Aastra 6730i 6730i User Guide, SP3, HF1

Aastra 6730i Manual

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  • Aastra 6730i | 6730i User Guide, SP3, HF1 - Page 1
    Aastra Model 6730i IP Phone User Guide Release 3.2.2 Service Pack 3 Hot Fix 1 41-001376-00 Rev 01- 06.2013
  • Aastra 6730i | 6730i User Guide, SP3, HF1 - Page 2
    transferable, non-sublicenseable and non-exclusive, restricted use license to use Software in object form solely with the Equipment for which the Software was intended. This Product may integrate programs, licensed to Aastra part of firmware), including all of trademarks, copyright notices, logos, etc
  • Aastra 6730i | 6730i User Guide, SP3, HF1 - Page 3
    the IP Phone UI 11 Phone Options via the Aastra Web UI 13 Phone Status 16 Phone Status via IP Phone UI 16 Phone Status via the Aastra Web UI 17 Customizing Your Phone 20 Ring Tones and Tone Sets 20 Contrast Level 23 Live Dialpad 23 Set Audio 24 Time and Date 25 User Password 37 Resetting
  • Aastra 6730i | 6730i User Guide, SP3, HF1 - Page 4
    XML Key ...68 Sprecode Key 71 Park/Pickup Keys 72 Last Call Return (lcr) Key (for Sylantro Servers 74 Call Forward Key 75 BLF/Xfer ...76 Speeddial/Xfer Key 78 Speeddial/Conference Key 80 Directory Key 81 Intercom Key 83 Services Key 85 Phone Lock Key 87 Paging Key (Sends the RTP Stream 89
  • Aastra 6730i | 6730i User Guide, SP3, HF1 - Page 5
    an Incoming Call to Voicemail 97 Handling Calls 98 Placing a Call on Hold 98 Transferring Calls 99 Conferencing Calls 102 Ending Calls 107 Managing Calls 108 Directory List 108 Callers List 116 Account Configuration (DND and Call Forwarding 120 Missed Calls Indicator 136 Voicemail 137
  • Aastra 6730i | 6730i User Guide, SP3, HF1 - Page 6
    and Delete Keys 160 Authentication Support for HTTP/HTTPS Download Methods Used with Broadsoft Client Management System (CMS 161 Diverting Calls from Your Phone 162 Display of Call Destination Information 163 Indication of Terminated Calls 163 Troubleshooting Solutions 165 Limited Warranty
  • Aastra 6730i | 6730i User Guide, SP3, HF1 - Page 7
    up instructions, general features and func- tions, and basic options list customization. This Installation Guide is included in the box with your phone. • Aastra 6730i SIP IP Phone User Guide - Describes the most commonly used features and functions for an end user. This User Guide can be downloaded
  • Aastra 6730i | 6730i User Guide, SP3, HF1 - Page 8
    for optimum Gigabit Ethernet performance) • Power source Installation and Setup If your System Administrator has not already setup your 6730i phone, please refer to the Aastra 6730i Installation Guide for basic installation and physical setup of the 6730i. For more advanced administration and
  • Aastra 6730i | 6730i User Guide, SP3, HF1 - Page 9
    only appear the first time you connect your phone, or if your phone has been factory defaulted. The phone displays the following startup screens. Aastra 6730i Firmware Loaded LLDP Initializing network During the first start up the 6730i phone attempts to contact the Redirection and Configuration
  • Aastra 6730i | 6730i User Guide, SP3, HF1 - Page 10
    The 6730i phone then checks settings and looks for new configuration and firmware updates for the phone from a server. If a new update is found, the phone displays the message "Updating Configuration". This may take a few moments while the phone downloads the latest updates. Updating configuration
  • Aastra 6730i | 6730i User Guide, SP3, HF1 - Page 11
    6730i. This screen is shown whenever your phone is not in use. Idle Screen 2 The second display line displays the following temporary messages if the event occurs: • No Service • DHCP Failed • Restarting...... • New IP • Call forward status • DND On (Do Not Disturb) • Number of missed calls When
  • Aastra 6730i | 6730i User Guide, SP3, HF1 - Page 12
    have been made to your phone settings, you may need to restart your phone. For more information on restarting your phone, see "Restarting Your Phone" on page 39. For more information about connecting your phone, refer to the Aastra 6730i Installation Guide. Check with your System Administrator for
  • Aastra 6730i | 6730i User Guide, SP3, HF1 - Page 13
    IP Phone Keys Key Panel The following sections describe the various 6730i phone key functions on both the symbol and text hardware platforms, and how they help you make and manage your calls and caller information. Images of the symbol keys and the symbol hardware platform are used throughout this
  • Aastra 6730i | 6730i User Guide, SP3, HF1 - Page 14
    the volume for the handset, ringer, and handsfree speaker. For more information, refer to the "Adjusting Volume section" in the Aastra 6730i Installation Guide provided with your phone. Navigation Keys - Pressing the UP and DOWN arrow keys lets you view different status and text messages on the LCD
  • Aastra 6730i | 6730i User Guide, SP3, HF1 - Page 15
    6 3 7 4 8 IP Phone Keys Key Description Line/Call Appearance Keys - Connect you to a line or call. The Aastra 6730i IP phone supports 2 line keys, each before they can be changed. The following are the default functions for the programmable keys on the 6730i IP phone: 1 - None 2 - None 3 - None
  • Aastra 6730i | 6730i User Guide, SP3, HF1 - Page 16
    these keys. These keypad keys can be used for any of the following on the phone: • Dial a phone number to make a call (see "Dialing a Number" on page 93.) • Enter digits or letters in the IP Phone user interface. • Program a speed dial number (see "Creating a Speed Dial Key" on page 46.) • Press
  • Aastra 6730i | 6730i User Guide, SP3, HF1 - Page 17
    Using the Aastra Web UI in an Internet browser window from your PC. Phone Options via the IP Phone UI You can customize your phone by pressing the Options key and accessing the IP Phone UI. These options allow you to customize the following phone settings. Option Number Option 1 Call Forward
  • Aastra 6730i | 6730i User Guide, SP3, HF1 - Page 18
    the Call Forward Mode set on the phone. Default is "Account" mode. Preferences 1. Tones Ring Tone Tone Set 2. Contrast Level 3. Set Audio Audio Mode Headset Mic Vol Phone Status 1. IP&MAC Addresses 2. LAN Port 3. PC Port 4. Firmware Info 5. Error Messages 6. Restart Phone 7. Factory Default 8. Erase
  • Aastra 6730i | 6730i User Guide, SP3, HF1 - Page 19
    the Aastra Web UI Aastra Web UI 1. Open your web browser, enter the phone's IP address or host name into the address field and press . The following logon screen displays: 2. At the prompt, enter your username and password and click OK Note: For a user, the default user name is "user" and
  • Aastra 6730i | 6730i User Guide, SP3, HF1 - Page 20
    Methods for Customizing Your Phone The Status window displays for the IP phone you are accessing. You can logout of the Aastra Web UI at any time by clicking Log Off. 14 41-001376-00 Rev 01 - 06.2013
  • Aastra 6730i | 6730i User Guide, SP3, HF1 - Page 21
    and firmware information about the IP phone, and information about the SIP account(s) currently configured on the phone. The information in the Status window is read-only. User Password - Allows you to change user password. For more information about changing User Password, see "User Password"on
  • Aastra 6730i | 6730i User Guide, SP3, HF1 - Page 22
    the status of your phone using the IP Phone UI or the Aastra Web UI. Phone Status via IP Phone UI The "Phone Status" option on the IP phone displays the status of your phone to the LCD display. This option allows you to view your phone's: • Network status including your phone's IP and MAC address
  • Aastra 6730i | 6730i User Guide, SP3, HF1 - Page 23
    the Aastra Web UI. Aastra Web UI 1. Open your web browser, enter the phone's IP address or host name into the address field and press . 2. In the Username/Password window, enter your username and password and click OK. Note: For a user, the default user name is "user" and the password field
  • Aastra 6730i | 6730i User Guide, SP3, HF1 - Page 24
    Phone Status The Status window displays for the IP phone you are accessing. This Status window is view only. It displays the status of your phone which includes the following: • Network Status • Hardware Information • Firmware Information • SIP Status 18 41-001376-00 Rev 01 - 06.2013
  • Aastra 6730i | 6730i User Guide, SP3, HF1 - Page 25
    Status SIP Account Status The IP Phones show the SIP registration status on the IP Phone's Status screen in the Aastra Web UI. The following table describes the status conditions that can display for the account. Status Condition Registered Description Displays this status on accounts that HAVE
  • Aastra 6730i | 6730i User Guide, SP3, HF1 - Page 26
    tones a user can select from to set on the IP phones. You can enable/disable these ring tones on a global or per-line basis. The following table identifies the valid settings and default values for each type of configuration method. Ring Tones Table Configuration Method IP Phone UI Aastra Web UI
  • Aastra 6730i | 6730i User Guide, SP3, HF1 - Page 27
    • secondary dial tone • ring tone • busy tone • congestion tones • call waiting tone • ring cadence pattern You configure global ring tones and tone sets using the Aastra Web UI and the IP Phone UI. Configuring Ring Tones and Tone Sets IP Phone UI Use the following procedures to configure ring tones
  • Aastra 6730i | 6730i User Guide, SP3, HF1 - Page 28
    , France, Germany, Italy, Italy2, Malaysia, Mexico, Russia, Slovakia, UK, and US. Default is US. 9. Select Set and then press 4. The ring tone and tone set you select is immediately applied to the IP phone. Aastra Web UI 1. Click on Basic Settings->Preferences->Ring Tones. For global configuration
  • Aastra 6730i | 6730i User Guide, SP3, HF1 - Page 29
    or pressing the initiates a call to that number. *Availability of feature dependant on your phone system or service provider. You can enable/disable the live dialpad using the IP Phone UI only. Enabling/Disabling Live Dialpad IP Phone UI 1. Press on the phone to enter the Options List
  • Aastra 6730i | 6730i User Guide, SP3, HF1 - Page 30
    to set the volume level of the headset microphone. You can set Audio on your IP phone using the IP Phone UI only. Audio Mode The 6730i allows you to use a handset, a headset connected through the handset port, or handsfree mode to handle incoming and outgoing calls. The audio mode option provides
  • Aastra 6730i | 6730i User Guide, SP3, HF1 - Page 31
    save your selection. Time and Date On the IP phones, you can configure the following: • Time and date • Time and date format • Time zone • Daylight savings time • Time Servers Note: Only the Time and Date Formats and Time Servers can be set using the Aastra Web UI. 41-001376-00 Rev 01 - 06.2013
  • Aastra 6730i | 6730i User Guide, SP3, HF1 - Page 32
    on the keypad, enter a date to set on the IP phone. Use the 3 and 4 navigation keys to move backward or forward when entering the date. 5. Press Set to save the date setting. 6. Select Date Format. 7. Select a date format from the list of options. Default is WWW MMM DD. Valid values are: • WWW MMM
  • Aastra 6730i | 6730i User Guide, SP3, HF1 - Page 33
    of the world. 5. Select a Time Zone that applies to your area by using the navigation keys. The default Time Zone is US-Eastern. Note: For a list of the Time Zone values available on the IP Phone, see "Appendix A - Time Zone Codes." 6. Press Set to save the Time Zone setting. 41-001376-00 Rev
  • Aastra 6730i | 6730i User Guide, SP3, HF1 - Page 34
    Press Set to save the time server setting. Aastra Web UI 1. Click on Basic Settings->Preferences->Time and Date Setting. 2. In the "Time Format" field, select the time format you want to use on your phone. Valid values are: • 12h (12 hour format) (default) • 24h (24 hour format) Note: The time and
  • Aastra 6730i | 6730i User Guide, SP3, HF1 - Page 35
    on the phone's idle screen. 4. In the "NTP Time Servers" field, enable by checking the checkbox or disable by unchecking the box (default is enabled). 5. In the "Time Server 1", "Time Server 2", and "Time Server 3" fields, enter IP
  • Aastra 6730i | 6730i User Guide, SP3, HF1 - Page 36
    . You can have the IP Phone UI and the Aastra Web UI display in a specific language as required. When you set the language to use, all of the display screens (menus, services, options, configuration parameters, etc.) display in that language. The IP phones support the following languages: • English
  • Aastra 6730i | 6730i User Guide, SP3, HF1 - Page 37
    languages are dependant on the language packs currently loaded to the IP phone by your System Administrator. English is the default language and cannot be changed or removed. 3. Click Save Settings. The change is dynamic. The Aastra Web UI displays all screens in the language you selected. 41
  • Aastra 6730i | 6730i User Guide, SP3, HF1 - Page 38
    the Aastra Web UI or the IP Phone UI. You can then use text and characters in a specific language when performing inputs on the phone. The following tables identify the language characters that you can use to enter text and characters on the 6730i. Keypad Input Alphabet Tables English (default
  • Aastra 6730i | 6730i User Guide, SP3, HF1 - Page 39
    mno6ö pqrs7ß tuv8ü wxyz9 * #/\@ Lowercase Characters 0 1.:;=_,-'&() abc2àcç def3éèë ghi4 jkl5 mno6óò pqrs7 tuv8ù wxyz9 * #/\@ 41-001376-00 Rev 01 - 06.2013 Customizing Your Phone 33
  • Aastra 6730i | 6730i User Guide, SP3, HF1 - Page 40
    Customizing Your Phone Portuguese Key Uppercase Characters 0 0 1 1.:;=_,-'&() 2 ABC2ÁÀÂÃÇ 3 DEF3ÉÊ 4 GHI4Í 5 JKL5 6 MNO6ÓÔÕ 7 PQRS7 8 TUV8ÚÜ 9 WXYZ9 * * # #/\@ Russian Key Uppercase Characters 0 0 1 1.:;=_,-'&() 2 АБВГ2ABC 3 ДЕЁЖЭ3DEF 4 ИЙКЛ4GHI 5
  • Aastra 6730i | 6730i User Guide, SP3, HF1 - Page 41
    can configure the language you use for inputting on the phone by setting the Input Language option. The default input language setting is English. You can change this setting using the IP Phone UI or the Aastra Web UI. For Example: 7. Language = Next = Enter Language Option 2. Input Language
  • Aastra 6730i | 6730i User Guide, SP3, HF1 - Page 42
    to use when entering text and characters in the Aastra Web UI and IP Phone UI. Valid values are: • English (default) • Français (French) • Español ( Aastra Web UI and IP Phone UI allow you to enter text and characters in the language you selected. Latin 2 Character Set The 6730i includes support
  • Aastra 6730i | 6730i User Guide, SP3, HF1 - Page 43
    to use that new password to log into the Aastra Web UI. use that new password when changing the user password via the IP Phone UI. Note: Valid values when creating or changing a password are 0 to 4294967295 (integers only; symbols and alpha characters are not allowed). Default password is an empty
  • Aastra 6730i | 6730i User Guide, SP3, HF1 - Page 44
    Customizing Your Phone Resetting a User Password If you forget your password, you can reset it and enter a new password. The reset user password feature resets the password to the factory default which is blank (no password). You can reset a user password using the Aastra Web UI only. Note: Valid
  • Aastra 6730i | 6730i User Guide, SP3, HF1 - Page 45
    " on page 87. In the Aastra Web UI, the Operation->Phone Lock path also allows you to perform the following: • Reset a user password. Clicking on the "Reset" key in the "Reset User Password" field displays a screen that allows you to enter and save a new user password. • Set an emergency dial plan
  • Aastra 6730i | 6730i User Guide, SP3, HF1 - Page 46
    to enter the Options List. 5. At the prompt, "Password:", enter your user password and press Enter. The phone unlocks. Aastra Web UI 1. Click on Operation->Phone Lock. Lock the Phone 2. In the "Lock the Phone?" field, click Lock. The phone locks dynamically and displays the following message
  • Aastra 6730i | 6730i User Guide, SP3, HF1 - Page 47
    in your area. Aastra Web UI 1. Click on Operation->Phone Lock. 2. In the "Emergency Dial Plan" field, enter the 3-digit number used in your local area to contact emergency services. For multiple numbers, enter a "|" between each emergency number. For example: 911|110 Default for this field is
  • Aastra 6730i | 6730i User Guide, SP3, HF1 - Page 48
    (L1 and L2) and the customizable programmable keys located at the top on the phone. Programmable Keys Multiple Line/ Call Appearance Keys Multiple Line and Call Appearance Keys The 6730i has 2 hard line/call appearance keys each with a corresponding status light. Up to 4 more lines (for a total of
  • Aastra 6730i | 6730i User Guide, SP3, HF1 - Page 49
    the key is configured for "last call return" when pressed. Call Forward Indicates the key is configured as a Call Forward key. When pressed, the IP Phone UI displays the Call Forward menus. BLF/Xfer Indicates the key is configured as a simplified BLF key and a transfer key. You can use this key
  • Aastra 6730i | 6730i User Guide, SP3, HF1 - Page 50
    within a conference call, and add the new call directly to the conference. Indicates the key is configured to access the Directory List. Indicates the key is configured to be used for intercom calls. Indicates the key is set to access Services, such as, Directory List, Callers List, Voicemail, or
  • Aastra 6730i | 6730i User Guide, SP3, HF1 - Page 51
    Line and Call Appearance Keys" on page 42. You use the Aastra Web UI to set a Line key. Configuring a Line Key Aastra Web UI Note: Keys 5 and 6 (SAVE and DELETE keys) can be made configurable ONLY by your System Administrator. Use the following procedure to set a Line key on your phone. 1. Click on
  • Aastra 6730i | 6730i User Guide, SP3, HF1 - Page 52
    6730i to speed dial outside numbers, dial directly to another person's line or extension, or set up to quickly access features such as Caller ID (*69), Voicemail. The speed dial function can be set using the IP Phone UI or the Aastra Web UI. Note: You can use a speed dial key while on an active call
  • Aastra 6730i | 6730i User Guide, SP3, HF1 - Page 53
    IP Phone UI Pressing and holding down a programmable key or keypad key on the phone initiates a speed dial feature. Note: When creating a speed dial for a key on the IP Phone to save the number as a speed dial key. By default, the phone automatically assigns the speed dial key to line 1 if available
  • Aastra 6730i | 6730i User Guide, SP3, HF1 - Page 54
    the IP Phone UI at the path, Options->Preferences->Speed Dial Edit, to create a speed dial key. IP Phone UI 1. Press on the phone to enter Save 6. Press Save to save the number as a speed dial key. By default, the phone automatically assigns the speed dial key to line 1 if available. To select a
  • Aastra 6730i | 6730i User Guide, SP3, HF1 - Page 55
    Keys Creating a Speed Dial Key Using the Save Key IP Phone UI Use the following procedure to create a speed dial Number > 5553491234 4. Press the Save key to save the speed dial configuration. By default, the phone automatically assigns the speed dial key to line 1 if available. To select a
  • Aastra 6730i | 6730i User Guide, SP3, HF1 - Page 56
    Keys and Programmable Keys Creating a Speed Dial Using a Programmable Key Aastra Web UI Note: Keys 5 and 6 (SAVE and DELETE keys) field, select Speed Dial to apply to the key. 4. In the "Value" field, enter the phone number, extension, or speed dial prefix to apply to this hard key. If you enter a
  • Aastra 6730i | 6730i User Guide, SP3, HF1 - Page 57
    and Programmable Keys Creating Speed Dial Key Using "Keypad Speed Dial" in the Aastra Web UI Aastra Web UI 1. Click on Operation->Keypad Speed Dial. 2. Select from "Key 1" through "Key 9". 3. In the input box, enter the phone number, extension, or speed dial prefix to apply to this Digit key. If
  • Aastra 6730i | 6730i User Guide, SP3, HF1 - Page 58
    UI Use the following procedure to save an entry from your Directory List, Callers List, or Redial List on the IP phone. Save Key Directory List Key Callers List Key Redial List Key 1. Press the Directory List, Callers List, or Redial List key. From the Directory List,
  • Aastra 6730i | 6730i User Guide, SP3, HF1 - Page 59
    Aastra Web UI at the path: - Operation->Programmable Keys - Operation->Keypad Speed Dial • Using the IP Phone UI at the path: - Options->Preferences->Speed Dial Edit. The following illustration shows the path in the 6730i IP Phone process allowing you to setup a new speed dial key. For more
  • Aastra 6730i | 6730i User Guide, SP3, HF1 - Page 60
    Line Keys and Programmable Keys Editing a Speed Dial on a Programmable Key Aastra Web UI 1. Click on Operation->Programmable Keys. 2. Select the key configured for speed dial. 3. In the "Value" field, edit the phone number, extension, or speed dial prefix to apply to this hard key. If you enter a
  • Aastra 6730i | 6730i User Guide, SP3, HF1 - Page 61
    and Programmable Keys Editing a Speed Dial Using "Keypad Speed Dial" in the Aastra Web UI Aastra Web UI 1. Click on Operation->Keypad Speed Dial. 2. Select from "Digit 1" through "Digit 9". 3. In the input box, edit the phone number, extension, or speed dial prefix for this Digit key. If you enter
  • Aastra 6730i | 6730i User Guide, SP3, HF1 - Page 62
    OFF. Note: You can configure DND using the Aastra Web UI only. If DND is ON, callers calling into the phone hear a busy signal or a message, depending on how your System Administrator set up the configuration server. The second line on the screen of the IP phone shows when DND is set, and the DND
  • Aastra 6730i | 6730i User Guide, SP3, HF1 - Page 63
    picks up his phone to make a call, a busy indicator on the Supervisor's phone shows that the worker's phone is in use and busy. On the 6730i, the busy and can set BLF on the programmable keys using the Aastra Web UI only. BLF is not configurable from the IP phone UI. Note: You can also use a BLF
  • Aastra 6730i | 6730i User Guide, SP3, HF1 - Page 64
    only) The BLF/List feature on the IP phones is specifically designed to support the BroadSoft Broadworks Rel 13 Busy Lamp Field feature. This feature allows the IP phone to subscribe to a list of monitored users defined through the BroadWorks web portal. Note: Your System Administrator must have
  • Aastra 6730i | 6730i User Guide, SP3, HF1 - Page 65
    on the 6730i using the Aastra Web UI only. If you set a key to use BLF/List, you must also enter a BLF List URI at Operation->Programmable Keys->Services. The BLF List URI is the name of the BLF list defined on the BroadSoft BroadWorks Busy Lamp field page for your particular user. For example
  • Aastra 6730i | 6730i User Guide, SP3, HF1 - Page 66
    event when it is pressed on the 6730i. You do this by setting the key to "flash". The IP phone generates flash events only when a call is connected and there is an active RTP stream (for example, when the call is not on hold). Configuring a Flash Key Aastra Web UI Note: Keys 5 and 6 (SAVE and DELETE
  • Aastra 6730i | 6730i User Guide, SP3, HF1 - Page 67
    (ACD) Key (for Sylantro Servers) The 6730i supports Automatic Call Distribution (ACD) for Sylantro servers. The ACD feature allows the Sylantro server to distribute calls from a queue to registered IP phone users (agents). To use the ACD feature on an IP phone, you must first configure an ACD key
  • Aastra 6730i | 6730i User Guide, SP3, HF1 - Page 68
    Line Keys and Programmable Keys Configuring an Automatic Call Distribution (ACD) Key Use the following procedure to configure ACD on the 6730i IP Phone. Aastra Web UI Note: Keys 5 and 6 (SAVE and DELETE keys) can be made configurable ONLY by your System Administrator 1. Click on Operation->
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    the following procedure to log into a phone queue from your IP phone. IP Phone UI 1. Check with your Administrator to verify the queue linked to your ACD Key. 2. Press the ACD Key on your IP phone. The LCD displays the label of the ACD queue you are accessing. The "User ID" prompt displays. ACD
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    your IP phone. Directed Call Pickup/Group Call Pickup Keys Aastra IP phones support the Directed Call Pickup (DCP) and Group Call Pickup (GCP) features. The DCP/GCP feature allows you to intercept - or pickup - a call on a monitored extension. You can configure this feature using the Aastra Web UI
  • Aastra 6730i | 6730i User Guide, SP3, HF1 - Page 71
    Use the following procedure to configure Directed Call Pickup using the Aastra Web UI. Aastra Web UI Note: Keys 5 and 6 (SAVE configurable only by your system administrator.) 3. In the "Type" field, select Directed Call Pickup. 4. In the "Value" field, specify the extension you want to intercept
  • Aastra 6730i | 6730i User Guide, SP3, HF1 - Page 72
    Configuring Group Call Pickup (GCP) Key Use the following procedure to configure Group Call Pickup using the Aastra Web UI. Aastra Web UI Call Pickup/Group Call Pickup Use the following procedure for the DCP/GCP feature on your phone. IP Phone UI Note: Before using the DCP/GCP feature on your phone
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    (GCP) 1. If any of the monitored group of extensions receives a call, press the GCP Key. The call is answered. If the monitored group of extensions receives multiple incoming calls simultaneously, the phone displays a list of incoming calls. 2. Use the 5 and 2 keys to scroll through the list to
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    create customized XML menu services and load them to your IP phone. These services include things like weather and traffic reports, contact information, company info, stock quotes, or custom call scripts. You can configure XML using the Aastra Web UI only. Using the Aastra Web UI, you can configure
  • Aastra 6730i | 6730i User Guide, SP3, HF1 - Page 75
    Configuring an XML Key Aastra Web UI Line Keys and Programmable Keys Note: Keys 5 and 6 (SAVE and DELETE keys) can be made configurable ONLY , enter the XML application title that you want to display as the title for the key on your phone. 7. Click Save Settings. 41-001376-00 Rev 01 - 06.2013 69
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    After an XML application(s) have been saved to your IP phone, and after a key has been configured to access the XML application(s), the customized service is ready for you to use. IP Phone UI 1. Press the key configured for XML on the 6730i phone. A "Custom Features" screen displays or the title you
  • Aastra 6730i | 6730i User Guide, SP3, HF1 - Page 77
    for information about available services. Aastra Web UI Note: Keys 5 and 6 (SAVE and DELETE keys) can be made configurable ONLY by your System Administrator. Configuring a Sprecode Key Use the following procedure to configure a sprecode key on the 6730i phone. 1. Click on Operation->Programmable
  • Aastra 6730i | 6730i User Guide, SP3, HF1 - Page 78
    Line Keys and Programmable Keys Park/Pickup Keys The 6730i phone has a park and pickup call feature that allows you to park a call and pickup a call when required. The IP phones support the Park/Pickup feature on the Asterisk, BroadWorks, Sylantro, and ININ servers. The park/pickup feature performs
  • Aastra 6730i | 6730i User Guide, SP3, HF1 - Page 79
    Line Keys and Programmable Keys Using the Park Call/Pickup Parked Call Feature Use the following procedure on the IP phone to park a call and pick up a parked call. Park a Call 1. While on a live call, press the "Park" key. 2. Perform the following for your specific server For Asterisk Server
  • Aastra 6730i | 6730i User Guide, SP3, HF1 - Page 80
    an "lcr" key, the label "LCR" displays next to that key on the IP phone. When the Sylantro server detects an "lcr" request, it translates this request and routes the call to the last caller. Configuring a Last Call Return Key Aastra Web UI Note: Keys 5 and 6 (SAVE and DELETE keys) can be made
  • Aastra 6730i | 6730i User Guide, SP3, HF1 - Page 81
    display are dependant on the Call Forward mode (Account (default), Phone, or Custom) configured for the phone. For more information about call forwarding and call forwarding modes, see "Call Forward Account-Based Configuration" on page 124. Configuring a Call Forward Aastra Web UI Note: Keys 5 and
  • Aastra 6730i | 6730i User Guide, SP3, HF1 - Page 82
    Xfer key's functionality together allowing the user to transfer calls or use BLF with one key. transferring a call to an extension fails, a message "Transfer Failed" displays on the phone, and you can reconnect the call (get the call back) by pressing the line key again. • BLF/Xfer and Call Forward
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    Configuring a BLF/Xfer Key Aastra Web UI Line Keys and Programmable Keys Note: Keys 5 and 6 ( Type" field, select BLF/Xfer. 4. In the "Value" field, enter the monitored extension or the extension to transfer calls to (for example, "35"). 5. In the "Line" field, select the line for which you want to
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    together allowing the user to transfer calls or use transfers the call to the predefined target. If transferring a call fails, a message "Transfer Failed" displays, and you can reconnect the call (get the call back) by pressing the line key again. • Speeddial/Xfer and Call Forward When the phone
  • Aastra 6730i | 6730i User Guide, SP3, HF1 - Page 85
    Configuring a Speeddial/Xfer Key Aastra Web UI Line Keys and Programmable Keys Note: Keys 5 and select Speeddial/Xfer. 4. In the "Value" field, enter the speed dial extension or the extension to transfer calls to (for example, "5551212"). 5. In the "Line" field, select the line for which you want
  • Aastra 6730i | 6730i User Guide, SP3, HF1 - Page 86
    another party at a pre-defined number while remaining in the call. For example, while on an active call, a user can use the Speeddial/Conf key to dial a recording service and have the resulting conference recorded. Note: If currently in a conference, the Speeddial/Conf key is disabled on the active
  • Aastra 6730i | 6730i User Guide, SP3, HF1 - Page 87
    and Programmable Keys Directory Key By default, the 6730i has a Directory key configured on Key 7. However, using the Aastra Web UI, you can assign the phone numbers and labels. In addition to creating a Directory key, you can also download a Directory List to your PC if required using the Aastra Web
  • Aastra 6730i | 6730i User Guide, SP3, HF1 - Page 88
    Keys Configuring a Directory Key Aastra Web UI Notes: 1. Keys 5 and 6 (SAVE and DELETE keys) can be made configurable ONLY by your System Administrator. 2. By default, the Directory key is Key 7. Use the following procedure to configure a Directory key on the 6730i phone. 1. Click on Operation
  • Aastra 6730i | 6730i User Guide, SP3, HF1 - Page 89
    Keys Intercom Key By default, the IP phone allows incoming intercom calls to be automatically answered without having to set up an Icom key on your phone. For more information about changing the behavior of incoming Intercom calls, see the section "Incoming Intercom Call Features" on page 151
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    Keys Using the Intercom Key (for Outgoing Intercom Calls) IP Phone UI 1. Press the Icom key. 2. Enter the extension number of the person you want to intercom or the BLF key for that extension. 3. After a beep tone, your phone automatically connects with the remote extension and you can
  • Aastra 6730i | 6730i User Guide, SP3, HF1 - Page 91
    Line Keys and Programmable Keys Services Key By default, the 6730i has a Services key configured on Key 8. However, using the Aastra Web UI, you can assign the Services key to another available key if required (Key 1 through Key 8; Keys 5 and 6 can be made configurable only by your system
  • Aastra 6730i | 6730i User Guide, SP3, HF1 - Page 92
    Line Keys and Programmable Keys Configuring a Services Key Aastra Web UI Note: Keys 5 and 6 (SAVE and DELETE keys) can be field, select Services. 4. Click Save Settings. Using the Services Key IP Phone UI 1. Press the Services key. Note: Specific options may display in the Services Menu if setup
  • Aastra 6730i | 6730i User Guide, SP3, HF1 - Page 93
    . 4. Click Save Settings Note: You can lock/unlock the phone using the new key you just configured, using the Aastra Web UI at the path Operation>PhoneLock, or using the "Phone Lock" option on the IP Phone UI at the path Options->Phone Lock. For more information about using the lock/unlock feature
  • Aastra 6730i | 6730i User Guide, SP3, HF1 - Page 94
    procedure to use the key on the IP phone. IP Phone UI Lock the Phone 1. Press the Lock key. The phone locks. The LED for the key remains lit. Unlock the Phone 2. Press the Lock key. A password prompt displays. 3. Enter your user password and press ENTER. The phone unlocks. The LED for the key AND
  • Aastra 6730i | 6730i User Guide, SP3, HF1 - Page 95
    RTP session. This is called Group Paging on the IP phones. You can also specify group paging RTP addresses that the phone listens for when receiving RTP Group RTP Paging (receives RTP streams)" on page 153. Configuring a Paging Key Aastra Web UI Note: Keys 5 and 6 (SAVE and DELETE keys) can be
  • Aastra 6730i | 6730i User Guide, SP3, HF1 - Page 96
    Key The following procedure describes the use of the Paging key on the IP Phone. The procedure assumes you have already configured the Paging key using the Aastra Web UI. IP Phone UI Notes: 1. Recipient of a Paging call can set a global "Do Not Disturb" (DND) to ignore any incoming pages. 2. For
  • Aastra 6730i | 6730i User Guide, SP3, HF1 - Page 97
    by setting the key to "none". If a particular key is not defined, it is ignored. Setting a None Key Aastra Web UI Use the following procedure to configure a None key on the 6730i IP Phone Note: Keys 5 and 6 (SAVE and DELETE keys) can be made configurable ONLY by your System Administrator. 1. Click
  • Aastra 6730i | 6730i User Guide, SP3, HF1 - Page 98
    Line Keys and Programmable Keys Deleting a Key Aastra Web UI Use the following procedure to delete a key function using the Aastra Web UI: Note: Keys 5 and 6 (SAVE and DELETE keys) None. 4. Click Save Settings. The function is deleted from the IP phone memory. 92 41-001376-00 Rev 01 - 06.2013
  • Aastra 6730i | 6730i User Guide, SP3, HF1 - Page 99
    either the Speaker or Speaker/Headset audio mode. For more information about setting the audio mode on your phone, see "Set Audio" on page 24. IP Phone UI • To dial using handsfree, first press and enter a number at the dial tone. • To answer a call on your phone using handsfree, press or the
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    changes, press 3 to return to the previous screen. Note: By default, the volume for the headset microphone is set to medium. Making and Receiving Calls Using a Headset IP Phone UI 1. Ensure that you have selected a headset audio mode by accessing the Options list (under option Preferences->Set
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    number. Contact your System Administrator for more information. Accessing the Redial List IP Phone UI 1. If you are off-hook and press , the telephone automatically dials the last number you called. 2. If you are not on the phone, press the list to view the other numbers. to display the most
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    , or speakerphone. When you use the mute key on your phone, you cannot be heard on an active call or on a conference. For muted calls, the Mute key LED is ON. IP Phone UI Press the key at any time to mute handset, headset, or handsfree. The mute light flashes slowly and you can hear the caller
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    light flashes quickly for the incoming call. Laflamme & Assoc 555-1234 Answering an Incoming Call IP Phone UI To answer the call • For handsfree operation, press or the line/call appearance key for the incoming call. • Press for handsfree or headset operation. • Lift the handset for handset
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    you can use the hard keys or programmable keys on the phone to place a call on hold, transfer a call, or conference. Placing a Call on Hold You can place an active call on hold by pressing the Hold retrieve the call. When a call is on hold, the icon displays on-hook as follows. key. When you place
  • Aastra 6730i | 6730i User Guide, SP3, HF1 - Page 105
    set digit timeout. In the default pre-dial mode, users are able to edit the destination number prior to dialing, whereas in live dial mode they are not able to, however the "Dial" and "Cancel" softkeys are provided while the user inputs the number. IP Phone UI Transferring Calls in Pre-Dial Mode Use
  • Aastra 6730i | 6730i User Guide, SP3, HF1 - Page 106
    Calls The 6730i allows you to perform a transfer of a call when there are currently two active calls on the phone. For example, on your phone, there are two active calls - Call A and Call B. Call B is on hold. You can perform the following to transfer Call A to Call B: 1. Press Transfer key. A new
  • Aastra 6730i | 6730i User Guide, SP3, HF1 - Page 107
    near-end phone displays a Call Transferred screen when a call is transferred and the far-end call is dropped. The following is the Call Transferred screen on the 6730i phone: : Call Transferred The following procedure describes how to handle the Call Transferred screen on your phone. IP Phone UI
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    Calls Conferencing Calls The 6730i IP phone offers two methods of conferencing: • Local conferencing in pre-dial and live dial mode (default method). • Centralized conferencing (for Sylantro and Broadsoft Servers) (Administrator must enable this method). Local Conferencing The 6730i phone supports
  • Aastra 6730i | 6730i User Guide, SP3, HF1 - Page 109
    Calls IP Phone UI Using Local Conferencing in Pre-Dial Mode Use the following procedure to create a conference call using local conferencing in pre-dial mode. Use the following illustration as a reference. Conference Key 1. When you begin a conference, you are the first party in the conference
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    numbers and names (if available) of the parties in the conference call. When a name is displayed, pressing 4 drops the displayed party from the call. Joining Two Active Calls in a Single Conference IP Phone UI 1. Begin with active calls on two different lines (for example, Line 1 and Line 2 have
  • Aastra 6730i | 6730i User Guide, SP3, HF1 - Page 111
    . Using Centralized Conferencing IP Phone UI Note: When Centralized Conferencing is enabled on your phone, local conferencing (or three-way conferencing) works as indicated in the previous section, "Using Local Conferencing in Pre-Dial Mode." Joining two active calls in a conference also works as
  • Aastra 6730i | 6730i User Guide, SP3, HF1 - Page 112
    , you can join multiple incoming or outgoing calls to active conferences. Before following this procedure, at least one active conference must exist on your phone. 1. As Party 1, pickup the handset or press the speakerphone key. A line opens up. 2. Call Party 2 by dialing their number (or answer
  • Aastra 6730i | 6730i User Guide, SP3, HF1 - Page 113
    are the Host of a conference and want to leave that conference: • While in a 3-way conference press the Transfer key on the phone. Your phone leaves the 3-way conference but the remaining parties are still connected to the conference. Ending Calls IP Phone UI To end a call, you first need to
  • Aastra 6730i | 6730i User Guide, SP3, HF1 - Page 114
    : • Directory List • Callers List • Call Forwarding • Missed Calls Indicator • Voicemail Directory List The Directory List is your personal phone book, conveniently stored within your phone. You can enter up to 200 entries into the 6730i Directory by adding them manually, or by saving the number and
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    Managing Calls 3. To search for an entry by name, press the dial pad when the Directory is first accessed. Managing the Directory List From the Directory List in the IP Phone UI, you can perform the following: • "Add a New Entry to the Directory List" (page 109) • "Edit an Entry in the Directory
  • Aastra 6730i | 6730i User Guide, SP3, HF1 - Page 116
    , press 3 or press the Delete Key. The "Line" prompt displays. The default is Line 1. 5. If you want to save the new Directory entry to use Line 1, press Save to save the new entry to the Directory List. If you want the new entry to use a different line, use the 2 key to select a different Line
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    Managing Calls Edit an Entry in the Directory List IP Phone UI Use the following procedure to edit an entry in the Directory List. Use the following illustration as a reference. Save Key Directory Key 1. Press the
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    Managing Calls Delete an Entry from the Directory List You can delete a single entry from the Directory List, or you can delete all entries from the Directory List. IP Phone UI Use the following procedures to delete a single entry or all entries from the Directory List. Use the following
  • Aastra 6730i | 6730i User Guide, SP3, HF1 - Page 119
    Save to add Managing Calls Save an Entry to the Directory List You can save entries (names and numbers) from other sources to your Directory using any of the following methods: • Saving from the Caller List • Saving from the Redial List Saving from the Callers List IP Phone UI Use the following
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    Managing Calls Saving from the Redial List IP Phone UI Use the following procedure to save names enter the name using the dial pad. Downloading the Directory List to Your PC You can download the Directory List to your PC via the Aastra Web UI. The phone stores the directorylist.csv file to your PC
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    Managing Calls Download the Directory List Use the following procedure to download the Directory List to your PC using the Aastra Web UI. Aastra Web UI 1. Click on Operation->Directory. 2. In the Directory List field, click on Save As. A File Download message displays. 3. Click OK. 4. Enter the
  • Aastra 6730i | 6730i User Guide, SP3, HF1 - Page 122
    a stored log of your incoming calls. The 6730i IP Phone stores information for up to 200 incoming calls in the Callers list. Callers List full, the oldest call records are deleted to accommodate the information of new callers. If the phone number of an incoming or outgoing call matches a number that
  • Aastra 6730i | 6730i User Guide, SP3, HF1 - Page 123
    John Burns 9054550055 Jun 8 2:41pm 2X "2x" indicates this caller has called twice. The display shows the date and time of the last call from that caller. You can view, scroll, and delete line items in the Callers List from the IP phone UI. You can also directly dial from a displayed line item in
  • Aastra 6730i | 6730i User Guide, SP3, HF1 - Page 124
    number to enable the entry of the prefix. IP Phone UI 007 John Burns 9054550055 N Jun 8 2:55pm Use the following procedure to edit the Callers List. 1. Press the Callers List Key . 2. Press 2 and 5 to find the entry you want to edit. Press 2 to view the most recent call, or 5 to see the oldest
  • Aastra 6730i | 6730i User Guide, SP3, HF1 - Page 125
    List in a spreadsheet application. This file displays the name, phone number, and the line that the call came in on. Download the Callers List Use the following procedure to download the Callers List to your PC using the Aastra Web UI Aastra Web UI 1. Click on Operation->Directory. 2. In the Callers
  • Aastra 6730i | 6730i User Guide, SP3, HF1 - Page 126
    about call forwarding to other numbers. On the 6730i, you can set DND on the phone-side for a specific account or for all accounts on the phone. You can set three modes for DND using the Aastra Web UI at the path, Basic Settings->Preferences->General->DND Key Mode: Account, Phone (default), and
  • Aastra 6730i | 6730i User Guide, SP3, HF1 - Page 127
    or if it is removed, DND is disabled on the IP Phone. Configuring DND Using the Aastra Web UI. Aastra Web UI Use the following procedure to configure DND using the Aastra Web UI. 1. Click on Basic Settings->Preferences->General. Managing Calls 2. In the "DND Key Mode" field, select a "Do Not
  • Aastra 6730i | 6730i User Guide, SP3, HF1 - Page 128
    For each account, enable DND by placing a check mark in the box. Disable DND by unchecking the box. Notes: 1. If you selected "Account" or "Custom" mode in step 2, you can enable/disable each account or all accounts as applicable. If you selected "Phone" mode, the first account allows you to change
  • Aastra 6730i | 6730i User Guide, SP3, HF1 - Page 129
    IP Phone. 2.If there is only one account configured on the phone, then the mode setting is ignored and the phone behaves as if the mode was set to "Phone". 3.Using the Aastra Web on the phone. Only Screenname1 and 3 have DND ON. Screenname 2 has DND OFF. DND in Phone Mode (Default) 1. Press
  • Aastra 6730i | 6730i User Guide, SP3, HF1 - Page 130
    by a check mark (). 6730i, you can set Call Forward (CFWD) on the phone-side for a specific account or for all accounts on the phone. You can set three modes for CFWD using the Aastra Web UI at the path, Basic Settings->Preferences->General->Call Forward Key Mode: • Account (default) • Phone
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    focus has CFWD ALL enabled. MWI LED OFF if CFWD All is disabled. Note: If you make changes to the configuration for CFWD via the IP Phone UI, you must refresh the Aastra Web UI screen to see the changes. 41-001376-00 Rev 01 - 06.2013 125
  • Aastra 6730i | 6730i User Guide, SP3, HF1 - Page 132
    the Aastra Web UI Aastra Web UI Use the following procedure to configure CFWD using the Aastra Web UI. 1. Click on Basic Settings->Preferences->General. 2. In the "Call Forward Key Mode" field, select a call forward mode to use on the phone. Valid values are: Account, Phone, Custom. Default is
  • Aastra 6730i | 6730i User Guide, SP3, HF1 - Page 133
    " state is disabled), and the phone is in the busy state when a call comes in, the phone can forward the call to the specified phone number (for example, voicemail). If there is no answer on the phone after the specified number of rings, the phone can forward the call to a different specified number
  • Aastra 6730i | 6730i User Guide, SP3, HF1 - Page 134
    you use the Aastra Web UI to change the Call Forward Key Mode to "Phone", all accounts synchronize to Account 1. 10. (Optional) You can configure a Call Forward key on your phone to access the Call Forward menus if desired. You can also access the Call Forward menu from the IP Phone UI at the path
  • Aastra 6730i | 6730i User Guide, SP3, HF1 - Page 135
    All On Cfwd Mode Done Set 3. NoAns X Done Change  In the above example, CFWD All is enabled as indicated by a check mark ( ), CFWD Busy is enabled but no call forward ! phone number configured as indicated by a , and CFWD NoAns is disabled, as indicated by an X. 3. Select a state for the
  • Aastra 6730i | 6730i User Guide, SP3, HF1 - Page 136
    . Press NEXT to select the number of rings to apply to the phone for call forwarding incoming calls. Valid values are 1 to 20. Default is 1. When the phone receives an incoming call, and call forward is configured on the phone, the phone rings the number of times you specify in the No. Rings screen
  • Aastra 6730i | 6730i User Guide, SP3, HF1 - Page 137
    5. All On Done Set  3. In the above example, the account has CFWD All and CFWD NoAns enabled as indicated by a check mark ( ). The ! CFWD Busy setting is enabled but no call forward phone number is configured as indicated by a . 4. Select a state using the UP and DOWN arrow keys. You can enable
  • Aastra 6730i | 6730i User Guide, SP3, HF1 - Page 138
    Change 2. Cfwd Number Change Cfwd Number __ Done Change Cancel Set 9. Enter a phone number to apply to the current state in focus. When the phone is in the state you specified, and a call comes into the phone, it forwards the call to the number you specify. 10. Press SET to save the change
  • Aastra 6730i | 6730i User Guide, SP3, HF1 - Page 139
    NEXT key to select the number of rings to apply to the phone for call forwarding incoming calls. Valid values are 1 to 20. Default is 1. 13. When the phone receives an incoming call, and call forward is configured on the phone, the phone rings the number of times you specify in the No. Rings screen
  • Aastra 6730i | 6730i User Guide, SP3, HF1 - Page 140
    Done Set In the above example, the account has CFWD All and CFWD NoAns enabled as indicated by a check mark (). The CFWD Busy setting is enabled for the account but has no call forward phone number configured as indicated by a !. 3. Select a state for the account(s) in focus using the Up and Down
  • Aastra 6730i | 6730i User Guide, SP3, HF1 - Page 141
    the Next key to select the number of rings to apply to the phone for call forwarding incoming calls. Valid values are 1 to 20. Default is 1. When the phone receives an incoming call, and call forward is configured on the phone, the phone rings the number of times you specify in the No. Rings screen
  • Aastra 6730i | 6730i User Guide, SP3, HF1 - Page 142
    are stored in the Callers List. The user can access the Callers List and clear the call from the list. Once the user accesses the Callers List, the " New Calls" on the idle screen is cleared. Accessing and Clearing Missed Calls IP Phone UI Use the following procedure to access and clear
  • Aastra 6730i | 6730i User Guide, SP3, HF1 - Page 143
    Calls Voicemail The Voicemail feature on the 6730i IP phone allows you to use a line, configured with a phone number for dialing out, to connect to a voicemail server. For each assigned Voicemail number, there can be a minimum of 0 or a maximum of 1 Voicemail access phone number. The Voicemail
  • Aastra 6730i | 6730i User Guide, SP3, HF1 - Page 144
    Additional Features This section describes additional features you can use on the 6730i phone. Star Codes All of the main call handling and extension management features using star codes can be set on your phone by your Administrator. Contact your System Administrator for more information. If these
  • Aastra 6730i | 6730i User Guide, SP3, HF1 - Page 145
    of DTMF Digits Aastra Web UI Use the following procedure to configure the display of DTMF digits on the IP phone Note: Suppress DTMF Playback" is enabled by default. 1. Click on Basic Settings->Preferences->General. 2. Enable the "Display DTMF Digits" field by checking the check box. Disable this
  • Aastra 6730i | 6730i User Guide, SP3, HF1 - Page 146
    on an active call and a new call comes into the phone. You can configure this feature using the Aastra Web UI. Configuring Call Waiting Tone Aastra Web UI Use the following procedures to configure a call waiting tone on the IP phone. Note: "Play Call Waiting Tone" is enabled by default. 1. Click on
  • Aastra 6730i | 6730i User Guide, SP3, HF1 - Page 147
    is a message waiting on the IP phone. You can configure this feature using the Aastra Web UI. Configuring Stuttered Dial Tone Aastra Web UI Use the following procedures to configure stuttered dial tone on the IP phone. Note: "Stuttered Dial Tone" is enabled by default. 1. Click on Basic Settings
  • Aastra 6730i | 6730i User Guide, SP3, HF1 - Page 148
    . Setting and saving the value in the Aastra Web UI applies to the phone immediately. Configuring XML Beep Support Aastra Web UI Use the following procedures to configure an XML beep on the IP phone. Note: "XML Beep Support" is enabled by default. 1. Click on Basic Settings->Preferences->General
  • Aastra 6730i | 6730i User Guide, SP3, HF1 - Page 149
    Status Scroll Delay Aastra Web UI Use the following procedures to specify a status scroll delay on the IP phone. 1. Click on Basic Settings->Preferences->General. 2. Enter a value in the "Status Scroll Delay (seconds)" field. Valid values are: 1 to 25 seconds. Default is 5. 3. Click Save
  • Aastra 6730i | 6730i User Guide, SP3, HF1 - Page 150
    the user to see who is calling them. You can turn off this functionality so that the phone stays focused on the connected call. You can do this using the Switch Focus to Ringing Line parameter in the Aastra Web UI. Configuring "Switch Focus to Ringing Line" Using the Aastra Web UI Aastra Web UI
  • Aastra 6730i | 6730i User Guide, SP3, HF1 - Page 151
    "Call Hold Reminder During Active Calls" on the IP phone. Note: "Call Hold Reminder During Active Calls" is disabled by default. Aastra Web UI 1. Click on Basic Settings->Preferences->General. 2. The "Call Hold Reminder During Active Calls" field is disabled by default. To enabled this field, check
  • Aastra 6730i | 6730i User Guide, SP3, HF1 - Page 152
    Use the following procedure to configure "Call Hold Reminder" on the IP phone. Note: "Call Hold Reminder" is disabled by default. Aastra Web UI 1. Click on Basic Settings->Preferences->General. 2. The "Call Hold Reminder" field is disabled by default. To enabled this field, check the box. When this
  • Aastra 6730i | 6730i User Guide, SP3, HF1 - Page 153
    Period". A value of "0" is the default and plays the call waiting tone only once on the active call. When the incoming caller hangs up, the call waiting tone stops on the existing active call. You can enable or disable this feature in the Aastra Web UI. Configuring "Call Waiting Tone Period" Use the
  • Aastra 6730i | 6730i User Guide, SP3, HF1 - Page 154
    the Aastra Web UI only. The following table provides the behavior of the preferred line focus feature with other features on the phone. Phone Feature call return speed dial conference transfer blf park voicemail redial dialing caller id factory default Preferred Line Behavior The phone switches
  • Aastra 6730i | 6730i User Guide, SP3, HF1 - Page 155
    Line and Preferred Line Timeout feature using the Aastra Web UI. 1. Click on Basic Settings->Preferences->General. 2. In the "Preferred Line" field, select a preferred line to switch focus to after incoming or outgoing calls end on the phone. Default is 1. Valid values are: • None (disables the
  • Aastra 6730i | 6730i User Guide, SP3, HF1 - Page 156
    using the Aastra Web UI. Configuring Message Waiting Indicator Aastra Web UI Use the following procedure to configure the message waiting indicator on a specific line or on all lines on the IP phone. Note: "Message Waiting Indicator Line" parameter is set to ALL lines by default. 1. Click on
  • Aastra 6730i | 6730i User Guide, SP3, HF1 - Page 157
    Features in Aastra Web UI Auto Answer Description Allows you to enable or disable the IP phone to automatically answer an Intercom call. If auto-answer is enabled on the IP phone, the phone plays a tone (if "Play Warning Tone" is enabled) to alert the user before answering the intercom call. If
  • Aastra 6730i | 6730i User Guide, SP3, HF1 - Page 158
    box. Note: If the Auto-Answer field is not checked (disabled), the phone treats the incoming intercom call as a normal call 3. The "Microphone Mute" field is enabled by default. The microphone is muted on the IP phone for Intercom calls made by the originating caller. To disable this field, uncheck
  • Aastra 6730i | 6730i User Guide, SP3, HF1 - Page 159
    address(es) without involving SIP signalling. This is called Group Paging on the IP phones. You can specify up to 5 multicast addresses that the phone listens for on the network. This feature is configurable using the Aastra Web UI only. The 6730i in the local network listens for RTP on the
  • Aastra 6730i | 6730i User Guide, SP3, HF1 - Page 160
    SCA for the servers that support call bridging and allows two or more SCA users to be connected in a call with a third party. Refer to the following example. Phone A calls the SCA number and all the phones in the SCA environment ring. Phone A Phone 1 SCA phone 1 answers. When 2 and 3 pickup
  • Aastra 6730i | 6730i User Guide, SP3, HF1 - Page 161
    LED None Solid Red Solid Red N/A Solid Red Slow Flashing Red Solid Red Solid Red Solid Red Line key Phone Behavior State Idle Seized Progressing Alerting Active Held Hold private Bridge-active Bridge-held Call Line Key Pressed N/A Hang up Hang up Answer Hold Retrieve Retrieve Hold Retrieve Non
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    to direct calls coming into phone B (which has voicemail configured) to be forwarded to phone C. When phone A calls phone B, the server forwards the call to phone C. With the Missed Call Summary Subscription enabled, phone B receives notification from the server that the call was forwarded and the
  • Aastra 6730i | 6730i User Guide, SP3, HF1 - Page 163
    you configure on your IP phone are not affected by autodial settings. 2. If Autodial is configured on your phone, any lines that function as hotlines do not accept conference calls, transferred calls, and/or intercom calls. Centralized Conferencing The 6730i supports centralized conferencing for
  • Aastra 6730i | 6730i User Guide, SP3, HF1 - Page 164
    If enabled by your Administrator, the 6730i IP Phone can allow you to continue using your keypad keys during active XML applications on your phone. This feature is applicable only when your phone is in the connected state. By default, the phone suppresses dialpad events when an XML object
  • Aastra 6730i | 6730i User Guide, SP3, HF1 - Page 165
    . 2. Disabling the redial, conference, or transfer features on the phone also disables the redirection of these keys. Contact your System Administrator for more information about this feature. Options Key If enabled by your Administrator, the Services Menu on the 6730i IP Phone can be redirected to
  • Aastra 6730i | 6730i User Guide, SP3, HF1 - Page 166
    the call later. This enhancement is intended for IP phones operating with servers that support RFC3264 (for example, Broadsoft). If a server does not support RFC3264, then the IP phones do not use RFC3264 functionality. Configurable Save and Delete Keys There are six function keys on the 6730i phone
  • Aastra 6730i | 6730i User Guide, SP3, HF1 - Page 167
    , the 6730i has authentication support when using HTTP or HTTPS as download protocols (as per RFC 2617). When a phone is connected Password are incorrect. Once the login information for a specific user is entered and accepted by the server, the phone reboots and downloads the user profile. IP Phone
  • Aastra 6730i | 6730i User Guide, SP3, HF1 - Page 168
    a feature on your phone that allows incoming calls to be diverted to another phone if required. When an outgoing call from your phone is being diverted to another destination (i.e., via call forward), the phone displays the Caller ID (phone number and/or caller name) of the new destination and the
  • Aastra 6730i | 6730i User Guide, SP3, HF1 - Page 169
    By default, your phone displays call destination information if your phone is configured to forward calls to other destinations. The call destination information displays on multiple screens that scroll every 3 seconds. The following example shows call destination information on the 6730i IP Phone
  • Aastra 6730i | 6730i User Guide, SP3, HF1 - Page 170
    disconnected screen displays Note: This "indication of terminated calls" feature does not affect parked calls on the phone or the conference call feature. The following procedure describes how to handle the disconnected screens on your phone. IP Phone UI 1. Press the Goodbye key. The busy tone
  • Aastra 6730i | 6730i User Guide, SP3, HF1 - Page 171
    Headset" in the Aastra 6730i Installation Guide for information. The 6730i uses the same port for either a handset or a headset. How do I find the IP address of my phone? Instructions on where to find the IP address of your phone can be found in this guide in the section, "Finding Your Phone's IP
  • Aastra 6730i | 6730i User Guide, SP3, HF1 - Page 172
    Troubleshooting Solutions How do I change my user password? You can change the user password from the IP phone UI or the Aastra Web UI. IP Phone UI 1. Press on the phone to enter the Options List. 2. Select Password and press Enter. 3. Enter the current user password and press Done. 4. Enter
  • Aastra 6730i | 6730i User Guide, SP3, HF1 - Page 173
    and downloading process Aastra Web UI 1. Click on Operation->Reset. 2. Click Restart. 3. Click OK at the confirmation prompt. How do I lock my phone? You can lock your phone to prevent the phone from being used or configured. You can lock the phone using any of the following: • In the IP Phone UI
  • Aastra 6730i | 6730i User Guide, SP3, HF1 - Page 174
    1. Press on the phone to enter the Options List. 2. Enter your user password and press Enter. The phone unlocks. Use the following procedure to lock an IP Phone using the Aastra Web UI. Aastra Web UI Lock the Phone 1. Click on Operation->Phone Lock. 2. In the "Lock the Phone?" field, click Lock
  • Aastra 6730i | 6730i User Guide, SP3, HF1 - Page 175
    from improper installation or Service Aastra offers ongoing repair and support for this product. This service provides repair or replacement of your Aastra product, at Aastra's option, for a fixed charge. You are responsible for all shipping charges. For further information and shipping instructions
  • Aastra 6730i | 6730i User Guide, SP3, HF1 - Page 176
    Notice To the extent that the product contains user- resulting from improper installation or operation, conferred by such a provision or any liability of Aastra in relation to a failure to comply with a guarantee that applies under Division 1 of Part 3-2 of the ACL to a supply of goods or services
  • Aastra 6730i | 6730i User Guide, SP3, HF1 - Page 177
    exercise of a right conferred by such a provision; or c) any liability of Aastra in relation to a failure to comply with a guarantee that applies under Division 1 of Part 3-2 of the ACL to a supply of goods or services. After Warranty Service Aastra offers ongoing repair and support for this product
  • Aastra 6730i | 6730i User Guide, SP3, HF1 - Page 178
    Appendix A - Time Zone Codes The following table identifies the time zone name and time zone code to use on the IP phone. Time Zone Name/Time Zone Code Table Time Zone Name AD-Andorra AE - Dubai AG-Antigua AI-Anguilla AL-Tirane AN-Curacao AR-Buenos Aires
  • Aastra 6730i | 6730i User Guide, SP3, HF1 - Page 179
    Time Zone Name CA-Newfoundland CA-Atlantic CA-Eastern CA-Saskatchewan CA-Central CA-Mountain CA-Pacific CA-Yukon CH-Zurich CK-Rarotonga CL-Santiago CL-Easter CN-Beijing CO-Bogota CR-Costa Rica CU-Havana CY-Nicosia CZ-Prague DE-Berlin DK-Copenhagen DM-Dominica DO-Santo Domingo EE-Tallinn ES-Madrid ES
  • Aastra 6730i | 6730i User Guide, SP3, HF1 - Page 180
    Appendix A - Time Zone Codes Time Zone Name LC-St Lucia LI-Vaduz LT-Vilnius LU-Luxembourg LV-Riga MC-Monaco MD-Chisinau MK-Skopje MQ-Martinique MS-Montserrat MT-Malta MU - Mauritius MX-Mexico City MX-Cancun MX-Merida MX-Monterrey MX-Mazatlan MX-Chihuahua MX-Hermosillo MX-Tijuana NI-Managua NL-
  • Aastra 6730i | 6730i User Guide, SP3, HF1 - Page 181
    Time Zone Name TR-Istanbul TT-Port of Spain TW-Taipei UA-Kiev US-Eastern US-Central US-Mountain US-Pacific US-Alaska US-Aleutian US-Hawaii UY-Montevideo VA-Vatican YU-Belgrade Appendix A - Time Zone Codes Time Zone Code EET AST CST EET EST CST MST PST AKS HAS HST UYS CET CET 41-001376-00 Rev 01 -
  • Aastra 6730i | 6730i User Guide, SP3, HF1 - Page 182
    idle screens ...5 incomplete configuration message 6 installation and setup 2 keys and key descriptions 7 no service message 6 plugging in the phone 3 requirements ...2 A Aastra Web UI Operaton parameters 15 phone status ...15 about this guide ...1 account configuration 120 account status
  • Aastra 6730i | 6730i User Guide, SP3, HF1 - Page 183
    keys ...8 no service ...6, 165 None key ...91 O options Aastra Web UI ...13 IP Phone UI ...11 simplified menu 12 options key ...8 P Paging key ...89 paging, softkeys for 89 Park key ...72 park/pickup using on the IP phone 73 password, resetting user's 38 Phone Lock key ...87 phone status ...37
  • Aastra 6730i | 6730i User Guide, SP3, HF1 - Page 184
    "Bad Encrypted Config 166 phone displays "No Service 165 restarting phone 167 U user password ...37 V voicemail ...97, 137 volume control keys ...8 W warning tone, for Intercom 151 warranty exclusions 1 X XML application title 68 XML application URI 68 XML beep support 142 XML features 158
  • Aastra 6730i | 6730i User Guide, SP3, HF1 - Page 185
    damages and/or long distance charges, which result from unauthorized and/or unlawful use. While every effort has been made to ensure accuracy, Aastra Telecom Inc. will not be liable for technical or editorial errors or omissions contained within this documentation. The information contained in this
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Aastra Model 6730i IP Phone
User Guide
Release 3.2.2
Service Pack 3 Hot Fix 1
41-001376-00 Rev 01– 06.2013