Home » Aastra Manuals » Telephony » Aastra 6730i » Manual Viewer

Aastra 6730i 6730i User Guide, SP3, HF1 - Page 171

Troubleshooting Solutions, Why is my display blank?, Why is my speakerphone not working?, Why can’t

Add to My Manuals
Save this manual to your list of manuals

Page 171 highlights

Troubleshooting Solutions Why is my display blank? Ensure that power is being provided to your phone. Make sure your phone is plugged into a power source. Why is my speakerphone not working? If you press the key and the speaker light flashes and you do not hear dial tone through the speaker phone, the Set Audio option in the phone's Options list has been set up for headset use. Press a second time and if the light goes out, the phone has been set up to be used only with a headset or handset. If the light stays on steady and you hear dial tone, the phone has been set up so that you can alternate between the speakerphone and the headset by pressing . See the section, "Set Audio" on page 24 for instructions on how to change the Set Audio option. Why can't I get a dial tone? Check for any loose connections and that the phone has been installed properly. For installation instructions, please refer to the "Installation and Setup" section in the Aastra 6730i Installation Guide provided with your phone. Why doesn't my phone ring? Check the ring volume on your phone. It may be turned down or turned off. To adjust the ringer volume setting, press the volume key when the phone is on-hook and idle. For more information, refer to the "Adjusting Volume section" in the Aastra 6730i Installation Guide provided with your phone. Why is the light not coming on with a new Voice Mail Message? Your phone system or service provider must provide "Visual" Message Waiting service for this function to work. Check with your System Administrator for more information. Why is my handset not working? Check to ensure that the handset cord is fully connected to both the phone and handset. See the section "Connecting a Handset or Headset" in the Aastra 6730i Installation Guide for information. The 6730i uses the same port for either a handset or a headset. How do I find the IP address of my phone? Instructions on where to find the IP address of your phone can be found in this guide in the section, "Finding Your Phone's IP Address" on page 17. Why does my phone display the "No Service" message? The phone displays the "No Service" message if the SIP settings have not been set up correctly. Contact your System Administrator for more information. 41-001376-00 Rev 01 - 06.2013 165

Section	Page
Software License Agreement	2
Contents	3
Welcome	7
About This Guide	7
Phone Features	7
Requirements	8
Installation and Setup	8
Getting Started	9
Plugging in and Starting the Phone	9
Idle Screens	11
Idle Screen 1	11
Idle Screen 2	11
Incomplete Configuration	12
No Service	12
IP Phone Keys	13
Key Panel	13
Key Description	14
Keypad Keys	16
Methods for Customizing Your Phone	17
Phone Options via the IP Phone UI	17
Simplified Options Menu	18
Using the IP Phone UI	18
Phone Options via the Aastra Web UI	19
Using the Aastra Web UI	19
Phone Status	22
Phone Status via IP Phone UI	22
Phone Status via the Aastra Web UI	23
SIP Account Status	25
Customizing Your Phone	26
Ring Tones and Tone Sets	26
Ring Tones	26
Configuring Ring Tones and Tone Sets	27
Contrast Level	29
Setting Contrast Level	29
Live Dialpad*	29
Enabling/Disabling Live Dialpad	29
Set Audio	30
Audio Mode	30
Headset Mic Volume	30
Setting Audio Mode and Headset Mic Volume	31
Time and Date	31
Configuring Time and Date	32
Specifying the Language to Use	36
Language Input	38
Latin 2 Character Set	42
User Password	43
Setting a User Password	43
Resetting a User Password	44
Reset a User Password	44
Restarting Your Phone	45
Phone Lock	45
Locking/Unlocking a Phone	46
Defining an Emergency Dial Plan	47
Define an Emergency Dial Plan	47
Line Keys and Programmable Keys	48
Multiple Line and Call Appearance Keys	48
Programmable Keys	49
Line Key	51
Configuring a Line Key	51
Creating a Speed Dial Key	52
Speed Dial Prefix	52
Press-and-Hold to Create a Speed Dial (applicable to programmable keys and keypad keys)	53
Creating a Speed Dial Using the Speed Dial Edit Option	54
Creating a Speed Dial Key Using the Save Key	55
Creating a Speed Dial Using a Programmable Key	56
Creating Speed Dial Key Using “Keypad Speed Dial” in the Aastra Web UI	57
Saving an Entry from the Redial, Callers, or Directory Lists to a Speed Dial Key	58
Editing Speed Dial Keys	59
Editing a Speed Dial on a Programmable Key	60
Editing a Speed Dial Using “Keypad Speed Dial” in the Aastra Web UI	61
Do Not Disturb (DND) Key	62
Configuring a DND Key	62
Configuring a BLF Key	63
BLF/List Key	64
Configuring a BLF/List Key	65
Flash Key	66
Configuring a Flash Key	66
Automatic Call Distribution (ACD) Key (for Sylantro Servers)	67
Configuring an Automatic Call Distribution (ACD) Key	68
Using the ACD Feature on your IP Phone	68
Using the ACD Key	69
Directed Call Pickup/Group Call Pickup Keys	70
Configuring Directed Call Pickup (DCP) Key	71
Configuring Group Call Pickup (GCP) Key	72
Using Directed Call Pickup/Group Call Pickup	72
XML Key	74
Configuring an XML Key	75
Accessing the XML Service	76
Sprecode Key	77
Configuring a Sprecode Key	77
Park/Pickup Keys	78
Configuring Park/Pickup Keys	78
Using the Park Call/Pickup Parked Call Feature	79
Last Call Return (lcr) Key (for Sylantro Servers)	80
How it works	80
Configuring a Last Call Return Key	80
Call Forward Key	81
Configuring a Call Forward	81
BLF/Xfer	82
BLF/Xfer Key Requirements and Functionality	82
Configuring a BLF/Xfer Key	83
Speeddial/Xfer Key	84
Speeddial/Xfer Key Requirements and Functionality	84
Configuring a Speeddial/Xfer Key	85
Speeddial/Conference Key	86
Configuring a Speeddial/Conf Key	86
Directory Key	87
Configuring a Directory Key	88
Intercom Key	89
Configuring an Intercom Key	89
Using the Intercom Key (for Outgoing Intercom Calls)	90
Services Key	91
Configuring a Services Key	92
Using the Services Key	92
Phone Lock Key	93
Configuring a Phone Lock Key	93
Using the Lock/Unlock Key on the IP Phone	94
Paging Key (Sends the RTP Stream)	95
Configuring a Paging Key	95
Using the Paging Key	96
None Key	97
Setting a None Key	97
Deleting a Key	98
Making Calls	99
Dialing a Number	99
Using Handsfree Speakerphone	99
Using a Headset	100
Advanced Volume Controls for the Headset Mic	100
Making and Receiving Calls Using a Headset	100
Redial	101
Accessing the Redial List	101
Deleting from the Redial List	102
Delete All Items	102
Mute	102
Receiving Calls	103
Answering an Incoming Call	103
Sending an Incoming Call to Voicemail	103
Handling Calls	104
Placing a Call on Hold	104
When on Hold	104
Automatic Hold	104
Retrieving a Held Call	104
Transferring Calls	105
Blind Transfer	105
Consultive Transfer	105
Pre-Dial & Live Dial Mode	105
Transferring Two Existing Calls	106
Completing a Transfer to a Contact in Phone Directory	107
Indication of Transferred Calls	107
Conferencing Calls	108
Local Conferencing	108
Pre-Dial & Live Dial Mode	108
Centralized Conferencing (for Sylantro and Broadsoft Servers)	110
Ending a Conference and Transferring Remaining Parties	113
Ending Calls	113
Managing Calls	114
Directory List	114
Accessing Your Directory	114
Sorting Entries and Quick Search Feature	115
Managing the Directory List	115
Add a New Entry to the Directory List	115
Edit an Entry in the Directory List	117
Delete an Entry from the Directory List	118
Save an Entry to the Directory List	119
Downloading the Directory List to Your PC	120
Callers List	122
Accessing the Callers List	123
Editing Entries in the Callers List	124
Deleting Entries From the Callers List	124
Downloading the Callers List to Your PC	125
Account Configuration (DND and Call Forwarding)	126
DND Account-Based Configuration	126
Configuring a DND Key	127
Configuring DND Using the Aastra Web UI.	127
Using DND Modes via the IP Phone UI	129
Call Forward Account-Based Configuration	130
Configuring CFWD Using the Aastra Web UI	132
Using CFWD via the IP Phone UI	134
Missed Calls Indicator	142
Voicemail	143
Using Voicemail	143
Additional Features	144
Star Codes	144
Display DTMF Digits	145
Configuring Display of DTMF Digits	145
Play Call Waiting Tone	146
Configuring Call Waiting Tone	146
Stuttered Dial Tone	147
Configuring Stuttered Dial Tone	147
XML Beep Support	148
Configuring XML Beep Support	148
Status Scroll Delay	149
Configuring Status Scroll Delay	149
Switch UI Focus to Ringing Line	150
Configuring “Switch Focus to Ringing Line” Using the Aastra Web UI	150
Call Hold Reminder During Active Calls	151
Configuring “Call Hold Reminder During Active Calls”	151
Call Hold Reminder (on single hold)	152
Configuring “Call Hold Reminder”	152
Call Waiting Tone Period	153
Configuring “Call Waiting Tone Period”	153
Preferred Line and Preferred Line Timeout	154
Configuring “Preferred Line” and “Preferred Line Timeout” Using the Aastra Web UI	155
Message Waiting Indicator	156
Configuring Message Waiting Indicator	156
Incoming Intercom Call Features	157
Incoming Intercom	157
Auto-Answer/Play Warning Tone	157
Microphone Mute	157
Allow Barge In	157
Configuring Incoming Intercom Settings	158
Using Redial Key for “Last Number Redial”	158
Group RTP Paging (receives RTP streams)	159
Configuring Group RTP Paging	159
Shared Call Appearance (SCA) Call Bridging	160
Available Features Enabled by Administrators	162
Outgoing Intercom Calls	162
Missed Call Summary Subscription	162
Customizable Callers List Key	162
Autodial (Hotline and Warmline)	163
Centralized Conferencing	163
Answer and Ignore Keys for XML Applications	164
Playing a WAV File On Your Phone	164
IP Phone UI Screen During WAV Streaming	164
Using the Keypad During Active XML Applications	164
Key Redirection	165
Conference, Transfer, Redial, Intercom Keys and Voicemail Option	165
Options Key	165
XML Applications and Off-Hook Interaction	165
XML Override for a Locked Phone	166
RTP Recording and Simultaneous Playing	166
“Hold” Feature Enhancement (for Broadsoft Servers)	166
Configurable Save and Delete Keys	166
Authentication Support for HTTP/HTTPS Download Methods Used with Broadsoft Client Management System (CMS)	167
IP Phone UI when Broadsoft CMS is Enabled	167
Diverting Calls from Your Phone	168
Display of Call Destination Information	169
Indication of Terminated Calls	169
Troubleshooting Solutions	171
Why is my display blank?	171
Why is my speakerphone not working?	171
Why can’t I get a dial tone?	171
Why doesn’t my phone ring?	171
Why is the light not coming on with a new Voice Mail Message?	171
Why is my handset not working?	171
How do I find the IP address of my phone?	171
Why does my phone display the “No Service” message?	171
How do I change my user password?	172
Why does my phone display \	172
How do I restart the IP phone?	173
How do I lock my phone?	173
Limited Warranty	175
Exclusions	175
Warranty Repair Services	175
After Warranty Service	175
Limited Warranty (Australia Only)	176
Repair Notice	176
Exclusions	176
Warranty Repair Services	177
After Warranty Service	177
Appendix A - Time Zone Codes	178
Time Zone Name/Time Zone Code Table	178
Index	182

Match case Limit results 1 per page

41-001376-00 Rev 01 – 06.2013

165

Troubleshooting Solutions

Why is my display blank?

Ensure that power is being provided to your phone. Make sure your phone is plugged into a power source.

Why is my speakerphone not working?

If you press the

key and the speaker light flashes and you do not hear dial tone through the speaker phone, the Set

Audio option in the phone’s Options list has been set up for headset use. Press

a second time and if the light goes

out, the phone has been set up to be used only with a headset or handset. If the light stays on steady and you hear dial

tone, the phone has been set up so that you can alternate between the speakerphone and the headset by pressing

See the section,

“Set Audio”

page 24

for instructions on how to change the Set Audio option.

Why can’t I get a dial tone?

Check for any loose connections and that the phone has been installed properly. For installation instructions, please refer

to the “

Installation and Setup

” section in the

Aastra 6730i Installation Guide

provided with your phone.

Why doesn’t my phone ring?

Check the ring volume on your phone. It may be turned down or turned off. To adjust the ringer volume setting, press the

volume key when the phone is on-hook and idle. For more information, refer to the “

Adjusting Volume section

” in the

Aastra 6730i Installation Guide

provided with your phone.

Why is the light not coming on with a new Voice Mail Message?

Your phone system or service provider must provide “Visual” Message Waiting service for this function to work. Check

with your System Administrator for more information.

Why is my handset not working?

Check to ensure that the handset cord is fully connected to both the phone and handset. See the section “

Connecting a

Handset or Headset

” in the

Aastra 6730i Installation Guide

for information. The 6730i uses the same port for either a hand-

set or a headset.

How do I find the IP address of my phone?

Instructions on where to find the IP address of your phone can be found in this guide in the section,

“Finding Your Phone’s

IP Address”

page 17

Why does my phone display the “No Service” message?

The phone displays the “

No Service

” message if the SIP settings have not been set up correctly.

Contact your System Administrator for more information.