Aastra 6755i 6755i User Guide, SP3, HF1

Aastra 6755i Manual

Aastra 6755i manual content summary:

  • Aastra 6755i | 6755i User Guide, SP3, HF1 - Page 1
    Aastra Model 6755i IP Phone User Guide Release 3.2.2 Service Pack 3 Hot Fix 1 41-001386-00 REV01 - 06.2013
  • Aastra 6755i | 6755i User Guide, SP3, HF1 - Page 2
    transferable, non-sublicenseable and non-exclusive, restricted use license to use Software in object form solely with the Equipment for which the Software was intended. This Product may integrate programs, licensed to Aastra (whether or not part of firmware), including all copies thereof, are
  • Aastra 6755i | 6755i User Guide, SP3, HF1 - Page 3
    Web UI 17 Phone Status 21 Phone Status via IP Phone UI 21 Finding Your Phone's IP Address 22 Phone Status via the Aastra Web UI 23 Customizing Your Phone 25 Ring Tones and Tone Sets 25 Contrast Level 28 Backlight 29 Live Dialpad 31 Set Audio 32 Time and Date 34 User Password 49 41
  • Aastra 6755i | 6755i User Guide, SP3, HF1 - Page 4
    Content Resetting a User Password 50 Restarting Your Phone 51 Phone Lock 51 Defining an Emergency Dial Plan 53 Line Keys, Programmable Keys, and Softkeys 54 Multiple Line and Call Appearances 54 Softkeys and Programmable Keys 55 State-Based Softkeys (Bottom Keys only 57 Line Key ...60
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    Calls 133 Managing Calls 134 Directory List 134 Callers List 144 Account Configuration (DND and Call Forwarding 149 Missed Calls Indicator 166 Voicemail 167 Additional Features 168 Star Codes 168 Display DTMF Digits 169 Play Call Waiting Tone 170 Stuttered Dial Tone 171 XML Beep Support
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    Call Summary Subscription 187 Customizable Callers List Key and Services Key 187 Autodial (Hotline and Warmline 188 Centralized Conferencing 188 Answer and Ignore Softkeys for XML Applications 189 XML Softkey for Special Characters in XML Applications 189 Playing a WAV File On Your Phone
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    Content Limited Warranty (Australia Only Warranty-2 Repair Notice Warranty-2 Exclusions Warranty-2 Warranty Repair Services Warranty-3 After Warranty Service Warranty-3 Appendix A - Time Zone Codes A-1 Index ...Index-1 41-001386-00 REV01 - 06.2013 vii
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    this phone. For information on more advanced settings and configurations, administrators should refer to the Aastra Models 9000i and 6700i Series SIP IP Phones Administrator Guide. Documentation • Aastra 6755i SIP IP Phone Installation Guide - Contains installation and set-up instructions, general
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    6755i phone, please refer to the Aastra 6755i Installation Guide for basic installation and physical setup information. For more advanced administration and configuration information, System Administrators should refer to the Aastra Models 9000i and 6700i Series SIP IP Phones Administrator Guide
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    Getting Started The 6755i must be set up and be configured prior to its first use. This section describes phone behavior and start up screens you may see when the phone is first plugged in, or when it is restarted. Plugging in and Starting the Phone The 6755i automatically begins the start up
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    The 6755i phone then checks settings and looks for new configuration and firmware updates for the phone from a server. If a new update is found, the phone displays the message "Updating Configuration". This may take a few moments while the phone downloads the latest updates. Updating configuration
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    Getting Started When the configuration update is complete, the phone displays the following screens and then displays the Idle screen. Network DSP SIP Done L1 John Smith Sat Jan 1 12:18am Idle Screen Network Connected/Network Disconnected If your phone is successful when connecting to the
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    For more information about connecting your phone, see the Aastra 6755i IP Phone Installation Guide, the section "Connecting to the Network and to Power". Check with your system or network Administrator for assistance. Note: If the phone displays "No Service" you can still use the phone but it is not
  • Aastra 6755i | 6755i User Guide, SP3, HF1 - Page 14
    the Services, Directory, Callers List, Intercom, Dial, Conference, and Transfer keys, see the following sections: • "Making Calls" on page 117. • "Handling Calls" on page 123. • "Managing Calls" on page 134. Idle Screen With Softkeys/Programmable Keys Configured If you or your Administrator have
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    Voicemail Icon L1 John Smith 1 Sat Jan 1 12:18am Idle Screen To access your voicemail messages, use the star codes for your system if a voicemail softkey has not been configured on your phone of the screen: • Dial • Conf (Conference) • Xfer (Transfer) These keys are static and cannot be changed
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    Getting Started For example, in the illustration below, the 6755i has several bottom softkeys configured on the idle screen. A "More" key displays for you After Pressing "More" Note: The bottom set of 6 softkeys map to the current state-based configurable softkeys. 9 41-001386-00 REV01 - 06.2013
  • Aastra 6755i | 6755i User Guide, SP3, HF1 - Page 17
    IP Phone Keys Key Panel The following sections describe the various 6755i phone key functions on both the symbol and text hardware platforms, and how they help you make and manage your calls and caller information. Images of the symbol keys and the symbol hardware platform are used throughout
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    Line 1 Speaker/ Headset Mute Line/Call Appearance Key - Connects you to a line or call. The Aastra 6755i IP L4 phone supports up to 4 line keys. L3 L2 L1 Handsfree Key - Activates Handsfree for making and receiving calls without lifting the handset. When the audio mode option is set, this key
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    are programmable and can be assigned to perform specific functions. The following are the default functions for the programmable keys on the 6755i IP phone: 1 SERVICES Accesses enhanced features and services such as ML applications and voicemail, provided by third parties. 2 DIRECTORY Accesses the
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    Contact your System Administrator for more information about available functions using these keys. These keypad keys can be used for any of the following on the phone: • Dial a phone number to make a call (see "Dialing a Number" on page 117.) • Enter digits or letters in the IP Phone user interface
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    Zone Time Server 1 Time Server 2 Time Server 3 Set Time Set Date 7. Language Screen Language Input Language Phone Status 1. IP&MAC Addresses 2. LAN Port 3. PC Port 4. Firmware Info 5. Error Messages 6. Copyright User Password Administrator Menu (Password Protected) 41-001386-00 REV01 - 06.2013 14
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    for Call Forward are dependant on the Call Forward Mode set on the phone. Default is "Account" mode. Preferences 1. Tones Ring Tone Tone Set 2. Display Contrast Level Backlight 3. Set Audio Audio Mode Headset Mic Vol DHSG Phone Status 1. IP&MAC Addresses 2. LAN Port 3. PC Port 4. Firmware Info
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    the button, the 3 button, or the button at any time to exit without saving changes. References For more information about customizing your phone using the available options from the IP Phone UI, see the section "Customizing Your Phone" on page 25. For more information about Administrator options
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    UI Aastra Web UI 1. Open your web browser, enter the phone's IP address or host name into the address field and press . The following logon screen displays. 2. At the prompt, enter your username and password and click OK. Note: For a user, the default username is "user" and the password field
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    The Status window displays for the IP phone you are accessing. Methods for Customizing Your Phone 3. You can logout of the Aastra Web UI at any time by clicking Log Off. 41-001386-00 REV01 - 06.2013 18
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    phone, and reset the user password. Softkeys and XML - Allows you to configure up to 6 bottom softkeys with functions identified in the list below. Programmable Keys - Allows you to configure up to 6 top programmable keys. By default, Keys 1 through 4 are programmed as Services, Directory, Callers
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    Intercom Call Settings • Group Paging RTP Settings • Ring Tones (global and per-line basis) • Time and Date Settings • Language Settings Account Configuration - Allows you to configure "do not disturb" (DND) and "call forwarding" (CFWD) by account. You can have multiple accounts on the 6755i. 41
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    of your phone using the IP Phone UI or the Aastra Web UI. Phone Status via IP Phone UI The "Phone Status" option on the IP phone displays the status of your phone to the LCD display. This option allows you to view your phone's: • Network status including your phone's IP and MAC address • Local Area
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    Call Forward 2. Preferences 3. Phone Status 4. Password - Select Done - 3. Scroll to IP&MAC Addresses and press Select. Phone Status 1. IP&MAC Addresses 2. LAN Port 3. PC Port 4. Firmware Info 5. Error Messages 6. Copyright - Select Done - The IP address of your 6755i IP phone displays in the "IP
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    the phone status via the Aastra Web UI. Aastra Web UI 1. Open your web browser, enter the phone's IP address or host name into the address field and press . 2. In the Username/Password window, enter your username and password and click OK. Note: For a user, the default username is "user" and
  • Aastra 6755i | 6755i User Guide, SP3, HF1 - Page 31
    Status SIP Account Status The IP Phones show the SIP registration status on the IP Phone's Status screen in the Aastra Web UI. The following table describes the status conditions that can display for the account. Status Condition Registered Description Displays this status on accounts that
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    either the IP Phone UI, the Aastra Web UI, or both, and provide procedures applicable to the option. Ring Tones and Tone Sets You can configure ring tones and ring tone sets on the IP phone. Ring Tones There are several distinct ring tones a user can select from to set on the IP phones. You can
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    tone set, the country-specific tone is heard on the phone for the following: • dial tone • secondary dial tone • ring tone • busy tone • congestion tones • call waiting tone • ring cadence pattern You configure global ring tones and tone sets using the Aastra Web UI and the IP Phone UI. Configuring
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    , UK, and US. Default is US. 9. Press Done. The ring tone and tone set you select is immediately applied to the IP phone. Aastra Web UI 1. Click on Basic Settings->Preferences->Ring Tones. For global configuration: 2. In the "Ring Tones" section, select a country from the "Tone Set" field. Valid
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    level using the IP Phone UI only. Setting Contrast Level IP Phone UI 1. Press on the phone to enter the Options List. 2. Select Preferences. 3. Select Display. 4. Select Contrast Level. Display 1. Contrast Level 2. Backlight - Select Done 5. Use the 3 and 4 navigation buttons to increase
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    Level 2. Backlight - Select Done - 5. Use the 5 and 2 navigation buttons to select the Backlight status for your phone. Default is "Auto". Available options are: • Off • Auto (Default) 6. If you selected "Off", press Done to save your setting. Backlight Off Auto Cancel Done - 29 41-001386-00
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    1 to 120 seconds (2 minutes). Default is 10 seconds. When this period of time is reached, the phone turns OFF the backlight. Use the "Backspace" and/or "Clear" softkeys to delete entries if required. Backlight On Time 10 - Backspace 9. Press Enter to save your setting. Cancel Enter - 41-001386-00
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    or pressing the initiates a call to that number. *Availability of feature dependant on your phone system or service provider. You can enable/disable the live dialpad using the IP Phone UI only. Enabling/Disabling Live Dialpad IP Phone UI 1. Press on the phone to enter the Options List
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    for your IP phone. It also allows you to set the volume level of the headset microphone and enable/disable DHSG. You can set Audio on your IP phone using the IP Phone UI only. Audio Mode The 6755i allows you to use a handset, a headset, or handsfree mode to handle incoming and outgoing calls. The
  • Aastra 6755i | 6755i User Guide, SP3, HF1 - Page 40
    you want to use on your phone. Default is Speaker. Valid values are: • Speaker (Default) • Headset • Speaker/Headset • Headset/Speaker Audio Mode Speaker Headset Speaker/Headset Headset/Speaker 6. Press Done to save your setting. 7. Select Headset Mic Volume. Cancel Done - Set Audio 1. Audio Mode
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    . Set Audio 1. Audio Mode 2. Headset Mic Volume 3. DHSG - Select Done - 11.Select the DHSG is OFF or DHSG is ON option. Default is DHSG is OFF. DHSG DHSG is OFF DHSG is ON Customizing Your Phone 12.Press Done to save your selection. Cancel Done - Time and Date On the IP phones, you can configure
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    3 8. Set Time 9. Set Date - Select Done - 5. Using the keys on the keypad, enter a time to set on the IP phone. Use the setting. 7. Select Time Format. 8. Using the navigation keys, set the Time Format to either a 12 hour format or a 24 hour format. Valid values are 12 Hour and 24 Hour. Default
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    and date format you configure display on the phone's idle screen. 1. Select Preferences. 2. Select Time and Date. 3. Select Set Date. Time and Date 7. Time Server 3 8. Set Time 9. Set Date - Select Done - 4. Using the keys on the keypad, enter a date to set on the IP phone. Use the "Backspace"
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    Customizing Your Phone 7. Select a date format from the list of options. Default is WWW MMM DD. Valid values are: • WWW MMM DD (default) • DD-MMM-YY • YYYY-MM-DD • DD/MM/YYYY • DD/MM/YY • DD-MM-YY • MM/DD/YY • MMM DD • DD MMM YYYY • WWW DD
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    your area. The default Time Zone is US-Eastern. Done - Time Zone US-Aleutain US-Central US-Eastern US-Hawaii Cancel Done - Note: For a list of the Time Zones values available on the IP Phone, see "Appendix A - Time Zone Codes." 5. Press Done to save the Time Zone setting. Daylight Savings Time
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    (Default) Daylight Savings Off 30 min summertime 1h summertime Automatic Cancel Done - 5. Press Done to save the Daylight Savings value you selected. Set Time Servers With a valid time server enabled your IP phone will synchronize the time displayed with the specified configuration server
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    and date format you configure display on the phone's idle screen. 4. In the "NTP Time Servers" field, enable by checking the checkbox or disable by unchecking the box (default is enabled). 5. In the "Time Server 1", "Time Server 2", and "Time Server 3" fields, enter IP addresses or qualified domain
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    . You can have the IP Phone UI and the Aastra Web UI display in a specific language as required. When you set the language to use, all of the display screens (menus, services, options, configuration parameters, etc.) display in that language. The IP phones support the following languages: • English
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    languages are dependant on the language packs currently loaded to the IP phone by your System Administrator. English is the default language and cannot be changed or removed. 3. Click Save Settings. The change is dynamic. The Aastra Web UI displays all screens in the language you selected. 41
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    Input feature using the Aastra Web UI or the IP Phone UI. You can then use text and characters in a specific language when performing inputs on the phone. The following tables identify the language characters that you can use to enter text and characters on the 6755i. Keypad Input Alphabet Tables
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    jkl5 mno6ö pqrs7ß tuv8ü wxyz9 * #/\@ Lowercase Characters 0 1.:;=_,-'&() abc2àcç def3éèë ghi4 jkl5 mno6óò pqrs7 tuv8ù wxyz9 * #/\@ 41-001386-00 REV01 - 06.2013 Customizing Your Phone 44
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    Customizing Your Phone Portuguese Key Uppercase Characters 0 0 1 1.:;=_,-'&() 2 ABC2ÁÀÂÃÇ 3 DEF3ÉÊ 4 GHI4Í 5 JKL5 6 MNO6ÓÔÕ 7 PQRS7 8 TUV8ÚÜ 9 WXYZ9 * * # #/\@ Russian Key Uppercase Characters 0 0 1 1.:;=_,-'&() 2 АБВГ2ABC 3 ДЕЁЖЭ3DEF 4 ИЙКЛ4GHI 5
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    Using the IP Phone UI You can configure the language you use for inputting on the phone by setting the Input Language option. The default input language setting is English. You can change this setting using the IP Phone UI or the Aastra Web UI. For Example: Preferences 1. Tones 2. Display 3. Speed
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    Setting this field allows you to specify the language to use when entering text and characters in the Aastra Web UI and IP Phone UI. Valid values are: • English (default configuration enabled by your System Administrator. 3. Click Save Settings. The change is dynamic. The Aastra Web UI and IP Phone
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    Set The 6755i includes support for ISO 8859-2 (Latin2) of multi-national languages when displaying and inputting in the IP Phone UI and the Aastra Web UI. UTF-8 is also compatible with XML encoding on the IP Phones. The following table illustrates the Latin 2 character set used on the 6755i IP Phone
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    the Aastra Web UI. use that new password when changing the user password via the IP Phone UI. Note: Valid values when creating or changing a password are 0 to 4294967295 (integers only; symbols and alpha characters are not allowed). Default password is an empty string "" (field is blank). Setting
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    new user password again. 5. Click Save Settings. Resetting a User Password If you forget your password, you can reset it and enter a new password. The reset user password feature resets the password to the factory default which is blank (no password). You can reset a user password using the Aastra
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    page 110.) In the Aastra Web UI, the Operation->Phone Lock path also allows you to perform the following: • Reset a user password. Clicking on the "Reset" button in the "Reset User Password" field displays a screen that allows you to enter and save a new user password. • Set an emergency dial plan
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    the Options List. 2. At the prompt, "To unlock the phone", enter your user password and press Enter. The phone unlocks. Aastra Web UI 1. Click on Operation->Phone Lock. Lock the Phone 2. In the "Lock the Phone?" field, click Lock. The phone locks dynamically and displays the following message
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    pad when required and the phone automatically dials to those emergency services. Note: Contact your local phone service provider for available emergency numbers in your area. The following table describes the default emergency numbers on the IP phones. Emergency Number Description 911 A United
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    located at the top of the phone. Programmable Keys Softkeys Multiple Line/ Call Appearance Keys Multiple Line and Call Appearances The 6755i has 4 hard line/call appearance buttons each with a corresponding status light. These line/call appearance buttons and lights can represent physical lines
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    . (The 6755i IP Phone allows up to 3 expansion modules on each phone). For more information about expansion modules, see "Model M670i and M675i Expansion Modules" on page 196. You can use the Aastra Web UI only, to configure key functions. The following table lists the functions you can set on the
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    Indicates the key is configured to be used for intercom calls. Indicates the key is set to access Services, such as, Directory List, Callers List, Voicemail, or any other XML applications set up by your System Administrator. Phone Lock Indicates the key is configured as a phone lock key, allowing
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    call is on hold). The phone is ringing. The user is dialing a number, or the far-end is ringing. The current line is busy because the line is in use or the line is set as "Do Not Disturb". The following table identifies the applicable default states for each softkey type on the IP phone. Softkey
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    the box for that state. Key Display Behavior On the 6755i IP Phone, you can configure up to 20 functions on the softkeys. If you have no softkeys configured on the IP Phone, and you assign softkey functions to higher number keys in the Aastra Web UI, the key functions automatically appear in the
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    Line Keys, Programmable Keys, and Softkeys The following illustrations show the configuration of Key 12 and how that key displays on the phone: Key 12 displays in softkey position 1 on the phone L1 John Smith Sat Jan 1 12:18am - LAB 59 41-001386-00 REV01 - 06.2013
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    green light. Depending on how the phone has been configured, the maximum number of total line/call appearances that can be configured is 9 (4 line/call appearance hard keys plus 5 softkeys or programmable keys). If all line/call appearances have been set up between two different numbers, a total
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    a line. Configuring a Line Key You can set a key as an additional line on the 6755i. The key acts as a line that behaves the same as a hard line key. For more information about the behavior of line keys, see "Multiple Line and Call Appearances" on page 54. You use the Aastra Web UI to set a key as
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    pressing a key configured for speed dialing. You can program the keys on the 6755i to speed dial outside numbers, dial directly to another person's line or extension, or set up to quickly access features such as Caller ID (*69), Voicemail. The speed dial function can be set using the IP Phone UI or
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    initiates a speed dial feature. Note: When creating a speed dial key from the IP Phone UI, you must select a softkey, keypad key, or expansion module key that has no preassigned function (key must be set to None). 1. Press an unconfigured programmable key, softkey, keypad key, or expansion module
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    speed dial configuration from the phone, you can press the Remove key. Creating a Speed Dial Using the Speed Dial Edit Option You can use the IP Phone UI at key for editing, the phone restores all key LEDs to their previous state. Note: If you select a key that is currently set as a speed dial key
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    - - 123 Cancel - This is the line that the phone opens to dial the number after you press the speed dial key. By default, the phone uses Line 1 for the speed dial key. If you want or remove a speed dial configuration from the phone, you can press the Remove key. 65 41-001386-00 REV01 - 06.2013
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    Softkeys, Programmable Keys, or Expansion Module Keys Aastra Web UI Use the following procedure to set a key to function as a speed dial select Speed Dial to apply to the key. 10. In the "Value" field, enter the phone number, extension, or speed dial prefix to apply to this key. If you enter a speed
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    9. 5. Click Save Settings. Editing Speed Dial Keys On the 6755i, you can edit a speed dial key using any of the following methods: • Using the Aastra Web UI at the path: - Operation->Softkeys and XML - Operation->Programmable Keys - Operation->Expansion Module Keys • Using the IP Phone UI at the
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    illustration shows the path in the 6755i IP Phone UI for editing a speed dial key. Preferences 1. Tones 2. Display 3. Speed Dial Edit 4. Live Dialpad 5. Set Audio 6. Time and Date 7. Language Select Done Speed Dial Edit Option Speed Dial Edit: Press SD button Press the Speed Dial Key (LED
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    Aastra Web UI 1. Click on Operation->Softkeys and XML. or Click on Operation->Programmable Keys. or Click on Operation->Expansion Module . 2. Select the key configured for speed dial. 3. In the "Value" field, edit the phone are 1 through 9. 5. Click Save Settings. Note: You can delete a speed dial
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    the Aastra Web UI only. If DND is ON, callers calling into the phone hear a busy signal or a message, depending on how your System Administrator set up the configuration server. The second line on the screen of the IP phone shows when DND is set. If the phone shares a line with other phones, only
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    Line Keys, Programmable Keys, and Softkeys Configuring a DND Key Aastra Web UI Use the following procedure to set a key to function as "Do Not Disturb". The procedure shows the softkey screens as an example. 1. Click on Operation->Softkeys and XML. or Click on
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    . When the monitored user is on an active call, a small telephone icon is shown with the handset off-hook. Note: You can also use a BLF configured key to dial out. Contact your System Administrator for more information Configuring a BLF Key Aastra Web UI Use the following procedure to set a key to
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    Settings. BLF/List Key (For use with the BroadSoft Broadworks Rel 13 or higher platform only). The BLF/List feature on the IP phones is specifically designed to support the BroadSoft Broadworks Rel 13 Busy Lamp Field feature. This feature allows the IP phone to subscribe to a list of monitored users
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    Line Keys, Programmable Keys, and Softkeys Configuring a BLF/List Key The BLF List function can be configured on the 6755i using the Aastra Web UI only. If you set a key to use BLF/List, you must also enter a BLF List URI at Operation->Softkeys and XML->Services. The BLF List URI is the name of the
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    9 Note: The "Value" field is not required. The BroadWorks BLF/List name is configured in the "BLF List URI" field instead. 12. In the "BLF List URI" your particular user. For example, sip:[email protected]. Note: Contact your System Administrator for the BLF List URI. 13. Click Save Settings. 75 41
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    /unavailable: shows the current status of the IP phone. Specifies if the IP phone user is available/unavailable to receive a call from the queue. Note: Your System Administrator must provide you with your User ID and Password to access the applicable phone queue. After creating an ACD key, you
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    you to login to a phone queue in order to receive distributed calls on your IP phone. To login to a phone queue, you must pre-configure an ACD softkey, programmable key,. or expansion module key on your IP Phone as described in the previous procedure. Your Administrator sets up the queue that you
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    from your IP phone. IP Phone UI 1. Check with your Administrator to verify the queue linked to your ACD Key. 2. Press the ACD Key on your IP phone. The LCD displays the label of the ACD queue you are accessing. Services Dir Callers Icom L1 Mon Jan 2 10:37am o Support The "User ID" and "Password
  • Aastra 6755i | 6755i User Guide, SP3, HF1 - Page 86
    the Available softkey. The following screen displays. Services Dir Callers Icom ACD: Support Unavailable Log Out If your IP phone status is set to "Available" then the server begins to distribute phone calls from this queue to your IP phone. You must manually change the state to "Available" in
  • Aastra 6755i | 6755i User Guide, SP3, HF1 - Page 87
    /GCP feature availability is dependant on your call manager. Contact your System Administrator for more infor- mation. Configuring Directed Call Pickup (DCP) Key Aastra Web UI Use the following procedure to configure Directed Call Pickup on the 6755i IP Phone. The procedure shows the softkey screens
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    for which to apply the Directed Call Pickup configuration. Valid values are: • global • 1 through 9 15. Click Save Settings. Configuring Group Call Pickup (GCP) Key Aastra Web UI Use the following procedure to configure Group Call Pickup on the 6755i IP Phone. The procedure shows the softkey screens
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    . 13. (M675i) In the "Label" field, enter a label to apply to this Group Call Pickup key. 14. In the "Line" field, select the line for which to apply the Directed Call Pickup configuration. Valid values are: • global • 1 through 9 15. Click Save Settings. 41-001386-00 REV01 - 06.2013 82
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    Line Keys, Programmable Keys, and Softkeys Using Directed Call Pickup/Group Call Pickup Use the following procedure for the DCP/GCP feature on your phone. IP Phone UI Note: Before using the DCP/GCP feature on your phone, you must first configure the DCP or GCP Key. You must identify the extension
  • Aastra 6755i | 6755i User Guide, SP3, HF1 - Page 91
    custom call scripts. You can configure XML using the Aastra Web UI only. Note: The XML services must be set up by your System Administrator before you can use the key. Contact your System Administrator for more information. On the 6755i IP phone, you can access the XML applications from the IP Phone
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    Configuring XML Services Aastra Administrator for the appropriate value(s) to enter in the "XML Application URI" field. 7. In the "XML Application Title" field, enter the title of the service. This title appears in the Services Menu after pressing the Services key. If multiple XML applications
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    , enter the title of the service. This title appears in the Services Menu after pressing the Services key. If multiple XML applications are specified in the XML Application URI field, a list of applications displays after pressing the Services key. 17. Click Save Settings. 41-001386-00 REV01 - 06
  • Aastra 6755i | 6755i User Guide, SP3, HF1 - Page 94
    and Softkeys Configuring an XML Key Aastra Web UI Use the following procedure to configure an XML key on the 6755i IP Phone. The Value" field, enter a URI(s) to apply to this key. Note: Contact your System Administrator for the appropriate value(s) to enter in the "Value" field. 6. In the state
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    Note: Contact your System Administrator for the appropriate value service. This title appears on the phone's LCD after pressing the XML key. If multiple XML applications are specified in the XML Application URI field, a list of applications displays after pressing the XML key. 20. Click Save Settings
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    been saved to your IP phone, and either the Services Menu or a key have been configured to access the XML applications, the customized service is ready for you to use. IP Phone UI From the Services Menu Use the following procedure to access XML applications from the Services Menu. Use the following
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    this by setting the key to "flash". The IP phone generates flash events only when a call is connected and there is an active RTP stream (for example, when the call is not on hold). Configuring a Flash Key Aastra Web UI Use the following procedure to configure a Flash key on the 6755i IP Phone. The
  • Aastra 6755i | 6755i User Guide, SP3, HF1 - Page 98
    field, enter a label to display on the IP phone for this key. 13. In the "Value" field, enter the appropriate value for accessing specific services from the server. Note: For values to enter in this field, contact your System Administrator. 14. Click Save Settings. 91 41-001386-00 REV01 - 06.2013
  • Aastra 6755i | 6755i User Guide, SP3, HF1 - Page 99
    is parked, you can press the "Pickup" key, followed by the applicable value to pickup the call. Administrators can configure the park and pickup keys for any line using the configuration files or the Aastra Web UI. Users can make changes to customize the label of the park/pick up keys using the Web
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    value for accessing specific services from the server. Note: The" Value" and "Line" fields are configured by the Administrator. 28. Click Save Settings. 29. Click on Reset, then click Restart to restart the IP phone and apply the changes. Using the Park Call/Pickup Parked Call Feature Use the
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    and press the "Park" key again to retry step 2. Pickup a Parked Call 1. Pick up the handset on the phone. 2. Enter the extension number where the call was parked. 3. Press the "Pickup" key. If the call pick up is successful, you are connected with the parked call. 41-001386-00 REV01 - 06.2013 94
  • Aastra 6755i | 6755i User Guide, SP3, HF1 - Page 102
    detects an "lcr" request, it translates this request and routes the call to the last caller. Configuring a Last Call Return Key Aastra Web UI Use the following procedure to configure a Last Call Return key on the 6755i IP Phone. The procedure shows the softkey screen as an example. 1. Click on
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    display are dependant on the Call Forward mode (Account (default), Phone, or Custom) configured for the phone. For more information about call forwarding and call forwarding modes, see "Call Forward Account-Based Configuration" on page 153. Configuring a Call Forward Key Aastra Web UI 1. Click on
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    Xfer key's functionality together allowing the user to transfer calls or use BLF with one key. transferring a call to an extension fails, a message "Transfer Failed" displays on the phone, and you can reconnect the call (get the call back) by pressing the line key again. • BLF/Xfer and Call Forward
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    Configuring a BLF/Xfer Key Aastra Web UI 1. Click on Operation->Softkeys and XML. or "Type" field, select BLF/Xfer. 9. In the "Value" field, enter the monitored extension or the extension to transfer calls to (for example, "35"). 10. In the "Line" field, select the line for which you want to use
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    together allowing the user to transfer calls or use transfers the call to the predefined target. If transferring a call fails, a message "Transfer Failed" displays, and you can reconnect the call (get the call back) by pressing the line key again. • Speeddial/Xfer and Call Forward When the phone
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    Configuring a Speeddial/Xfer Key Aastra Web UI 1. Click on Operation->Softkeys and XML. or for the Speeddial/Xfer key. 5. In the "Value" field, enter the speed dial extension or the extension to transfer calls to (for example, "5551212"). 6. In the "Line" field, select the line for which you want to
  • Aastra 6755i | 6755i User Guide, SP3, HF1 - Page 108
    9 17. Click Save Settings. Speeddial/Conf The 6755i allows you to configure a softkey or programmable key or expansion module key to be used as a speed dial conference key (Speeddial/Conf key) while remaining in the current call. This key allows a user on a call to conference another party at a pre
  • Aastra 6755i | 6755i User Guide, SP3, HF1 - Page 109
    dial extension or the extension to add to the conference (for example, "5551212"). 6. In the "Line speed dial extension or the extension to add to the conference (for example, "5551212"). 11. In the "Line" extension or the extension to add to the conference (for example, "5551212"). 16. In the "Line
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    you can also configure the Caller List and Directory List on separate keys. The XML customized services are created and provided by your System Administrator through the diverse web based language of XML. Availability of these services depends on your phone system or service provider. Reference For
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    Configuring a Services Key Aastra Web UI Use the following procedure to configure a Services key on the 6755i IP Phone. The procedure shows the programmable key screen as an example. Note: By default, the Services 6". 7. In the "Type" field, select Services. Expansion Module Keys 8. Select from "Key
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    Programmable Keys, and Softkeys Directory Key By default, the 6755i has a Directory key configured on key 2 of the top set of keys. However, using the Aastra Web UI, you can assign the Directory key to any key on the top or bottom keys on the phone. Directory Key The "Directory List" feature allows
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    Configuring a Directory Key Aastra Web UI Use the following procedure to configure a Directory key on the 6755i IP Phone. The procedure shows the programmable key screen as an example. Note: By default , enter a label to apply to this key. 11. Click Save Settings. 41-001386-00 REV01 - 06.2013 106
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    Callers List Key By default, the 6755i has a Callers List key configured on key 3 of the top set of keys. However, using the Aastra Web UI, you can assign the Callers List key to any key on the top or bottom keys on the phone. Callers List Key The Callers list is a stored log of your incoming calls
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    Line Keys, Programmable Keys, and Softkeys Configuring a Callers List Key Aastra Web UI Use the following procedure to configure a Callers List key on the 6755i IP Phone. The procedure shows the programmable key screen as an example. Note: By default, the Callers List key is Key 3 on the
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    call. Reference For more information about the Intercom key, see "Using Intercom" on page 119. Configuring an Intercom Key Aastra Web UI Use the following procedure to configure a Callers List key on the 6755i IP Phone. The procedure shows the programmable key screen as an example. Note: By default
  • Aastra 6755i | 6755i User Guide, SP3, HF1 - Page 117
    . 11. Click Save Settings. Phone Lock Key You can configure a key on the IP Phone to use as a lock/unlock key. You assign the function of the key as "Phone Lock". Configuring a Phone Lock Key Aastra Web UI Use the following procedure to configure a Phone Lock key on the 6755i IP Phone. The procedure
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    the list of options. 8. Click Save Settings. Note: You can lock/unlock the phone using the new key you just configured, using the Aastra Web UI at the path Operation>PhoneLock, or using the "Phone Lock" option on the IP Phone UI at the path Options->Phone Lock. For more information about using the
  • Aastra 6755i | 6755i User Guide, SP3, HF1 - Page 119
    ->Group Paging RTP Settings. For more information about setting this parameter, see "Group RTP Paging (receives RTP streams)" on page 183. Programmable Keys 7. Select from "Key 1" through "Key 6". 8. In the "Type" field, select Paging. 9. In the "Value" field, enter a multicast IP address and a port
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    on the "Allow Barge-In" parameter setting and the "Idling/On Call" state. 1. On the IP Phone, press the softkey, programmable key, or expansion module key you configured for Paging (labelled as "Group 1" in the following illustration). Services Dir Callers Icom Tues Jan1 10:00am Group 1 LAB
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    can set a softkey, programmable key, or expansion module key to force a blank entry on the IP phone display for a specific key. You do this by setting the on page 58. Configuring a None Key Aastra Web UI Use the following procedure to configure a None key on the 6755i IP Phone. The procedure shows
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    a blank entry on the IP phone display for a specific key. You do this by setting the softkey to "empty". The keys are added in order (from key 1 to key 20) after any hard-coded keys have been added. If a particular key is not defined, it is ignored. Configuring an Empty Key Aastra Web UI Use the
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    Keys, and Softkeys Deleting a Key Aastra Web UI Use the following procedure to delete a key on the 6755i IP Phone. The procedure shows the softkey to delete from the phone. 3. In the "Type" field, select None. 4. Click Save Settings. The key function is deleted from the IP phone memory. 41-001386-
  • Aastra 6755i | 6755i User Guide, SP3, HF1 - Page 124
    /Headset audio mode. For more information about setting the audio mode on your phone, see "Audio Mode" on page 32. IP Phone UI • To dial using handsfree, first press and enter a number at the dial tone. • To answer a call on your phone using handsfree, press or the line/call appearance button
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    save changes, press Cancel to return to the previous screen. Note: By default, the volume for the headset microphone is set to medium. To Make and Receive Calls Using a Headset IP Phone UI 1. Ensure that you have selected a headset audio mode by accessing the Options list (under option Preferences
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    handset back on-hook or by pressing or the line/call appearance button for the active call. When you hang up, the remote phone also hangs up. You can set specific incoming Intercom call features on the 6755i IP phone using the Aastra Web UI. The following table describes these features. Incoming
  • Aastra 6755i | 6755i User Guide, SP3, HF1 - Page 127
    Note: Your System Administrator can set your Redial key to speed dial a specific number. Contact your System Administrator for more information. Accessing the Redial List IP Phone UI 1. If you are off-hook and press , the telephone automatically dials the last number you called. 2. If you are
  • Aastra 6755i | 6755i User Guide, SP3, HF1 - Page 128
    cannot be heard on an active call or on a conference. For muted calls, the handsfree LED flashes and the Mute key LED is ON. IP Phone UI You can use the Mute key to mute the handset, headset, or speakerphone. The speaker light flashes slowly and you can hear the caller, but they cannot hear you
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    March Answering an Incoming Call IP Phone UI To answer the call • For handsfree operation, press or the line/call appearance button for the incoming call. • Press for handsfree or headset operation. • Lift the handset for handset operation. Note: The audio mode setting you have selected in
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    or hard keys on the phone to place a call on hold, transfer a call, or conference. Placing a Call on Hold You can place an active call on hold by pressing the Hold retrieve the call. IP Phone UI key. When you place a call on hold, only your phone can To place a call on hold 1. Connect to the
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    call. Administrators can configure a live dial mode. In live dial mode, when the user is completing a conference call or transfer, they will hear a dial tone before dialing begins. In addition, the phone will either match the number to the dial plan or wait for the set digit timeout. In the default
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    handset. To cancel the transfer after dialing has been completed and the ringback tone is heard, you can select Cancel. Note: Users are not able to edit the destination number as the phone will either match the inputted number to a dial plan or wait for the set digit timeout. 4. Complete either
  • Aastra 6755i | 6755i User Guide, SP3, HF1 - Page 133
    Calls Transferring Two Existing Calls The 6755i allows you to perform a transfer of a call when there are currently two active calls on the phone. For example, on your phone, there are two active calls - Call A and Call B. Call B is on hold. You can perform the following to transfer Call A to Call
  • Aastra 6755i | 6755i User Guide, SP3, HF1 - Page 134
    Local Conferencing The 6755i phone supports up to 3 parties (including yourself ) in a conference call. This is called Local Conferencing and is the default method of conferencing on the 6755i. Note: Your System Administrator can set your Conference key to speed dial a specific number. Contact your
  • Aastra 6755i | 6755i User Guide, SP3, HF1 - Page 135
    call. Administrators can configure a live dial mode. In live dial mode, when the user is completing a conference call or transfer, they will hear a dial tone before dialing begins. In addition, the phone will either match the number to the dial plan or wait for the set digit timeout. In the default
  • Aastra 6755i | 6755i User Guide, SP3, HF1 - Page 136
    conference. 4. Press the Conf key. You should hear a dial tone before dialing begins. L1 John Doe 1. 4161234567 2. 4299 Dial Cancel More 5. Enter the phone number of Party 3. Note: Users active call (for example, Line 2). 5. Press the Conf key. The two active calls link into a conference call on
  • Aastra 6755i | 6755i User Guide, SP3, HF1 - Page 137
    Centralized Conferencing, then the 6755i uses Local Conferencing by default. Your Administrator can configure Centralized Conferencing globally on all lines or on specific lines. Although, for the global setting to work, you must configure the lines with the applicable phone number. Reference For
  • Aastra 6755i | 6755i User Guide, SP3, HF1 - Page 138
    Handling Calls Setting Up a Conference and Adding Multiple Parties (for Sylantro and Broadsoft Servers) Note: You can have an unlimited number of parties in a conference (dependent on the limitations of the server. 1. When you begin a conference, you are the first party in the conference (Party 1).
  • Aastra 6755i | 6755i User Guide, SP3, HF1 - Page 139
    the active conference. Ending a Conference and Transferring Remaining Parties The 6755i allows a Host to drop from a 3-way conference and let the other two parties remain connected by pressing a Transfer key. Note: The Caller ID of the dropped Host still displays on the remaining parties' phones. If
  • Aastra 6755i | 6755i User Guide, SP3, HF1 - Page 140
    Handling Calls Ending Calls IP Phone UI To end a call, you first need to connect or reconnect to the call if not already connected (for example, if your caller is on hold). Press or the line/call appearance button of the active call to end the call. If connected through the handset, you can
  • Aastra 6755i | 6755i User Guide, SP3, HF1 - Page 141
    include: • Directory List • Callers List • Call Forwarding • Missed Calls Indicator • Voicemail Directory List The Directory List is your personal phone book, conveniently stored within your phone. You can enter up to 200 entries into the 6755i Directory by adding them manually, or by saving the
  • Aastra 6755i | 6755i User Guide, SP3, HF1 - Page 142
    Managing Calls that corresponds to a name in the Directory to find specific line items. The phone displays the first name with this letter. Note: The is first accessed. Managing the Directory List From the Directory List in the IP Phone UI, you can perform the following: • "Adding New Entries to
  • Aastra 6755i | 6755i User Guide, SP3, HF1 - Page 143
    Managing Calls Directory List Limitations Maximum length of a URI Maximum number directory entries in the NVRAM 45 characters 200 entries The following examples illustrate the IP Phone UI screens you can use to add entries in the Directory List. Enter Name: | Number Line: 1 Save Backspace ABC
  • Aastra 6755i | 6755i User Guide, SP3, HF1 - Page 144
    Managing Calls On the editing of the current Directory entry. Scrolling Multiple Screens Per Entry IP Phone UI If there are multiple numbers for an entry, the 3 and entries for the name. The 3 and 4 indicates you can scroll forward or backward between screens. The 3 indicates this is the last number
  • Aastra 6755i | 6755i User Guide, SP3, HF1 - Page 145
    Managing Calls 001 905-760-9999 Line: 1 | Dial Arrange Add Number Delete Change List Delete Change List Arranging Multiple Screens You can use the Arrange softkey to move the number/label/line forward or backward between screens for the specified name. If there is a label assigned to the entry,
  • Aastra 6755i | 6755i User Guide, SP3, HF1 - Page 146
    Managing Calls 001 Cell 783-444-5555 Line: 1 | Dial Arrange Add Number Delete Change List ways: • Delete a single name or number and all associated numbers and labels. • Delete specific numbers and labels from a single entry • Delete all entries in the Directory List 139 41-001386-00 REV01
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    Managing Calls You use the Delete softkey to delete a single or multiple numbers, names, or labels for an individual entry. IP Phone UI To delete a the Directory List. 4. Press Cancel to cancel the delete function. To delete specific numbers, names or labels for an entry: 1. Scroll to a name or
  • Aastra 6755i | 6755i User Guide, SP3, HF1 - Page 148
    Managing Calls Saving Entries to the Directory List You can save entries (names and numbers) from other sources to your Directory using the following methods: • Save from the Caller List • Save from the Redial List Saving from the Callers List IP Phone UI You can save a name, number, and/or label
  • Aastra 6755i | 6755i User Guide, SP3, HF1 - Page 149
    of a Directory List in a spreadsheet application. The file displays the name, phone number, and line number for each Directory entry. Note: Your System Administrator can populate your IP phone Directory List with server directory files. Contact your System Administrator for more details. 41-001386
  • Aastra 6755i | 6755i User Guide, SP3, HF1 - Page 150
    The directorylist.csv file downloads to your computer. 5. Use a spreadsheet application to open and view the Directory List. Accessing the Directory List Use the following procedures to access the Directory List. IP Phone UI 1. Press the Services key on the phone to display the Services menu, and
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    . John Burns 9054550055 Jun 8 2:41pm 2X "2x" indicates this caller has called twice. The display shows the date and time of the last call from that caller. You can view, scroll, and delete line items in the Callers List from the IP phone UI. You can also directly dial from a displayed line item
  • Aastra 6755i | 6755i User Guide, SP3, HF1 - Page 152
    Calls Accessing the Callers List IP Phone UI Use the following procedure to access the Callers List. Use the following illustration as a reference. Callers List Key Handsfree Button 1. Press the Callers List key. or Press the Services key if your System Administrator has configured the Services
  • Aastra 6755i | 6755i User Guide, SP3, HF1 - Page 153
    the entry of the prefix. N Jun 8 2:55pm 007 John Burns 9054550055 IP Phone UI Use the following procedure to edit the Callers List. Use the following illustration as a reference. Callers List Key Handsfree Button 1. Press the Callers List Key. 2. Press 2 and5 to find the entry you want to edit
  • Aastra 6755i | 6755i User Guide, SP3, HF1 - Page 154
    Delete softkey again at the prompt to erase all items. Downloading the Callers List to Your PC You can download the Callers List to your PC for viewing using the Aastra Web UI. When you download the Callers List, the phone stores the callerlist.csv file to your computer in comma-separated value (CSV
  • Aastra 6755i | 6755i User Guide, SP3, HF1 - Page 155
    following is an example of a Callers List in a spreadsheet application. This file displays the name, phone number, and the line that the call came in on. Download the Callers List Use the following procedure to download the Callers List to your PC using the Aastra Web UI. Aastra Web UI 1. Click on
  • Aastra 6755i | 6755i User Guide, SP3, HF1 - Page 156
    with "call forwarding" (CFWD), any incoming calls can be call forwarded to voicemail or another number. See ""Call Forward Account-Based Configuration"" on page 153 for more information about call forwarding to other numbers. On the 6755i, you can set DND on the phone-side for a specific account or
  • Aastra 6755i | 6755i User Guide, SP3, HF1 - Page 157
    70. Note: If there is no DND key configured or if it is removed, DND is disabled on the IP Phone.. Configuring DND Using the Aastra Web UI Aastra Web UI Use the following procedure to configure DND using the Aastra Web UI. 1. Click on Basic Settings->Preferences->General. 41-001386-00 REV01 - 06
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    the phone. The user can select a specific account for DND, turn DND ON for all accounts, or turn DND OFF for all accounts. Notes: 1. If there is only one account configured on the phone, then the mode setting is ignored and the phone behaves as if the mode was set to "Phone". 2. Using the Aastra Web
  • Aastra 6755i | 6755i User Guide, SP3, HF1 - Page 159
    . Notes: 1. If there is no DND key configured or if it is removed, DND is disabled on the IP Phone. 2. If there is only one account configured on the phone, then the mode setting is ignored and the phone behaves as if the mode was set to "Phone". 3. Using the Aastra Web UI, if you change the DND key
  • Aastra 6755i | 6755i User Guide, SP3, HF1 - Page 160
    Call Forward Account-Based Configuration Call Forward (CFWD) on the IP phone allows incoming calls to be forwarded to another destination. On the 6755i, you can set Call Forward (CFWD) on the phone-side for a specific account or for all accounts on the phone. You can set a CFWD mode using the Aastra
  • Aastra 6755i | 6755i User Guide, SP3, HF1 - Page 161
    grayed out but set to the same configuration.) Using the Aastra Web UI, if you make changes to that initial account, the changes apply to all accounts on the phone. • Custom - The Custom mode allows you to configure CFWD for a specific account or all accounts. You can configure a specific mode (All
  • Aastra 6755i | 6755i User Guide, SP3, HF1 - Page 162
    the following procedure to configure CFWD using the Aastra Web UI. Note: (Optional) You can configure a Call Forward key on your phone to access the Call Forward menus if desired. If you do not configure a Call Forward key, you can still access the Call Forward menu from the IP Phone UI at the path
  • Aastra 6755i | 6755i User Guide, SP3, HF1 - Page 163
    10. Click on Basic Settings->Preferences->General. Managing Calls 11. In the "Call Forward Key Mode" field, select a call forward mode to use on the phone. Valid values are: Account, Phone, Custom. Default is Account. • Account - (default) The account mode allows you to configure CFWD on a per
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    shows 2 accounts configured on the phone. Accounts must be set up by your System Administrator. 14. For each account, enable the CFWD state by placing a check mark in one or more of the following "State" fields: • All • Busy • No Answer The "All" option forwards all incoming calls for this account
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    is removed, you can still enable CFWD via the IP Phone UI at the path Options->Call Forward. 2. If there is only one account configured on the phone, then the mode setting is ignored and the phone behaves as if the mode was set to "Phone" 3. Using the Aastra Web UI, if you change the CFWD key mode
  • Aastra 6755i | 6755i User Guide, SP3, HF1 - Page 166
    to scroll through each state type. Services Dir Callers Indicates CFWD Enabled Call Forward Mode Screen Call Forward Mode 1. All 2. Busy ! 3. No Answer X - Change - All Off - All On CopytoAll Cancel Done - Indicates no CFWD phone number configured Indicates CFWD Disabled In the above
  • Aastra 6755i | 6755i User Guide, SP3, HF1 - Page 167
    the Number Services Dir Callers Call Forward Mode NoAns State: Off Number: 5551212 No. Rings: 3 - Change - AllAccts Cancel Done - Change the No. Rings Note: You can press the AllAccts key to copy the settings in the current Call Forward Settings screen for a specific call forward mode, to
  • Aastra 6755i | 6755i User Guide, SP3, HF1 - Page 168
    In "Phone" mode, when you change the call forward configuration for an account, the change applies to all accounts. 1. Press the Call Forward key. The Call Forward menu displays. Use the UP and DOWN arrow keys to scroll through each state type. Call Forward Mode Screen Services Dir Callers Call
  • Aastra 6755i | 6755i User Guide, SP3, HF1 - Page 169
    CHANGE key to select the number of rings to apply to the phone for call forwarding incoming calls. Valid values are 1 to 20. Default is 1. When the phone receives an incoming call, and call forward is configured on the phone, the phone rings the number of times you specify in the No. Rings screen
  • Aastra 6755i | 6755i User Guide, SP3, HF1 - Page 170
    in focus on the IP Phone UI, press the Call Forward key. The Call Forward Account screen displays which lists all the accounts on the phone. Use the UP and DOWN arrow keys to scroll through each account. Call Forward Account Screen Services Dir Callers Call Forward 1. Screenname1 2. Screenname2
  • Aastra 6755i | 6755i User Guide, SP3, HF1 - Page 171
    to scroll through each state type. Call Forward Mode Screen Services Dir Callers Call Forward Mode 1. All 2. Busy ! 3. No Answer X - Change - All Off - All On CopytoAll Cancel Done - Indicates CFWD Enabled Indicates no CFWD phone number configured Indicates CFWD Disabled  In the above
  • Aastra 6755i | 6755i User Guide, SP3, HF1 - Page 172
    the Number Services Dir Callers Call Forward Mode NoAns State: Off Number: 5551212 No. Rings: 3 - Change - AllAccts Cancel Done - Change the No. Rings Note: You can press the AllAccts key to copy the settings in the current Call Forward Settings screen for a specific call forward mode
  • Aastra 6755i | 6755i User Guide, SP3, HF1 - Page 173
    numbers associated with the calls are stored in the Callers List. The user can access the Callers List and clear the call from the list. Once the user accesses the Callers List, the " New Calls" on the idle screen is cleared. Accessing and Clearing Missed Calls IP Phone UI Use the following
  • Aastra 6755i | 6755i User Guide, SP3, HF1 - Page 174
    /URI string. The end of the Voicemail list displays the number of new voicemail messages (if any exist). Contact your System Administrator for lines configured for Voicemail. Using Voicemail IP Phone UI 1. Press the Services key on the phone. 2. Select "Voicemail". 3. Use the 2 and 5 keys to
  • Aastra 6755i | 6755i User Guide, SP3, HF1 - Page 175
    additional features you can use on the 6755i phone. Star Codes All of the main call handling and extension management features using star codes can be set on your phone by your Administrator. Contact your System Administrator for more information. If these have not been set up, you can dial any star
  • Aastra 6755i | 6755i User Guide, SP3, HF1 - Page 176
    the "Display DTMF Digits" parameter using the Aastra Web UI. Configuring Display of DTMF Digits Aastra Web UI Use the following procedure to configure the display of DTMF digits on the IP phone. Note: "Display DTMF Digits" is disabled by default. 1. Click on Basic Settings->Preferences->General
  • Aastra 6755i | 6755i User Guide, SP3, HF1 - Page 177
    into the phone. You can configure this feature using the Aastra Web UI. Configuring Call Waiting Tone Aastra Web UI Use the following procedures to configure a call waiting tone on the IP phone. Note: "Play Call Waiting Tone" is enabled by default. 1. Click on Basic Settings->Preferences->General
  • Aastra 6755i | 6755i User Guide, SP3, HF1 - Page 178
    on the IP phone. You can configure this feature using the Aastra Web UI. Configuring Stuttered Dial Tone Aastra Web UI Use the following procedures to configure stuttered dial tone on the IP phone. Note: "Stuttered Dial Tone" is enabled by default. 1. Click on Basic Settings->Preferences->General
  • Aastra 6755i | 6755i User Guide, SP3, HF1 - Page 179
    the configuration files, the value you set in the Aastra Web UI overrides the Administrator's setting. Setting and saving the value in the Aastra Web UI applies to the phone immediately. Configuring XML Beep Support Aastra Web UI Use the following procedures to configure an XML beep on the IP phone
  • Aastra 6755i | 6755i User Guide, SP3, HF1 - Page 180
    phone immediately. Configuring Status Scroll Delay Aastra Web UI Use the following procedures to specify a status scroll delay on the IP phone. 1. Click on Basic Settings->Preferences->General. 2. Enter a value in the "Status Scroll Delay (seconds)" field. Valid values are: 1 to 25 seconds. Default
  • Aastra 6755i | 6755i User Guide, SP3, HF1 - Page 181
    to the ringing line to enable the user to see who is calling them. You can turn off this functionality so that the phone stays focused on the connected call. You can do this using the Switch Focus to Ringing Line parameter in the Aastra Web UI. Configuring "Switch Focus to Ringing Line" Using the
  • Aastra 6755i | 6755i User Guide, SP3, HF1 - Page 182
    Active Calls" in the Aastra Web UI. Configuring "Call Hold Reminder During Active Calls" Use the following procedure to configure "Call Hold Reminder During Active Calls" on the IP phone. Note: "Call Hold Reminder During Active Calls" is disabled by default. Aastra Web UI 1. Click on Basic Settings
  • Aastra 6755i | 6755i User Guide, SP3, HF1 - Page 183
    " parameter in the Aastra Web UI. Configuring "Call Hold Reminder" Use the following procedure to configure "Call Hold Reminder" on the IP phone. Note: "Call Hold Reminder" is disabled by default. Aastra Web UI 1. Click on Basic Settings->Preferences->General 2. The "Call Hold Reminder" field
  • Aastra 6755i | 6755i User Guide, SP3, HF1 - Page 184
    caller hangs up, the call waiting tone stops on the existing active call. You can enable or disable this feature in the Aastra Web UI. Configuring "Call Waiting Tone Period" Use the following procedure to configure "Call Waiting Tone Period". Aastra Web UI 1. Click on Basic Settings->Preferences
  • Aastra 6755i | 6755i User Guide, SP3, HF1 - Page 185
    phone. Phone Feature call return speed dial conference transfer blf park voicemail redial dialing caller id factory default Preferred Line Behavior The phone is disabled, the User is able to see the Caller ID when the phone switches the focus to the ringing line. Factory default and recovery mode
  • Aastra 6755i | 6755i User Guide, SP3, HF1 - Page 186
    procedure to configure the Preferred Line and Preferred Line Timeout feature using the Aastra Web UI. 1. Click on Basic Settings->Preferences->General. 2. In the "Preferred Line" field, select a preferred line to switch focus to after incoming or outgoing calls end on the phone. Default is 1. Valid
  • Aastra 6755i | 6755i User Guide, SP3, HF1 - Page 187
    Aastra Web UI. Configuring Message Waiting Indicator Aastra Web UI Use the following procedure to configure the message waiting indicator on a specific line or on all lines on the IP phone. Note: "Message Waiting Indicator Line" parameter is set to ALL lines by default. 1. Click on Basic Settings
  • Aastra 6755i | 6755i User Guide, SP3, HF1 - Page 188
    Tone" are enabled by default. Note: Your Administrator can set a time period delay before the phone automatically answers. Contact your System Administrator for more information. Microphone Mute You can mute or unmute the microphone on the IP phone for intercom calls made by the originating caller
  • Aastra 6755i | 6755i User Guide, SP3, HF1 - Page 189
    Additional Features Configuring Incoming Intercom Settings Aastra Web UI Use the following procedure to configure incoming intercom call settings on the IP phone. 1. Click on Basic Settings->Preferences->Incoming Intercom Settings. 2. The "Auto-Answer" field is enabled by default. The automatic
  • Aastra 6755i | 6755i User Guide, SP3, HF1 - Page 190
    procedure to configure RTP streaming on the receiving end for Paging applications using the Aastra Web UI. 1. Click on Basic Settings->Preferences->Group Paging RTP Settings. 2. In the "Paging Listen Addresses" text box, enter the multicast IP address(es) and port number on which the phone listens
  • Aastra 6755i | 6755i User Guide, SP3, HF1 - Page 191
    side. If a phone is configured for SCA bridging and it attempts to join a call, but the account on the server does not have this functionality enabled, an error message displays to the LCD on the phone. The SCA call bridging feature is disabled by default on all phones. Your Administrator can enable
  • Aastra 6755i | 6755i User Guide, SP3, HF1 - Page 192
    Green Green Blinking Unselected Red Solid Green Slow Flashing Green Slow Flashing Green Solid Green Slow Flashing Green Call Caller ID N/A None Called Party N/A Far-end Far-end Far-end Far-end Far-end Non-Call LED Off Solid Red Solid Red Solid Red Slow Flashing Red Solid Red Solid Red Solid Red
  • Aastra 6755i | 6755i User Guide, SP3, HF1 - Page 193
    Line key Phone Behavior State Idle Seized Progressing Alerting Active Held Hold private Bridge-active Bridge-held Call Line Key Pressed N/A Hang up Hang up answer Hold Retrieve Retrieve Hold Retrieve Additional Features Non-Call Line Key Pressed Attempt to seize the line Ignore Ignore N/A Bridge
  • Aastra 6755i | 6755i User Guide, SP3, HF1 - Page 194
    on phone B. Note::Voicemail must be configured on phone B. Note: Your System Administrator can configure the Missed Call Summary Subscription feature on a global or per-line basis. Customizable Callers List Key and Services Key The 6755i IP Phone currently has a Callers List key and a Services key
  • Aastra 6755i | 6755i User Guide, SP3, HF1 - Page 195
    that you configure on your IP phone are not affected by autodial settings. 2. If Autodial is configured on your phone, any lines that function as hotlines do not accept conference calls, transferred calls, and/or intercom calls. Centralized Conferencing The 6755i supports centralized conferencing
  • Aastra 6755i | 6755i User Guide, SP3, HF1 - Page 196
    application can display a single symbol or a list of symbols from which you can choose the symbol you need. Contact your System Administrator for more information. Playing a WAV File On Your Phone If enabled by your Administrator, the 6755i IP Phone can play a WAV file. A WAV file is an audio file
  • Aastra 6755i | 6755i User Guide, SP3, HF1 - Page 197
    . 2. Disabling the redial, conference, or transfer features on the phone also disables the redirection of these keys. Contact your System Administrator for more information about this feature. Options Key If enabled by your Administrator, the Services Menu on the 6755i IP Phone can be redirected to
  • Aastra 6755i | 6755i User Guide, SP3, HF1 - Page 198
    any softkey or programmable key pressed by the user that initiates a Get Request, continues to get sent. Only a System Administrator can configure the feature of "XML override for a locked phone:": RTP Recording and Simultaneous Playing The IP Phones now allow for Real-Time Transport Protocol (RTP
  • Aastra 6755i | 6755i User Guide, SP3, HF1 - Page 199
    an Administrator, the 6755i has authentication support when using HTTP or HTTPS as download protocols (as per RFC 2617). When a phone is connected to a Broadsoft Server using the CMS tool, a LOGIN key displays. Pressing the LOGIN key displays a login screen with Username and Password. Username can
  • Aastra 6755i | 6755i User Guide, SP3, HF1 - Page 200
    By default, your phone displays call destination information if your phone is configured to forward calls to other destinations. The call destination information displays on multiple screens that scroll every 3 seconds. The following example shows call destination information on the 6755i IP Phone
  • Aastra 6755i | 6755i User Guide, SP3, HF1 - Page 201
    1 Caller info Screen 2 Call destination Screen 3 Call diversion If your phone does not display call destination information, your System Administrator may have disabled this feature. Contact your System Administrator for more information. Indication of Terminated Calls An Administrator can configure
  • Aastra 6755i | 6755i User Guide, SP3, HF1 - Page 202
    : This "indication of terminated calls" feature does not affect parked calls on the phone or the conference call feature. The following procedure describes how to handle the disconnected screens on your phone. IP Phone UI 1. Press the Goodbye key. The busy tone stops and the disconnected screen
  • Aastra 6755i | 6755i User Guide, SP3, HF1 - Page 203
    M675i Expansion Modules The 6755i IP Phone offers optional M670i and M675i Expansion Modules that attach to the right side of the phone to provide additional softkeys. Note: A DHSG headset and an expansion module cannot be used concurrently as they both share the same headset port. Model M670i The
  • Aastra 6755i | 6755i User Guide, SP3, HF1 - Page 204
    Call Return (lcr) Call Forward BLF/Xfer Speeddial/Xfer Speeddial/Conf Directory Callers List Icom (Intercom) Services Phone Lock Paging Empty You can configure the keys using the Aastra Web UI at the path, Operation->Expansion Module when an Expansion Module is attached to the 6755i IP Phone
  • Aastra 6755i | 6755i User Guide, SP3, HF1 - Page 205
    Modules M670i Expansion Module After configuring the softkeys on the M670i Expansion Module, you can record the name of the softkey on the paper labels provided with the Expansion Module. Press the softkey you want to use when applicable. Softkeys Lock Phone BLF Key Office (speeddial) M675i
  • Aastra 6755i | 6755i User Guide, SP3, HF1 - Page 206
    your System Administrator for more information. References For more information about configuring softkeys, see Softkeys and Programmable Keys on page 55. For more information about installing M670i and M675i modules on your phone, see the Aastra 6755i SIP IP Phone Installation Guide. Press-and
  • Aastra 6755i | 6755i User Guide, SP3, HF1 - Page 207
    . See the section "Connecting a Handset or Headset" in the Aastra 6755i Installation Guide for information. What are services, and how do I use them? Services on the IP phone include: • XML Applications • Callers List • Directory List • Voicemail See the section, "Services Key" on page 103 for more
  • Aastra 6755i | 6755i User Guide, SP3, HF1 - Page 208
    " field, enter the new user password again. 5. Click Save Settings. For information about changing your password, see "User Password" on page 49. Why does my phone display "Bad Encrypted Config"? The IP phone displays "Bad Encrypted Config" because encrypted configuration files are enabled but the
  • Aastra 6755i | 6755i User Guide, SP3, HF1 - Page 209
    Note: Your phone is out of service temporarily during the restart and downloading process. Aastra Web UI 1. Click on Operation->Reset. 2. Click Restart. 3. Click OK at the confirmation prompt. How do I lock my phone? You can lock your phone to prevent the phone from being used or configured. You
  • Aastra 6755i | 6755i User Guide, SP3, HF1 - Page 210
    Troubleshooting Solutions Use the following procedures to lock an IP phone and prevent it from being used or configured. IP Phone UI Lock the Phone 1. Press on the phone to enter the Options List. 2. Select Phone Lock and press Select. 3. Press Yes to set the phone to lock. The following
  • Aastra 6755i | 6755i User Guide, SP3, HF1 - Page 211
    . After Warranty Service Aastra offers ongoing repair and support for this product. This service provides repair or replacement of your Aastra product, at Aastra's option, for a fixed charge. You are responsible for all shipping charges. For further information and shipping instructions: • In North
  • Aastra 6755i | 6755i User Guide, SP3, HF1 - Page 212
    the ACL to a supply of goods or services. This express warranty sets forth the entire liability and obligations of Aastra with respect to breach of this express warranty and is in lieu of all other express or implied warranties other than those conferred by a law whose application cannot be excluded
  • Aastra 6755i | 6755i User Guide, SP3, HF1 - Page 213
    exercise of a right conferred by such a provision; or c) any liability of Aastra in relation to a failure to comply with a guarantee that applies under Division 1 of Part 3-2 of the ACL to a supply of goods or services. After Warranty Service Aastra offers ongoing repair and support for this product
  • Aastra 6755i | 6755i User Guide, SP3, HF1 - Page 214
    Appendix A - Time Zone Codes The following table identifies the time zone name and time zone code to use on the IP phone. Time Zone Name/Time Zone Code Table Time Zone Name AD-Andorra AE - Dubai AG-Antigua AI-Anguilla AL-Tirane AN-Curacao AR-Buenos Aires
  • Aastra 6755i | 6755i User Guide, SP3, HF1 - Page 215
    Time Zone Name CA-Newfoundland CA-Atlantic CA-Eastern CA-Saskatchewan CA-Central CA-Mountain CA-Pacific CA-Yukon CH-Zurich CK-Rarotonga CL-Santiago CL-Easter CN-Beijing CO-Bogota CR-Costa Rica CU-Havana CY-Nicosia CZ-Prague DE-Berlin DK-Copenhagen DM-Dominica DO-Santo Domingo EE-Tallinn ES-Madrid ES
  • Aastra 6755i | 6755i User Guide, SP3, HF1 - Page 216
    Appendix A - Time Zone Codes Time Zone Name LC-St Lucia LI-Vaduz LT-Vilnius LU-Luxembourg LV-Riga MC-Monaco MD-Chisinau MK-Skopje MQ-Martinique MS-Montserrat MT-Malta MU - Mauritius MX-Mexico City MX-Cancun MX-Merida MX-Monterrey MX-Mazatlan MX-Chihuahua MX-Hermosillo MX-Tijuana NI-Managua NL-
  • Aastra 6755i | 6755i User Guide, SP3, HF1 - Page 217
    Time Zone Name TR-Istanbul TT-Port of Spain TW-Taipei UA-Kiev US-Eastern US-Central US-Mountain US-Pacific US-Alaska US-Aleutian US-Hawaii UY-Montevideo VA-Vatican YU-Belgrade Appendix A - Time Zone Codes Time Zone Code EET AST CST EET EST CST MST PST AKS HAS HST UYS CET CET 41-001386-00 REV01 -
  • Aastra 6755i | 6755i User Guide, SP3, HF1 - Page 218
    Index Numerics 6755i additional features of 168 features of ...1 line settings ...54 making calls ...117 requirements of 2 A Aastra Web UI Basic Settings parameters 20 Operaton parameters 19 phone status ...19 about this guide ...1 account configuration 149 ACD key ...76 allow barge-in, for
  • Aastra 6755i | 6755i User Guide, SP3, HF1 - Page 219
    using on the IP phone 93 password, resetting user's 50 phone lock ...51 Phone Lock key ...110 playing a WAV file 189 plugging in the phone 3 preferred line ...178 preferred line timeout 178 programmable keys 55 R redial ...120 restarting the phone 51 ring tone sets ...26 ring tones ...25 RTP
  • Aastra 6755i | 6755i User Guide, SP3, HF1 - Page 220
    date format 34 transferring calls blind ...124 consultative ...124 indication of ...127 pre-dial and live dial mode 124 troubleshooting solutions 200 changing user password 201 display blank 200 finding IP address 200 handset not working 200 locking/unlocking phone 202 no dial tone ...200 no
  • Aastra 6755i | 6755i User Guide, SP3, HF1 - Page 221
    damages and/or long distance charges, which result from unauthorized and/or unlawful use. While every effort has been made to ensure accuracy, Aastra Telecom Inc. will not be liable for technical or editorial errors or omissions contained within this documentation. The information contained in this
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Aastra Model 6755i IP Phone
User Guide
Release 3.2.2
Service Pack 3 Hot Fix 1
41-001386-00 REV01 – 06.2013