	20
3ware CLI (Command Line Interface)	20
Monitoring, Maintenance, and Troubleshooting Features	21
Getting Started with Your 3ware RAID Controller	23
Physically Install the Controller and Drives	23
Configure the RAID Unit and Drives	23
Install the Drivers and Make the Operating System Aware of the New Drives	24
Set Up Management and Maintenance Features	24
3ware BIOS Manager (3BM)	25
Starting 3BM	26
Working in the 3BM Screens	28
Displaying Advanced Details	31
Getting Help While Using 3BM	31
Exiting the 3BM Configuration Utility	32
3ware Disk Manager (3DM 2)	33
Browser Requirements for 3DM	34
Setting up Mozilla	34
Installing 3DM	35
Installing 3DM on a Microsoft Windows system	35
Uninstalling 3DM under Microsoft Windows	38
Installing 3DM for Linux or FreeBSD	38
Uninstalling 3DM under Linux or FreeBSD	40
Starting 3DM and Logging In	40
Starting 3DM under Linux	41
Starting 3DM under Microsoft Windows	41
Viewing 3DM Remotely via a Standard Web Browser	42
Logging In	42
Working with the 3DM Screens	43
3DM Menus	44
Viewing Information About Different Controllers in 3DM	45
Refreshing the Screen	45
3DM Screens and What They're Used For	45
Setting Up 3DM Preferences	47
Setting and Changing 3DM Passwords	47
Managing E-mail Event Notification	48
Enabling and Disabling Remote Access	49
Setting the Incoming Port #	49
Setting the Frequency of Page Refreshes	49
3DM 2 Reference	51
Controller Summary Page	51
Controller Details Page	53
Unit Information Page	54
Unit Details Page	55
Drive Information Page	56
SMART Details About Drive at Particular Port Page	58
Controller Settings Page	59
Background Task Rate	59
Unit Policies	60
Other Controller Settings	61
Scheduling Page	62
About Task Schedules	63
About Self-tests	63
Maintenance Page	64
Rescan Controller	64
Unit Maintenance	65
Available Drives (to Create Units)	69
Alarms Page	71
Battery Backup Page	72
3DM 2 Settings Page	75
E-mail Notification	75
Password	76
Page Refresh	76
Remote Access	77
Incoming Port #	77
Configuring Your Controller	79
Viewing Information About Different Controllers	79
Viewing Controller Policies in 3DM	81
Setting Policies for a Controller through 3BM	82
Exporting JBOD Disks	83
Enabling and Setting Up Staggered Spinup	84
Disabling Write Cache on Unit Degrade	85
Configuring Units	87
Configuring Units in 3DM via the Maintenance Page	88
Configuring Units in 3BM via the main 3BM Screen	88
Creating a New Unit	89
Drives to be included in the unit	89
Type of configuration	90
Stripe size, if appropriate for the RAID level	90
Creating a Unit through 3DM	90
Creating a Unit through 3BM	91
Ordering Units in 3BM	94
Partitioning and Formatting Units	94
Creating a Hot Spare	95
Specifying a Hot Spare through 3DM	96
Specifying a Hot Spare through 3BM	96
Enabling and Disabling the Unit Write Cache	97
Enabling and Disabling the Unit Write Cache through 3DM	98
Enabling or Disabling the Write Cache through 3BM	98
Setting Unit Policies through 3DM	99
Changing An Existing Configuration	100
Deleting a Unit	101
Deleting a Unit through 3DM	102
Deleting a Unit through 3BM	104
Removing a Unit	105
Removing a Unit Through 3DM	106
Removing a Unit Through 3BM	107
Moving a Unit from One Controller to Another	108
Unlocking Drives Configured on a 9000 Series Controller	108
Adding a Drive through 3DM	109
Removing a Drive	109
Rescanning the Controller	112
Maintaining Units	115
Checking Unit and Drive Status through 3DM	115
Reviewing Alarms and Errors	117
Viewing Alarms	117
Downloading an Error Log	118
Viewing SMART Data About a Drive	118
About Background Tasks	119
About Initialization	119
Initialization of RAID 0 Units	119
Initialization of RAID 5 and RAID 50 Units	119
Initialization of RAID 1 and RAID 10 Units	120
Auto Initialization After Power Failure	120
About Rebuilds	121
About Verification	121
About Verifies of Non-Redundant Units	122
About Verifies of Redundant Units	122
How Errors Are Handled	122
About Self-tests	123
Setting Background Task Rate	123
Scheduling Background Tasks	124
Prioritization of Background Tasks	124
Scheduled Task Duration	125
Viewing Current Task Schedules	125
Turning On or Off Use of a Task Schedule	126
Removing a Task Schedule	126
Adding a New Task Schedule Slot	127
Selecting Self-tests to be Performed	128
Rebuilding Units	128
Rebuilding a Unit Through 3DM	129
Rebuilding Units through 3BM	130
Cancelling a Rebuild and Restarting It with a Different Drive	133
Verifying Units	133
Verifying a Unit through 3DM	134
Verifying a Unit through 3BM	134
Maintaining Your Controller	137
Determining the Current Version of Your 3ware Driver	137
Updating the Driver and Firmware	138
Updating the 3ware Driver and Firmware Under Windows	139
Updating the 3ware Driver Under Windows	141
To update the 3ware driver under Windows 2000	141
To update the 3ware driver under Windows XP	146
Updating the 3ware Driver Under Red Hat	151
Updating the 3ware Driver Under SuSE	152
Updating the 3ware Driver Under FreeBSD	153
Viewing Battery Information	153
Testing Battery Capacity	154
Troubleshooting: Problems and Solutions	157
Before Contacting Customer Support	157
Problems in 3DM	159
Hardware Installation	159
Software Installation	160
Screen Display Messages	161
AEN Messages	162
AEN 001h SOFT_RESET	164
AEN 002h AEN_DEGRADED_UNIT	164
AEN 003h AEN_CONTROLLER_ERROR	165
AEN 004h AEN_REBUILD_FAIL	165
AEN 005h AEN_REBUILD_DONE	165
AEN 006h AEN_INCOMP_UNIT	165
AEN 007h AEN_INIT_DONE	165
AEN 008h AEN_UNCLEAN_SHUTDOWN	165
AEN 009h AEN_APORT_TIMEOUT	166
AEN 00Ah AEN_DRIVE_ERROR	166
AEN 00Bh AEN_REBUILD_STARTED	166
AEN 00Ch AEN_INIT_STARTED	166
AEN 00Eh AEN_INIT_FAILED	166
AEN 00Fh AEN_SMART_FAIL	167
AEN 021h AEN_UDMA_DOWNGRADE	167
AEN 022h AEN_UDMA_UPGRADE	167
AEN 023h AEN_SECTOR_REPAIR	167
AEN 024h AEN_SBUF_FAIL	168
AEN 025h AEN_LOST_CACHED_WRITE	168
AEN 026h AEN_DRIVE_ECC_ERROR	168
AEN 027h AEN_DCB_XSUM_ERROR	168
AEN 028h AEN_DCB_BAD_VERSION	169
AEN 029h AEN_VERIFY_STARTED	169
AEN 02Ah AEN_VERIFY_FAILED	169
AEN 02Bh AEN_VERIFY_DONE	169
AEN 02Ch AEN_SECTOR_OVERWRITE	170
AEN 02Dh AEN_RBLD_SOURCE_ERROR	170
AEN 02Eh AEN_REPLACE_DRIVE_TOO_SMALL	170
AEN 02Fh AEN_UNIT_NOT_ZEROED	170
AEN 030h AEN_DRIVE_NOT_SUPPORTED	170
AEN 032h AEN_SPARE_INADEQUATE	170
AEN 036h AEN_VERIFY_ERROR	170
AEN 037h AEN_INCOMPATIBLE_SODIMM	171
AEN 038h AEN_NO_SODIMM	171
AEN 039h AEN_COR_SBUF_ECC	171
AEN 03Ah AEN_DRIVE_POR_DETECTED	171
AEN 03Bh AEN_REBUILD_PAUSED	171
AEN 03Ch AEN_INIT_PAUSED	171
AEN 03Dh AEN_VERIFY_PAUSED	171
AEN 03Fh AEN_FLASH_FILE_CORRUPT	171
AEN 040h AEN_FLASH_FILE_REPAIRED	171
AEN 041h AEN_UGT_CORRUPT	172
AEN 042h AEN_PRIMARY_DCB_ERROR	172
AEN 043h AEN_BACKUP_DCB_ERROR	172
AEN 044h AEN_VOLTAGE_NORMAL	172
AEN 045h AEN_VOLTAGE_LOW_WARN	172
AEN 046h AEN_VOLTAGE_HIGH_WARN	172
AEN 047h AEN_VOLTAGE_BELOW_OPERATING	173
AEN 048h AEN_VOLTAGE_ABOVE_OPERATING	173
AEN 049h AEN_TEMPERATURE_NORMAL	173
AEN 04Ah AEN_TEMPERATURE_LOW_WARN	173
AEN 04Bh AEN_TEMPERATURE_HIGH_WARN	173
AEN 04Ch AEN_TEMPERATURE_BELOW_OPERATING	173
AEN 04Dh AEN_TEMPERATURE_ABOVE_OPERATING	174
AEN 04Eh AEN_LOW_CURRENT_TEST_STARTED	174
AEN 04Fh AEN_CACHE_SYNC_SKIPPED	174
AEN 050h AEN_LOW_CURRENT_TEST_STOPPED	174
AEN 051h AEN_HIGH_CURRENT_TEST_STARTED	174
AEN 052h AEN_HIGH_CURRENT_TEST_STOPPED	174
AEN 053h AEN_NEED_CAPACITY_TEST	175
AEN 055h AEN_CHARGE_STARTED	175
AEN 056h AEN_CHARGE_STOPPED	175
AEN 057h AEN_CHARGE_FAULT	175
AEN 058h AEN_CAPACITY_WARN	175
AEN 059h AEN_CAPACITY_ERROR	175
AEN 05Ah AEN_BATTERY_PRESENT	175
AEN 05Bh AEN_BATTERY_NOT_PRESENT	175
AEN 05Ch AEN_HIGH_CURRENT_TEST_WARN	175
AEN 05Dh AEN_HIGH_CURRENT_TEST_FAULT	176
AEN 05Eh AEN_CACHE_SYNC_PASS	176
AEN 05Fh AEN_CACHE_SYNC_FAIL	176
AEN 0FFh AEN 0FFh AEN_QUEUE_FULL	176
Glossary	177
Appendix A. Compliance and Conformity Statements	183
Federal Communications Commission Radio Frequency Interference Statement	183
Microsoft Windows Hardware Quality Lab (WHQL)	184
European Community Conformity Statement	184
Appendix B. Warranty, Technical Support and Service	185
Limited Warranty	185
Exclusions	185
State Law Provisions	186
Obtaining Warranty Protection	186
AMCC Technical Support and Services	187
Sales and ordering information	187

3Ware 9500S-4LP User Guide - Page 3

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