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Configuring XML Services, Softkeys

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Line Keys, Programmable Keys, and Softkeys Configuring XML Services Aastra Web UI 1. Click on Operation->Softkeys and XML. or Click on Operation->Programmable Keys. or Click on Operation->Expansion Module . Softkeys 2. Select from "Key 1" through "Key 20". 3. In the "Type" field, select "Services". 4. In the "Label" field, enter a label for the Services key. 5. In the state fields, check (enable) or uncheck (disable) the states you want to apply to this softkey. 6. In the "XML Application URI" field, enter an application URI(s). Note: Contact your System Administrator for the appropriate value(s) to enter in the "XML Application URI" field. 7. In the "XML Application Title" field, enter the title of the service. This title appears in the Services Menu after pressing the Services key. If multiple XML applications are specified in the XML Application URI field, a list of applications displays after pressing the Services key. 85 41-001386-00 REV01 - 06.2013

Section	Page
Software License Agreement	2
Content	3
Welcome	8
About this Guide	8
Documentation	8
Phone Features	8
Requirements	9
Installation and Setup	9
Getting Started	10
Plugging in and Starting the Phone	10
Network Connected/Network Disconnected	12
Idle Screen	13
Idle Screen With Softkeys/Programmable Keys Configured	14
Idle Screen with Voicemail Messages	15
Screen Display After Picking Up the Handset	15
IP Phone Keys	17
Key Panel	17
Key Descriptions	18
Keypad Keys	20
Methods for Customizing Your Phone	21
Phone Options via the IP Phone UI	21
Simplified Options Menu	22
Using the IP Phone UI	23
Phone Options via the Aastra Web UI	24
Using the Aastra Web UI	24
Phone Status	28
Phone Status via IP Phone UI	28
Finding Your Phone’s IP Address	29
Phone Status via the Aastra Web UI	30
SIP Account Status	31
Customizing Your Phone	32
Ring Tones and Tone Sets	32
Ring Tones	32
Ring Tone Sets	33
Configuring Ring Tones and Tone Sets	33
Contrast Level	35
Setting Contrast Level	35
Backlight	36
Setting the Backlight	36
Live Dialpad*	38
Enabling/Disabling Live Dialpad	38
Set Audio	39
Audio Mode	39
Headset Mic Volume	39
DHSG	39
Setting Audio Mode, Headset Mic Volume, and DHSG	39
Time and Date	41
Configuring Time and Date	41
Specifying the Language to Use	48
Language Input	50
Latin 2 Character Set	55
User Password	56
Setting a User Password	56
Resetting a User Password	57
Reset a User Password	57
Restarting Your Phone	58
Phone Lock	58
Locking/Unlocking a Phone	59
Defining an Emergency Dial Plan	60
Define an Emergency Dial Plan	60
Line Keys, Programmable Keys, and Softkeys	61
Multiple Line and Call Appearances	61
Softkeys and Programmable Keys	62
State-Based Softkeys (Bottom Keys only)	64
Key Display Behavior	65
Line Key	67
Configuring a Line Key	68
Speeddial Key	69
Speed Dial Prefix	69
Press-and-Hold to Create a Speed Dial (applicable to programmable keys, softkeys, keypad keys, expansion module keys)	70
Creating a Speed Dial Using the Speed Dial Edit Option	71
Creating a Speed Dial Key Using the Softkeys, Programmable Keys, or Expansion Module Keys	73
Creating Speed Dial Key Using “Keypad Speed Dial” in the Aastra Web UI	74
Editing Speed Dial Keys	74
Editing a Speed Dial on a Softkey, Programmable Key, or Expansion Module Key	76
Editing a Speed Dial Key Using “Keypad Speed Dial” in the Aastra Web UI	77
\	77
Configuring a DND Key	78
Busy Lamp Field (BLF) Key	79
Configuring a BLF Key	79
BLF/List Key	80
Configuring a BLF/List Key	81
Automatic Call Distribution (ACD) Key (for Sylantro Servers)	83
Configuring an Automatic Call Distribution (ACD) Key	84
Using the ACD Feature on your IP Phone	84
Using the ACD Key	85
Directed Call Pickup/Group Call Pickup Keys	87
Configuring Directed Call Pickup (DCP) Key	87
Configuring Group Call Pickup (GCP) Key	88
Using Directed Call Pickup/Group Call Pickup	90
XML Key	91
Configuring XML Services	92
Configuring an XML Key	94
Accessing the XML Service	96
Flash Key	97
Sprecode Key	97
Configuring a Sprecode Key	98
Park/Pickup Keys	99
Configuring Park/Pickup Keys	99
Using the Park Call/Pickup Parked Call Feature	100
Last Call Return (lcr) Key (Sylantro Servers only)	102
How it works	102
Configuring a Last Call Return Key	102
Call Forward Key	103
Configuring a Call Forward Key	103
BLF/Xfer	104
BLF/Xfer Key Requirements and Functionality	104
Configuring a BLF/Xfer Key	105
Speeddial/Xfer	106
Speeddial/Xfer Key Requirements and Functionality	106
Configuring a Speeddial/Xfer Key	107
Speeddial/Conf	108
Configuring a Speeddial/Conf Key	108
Services Key	110
Configuring a Services Key	111
Directory Key	112
Configuring a Directory Key	113
Callers List Key	114
Configuring a Callers List Key	115
Intercom Key	116
Configuring an Intercom Key	116
Phone Lock Key	117
Configuring a Phone Lock Key	117
Using the Lock/Unlock Key on the IP Phone	118
Paging Key (Sends the RTP Stream)	118
Configuring a Paging Key	119
Using the Paging Key	120
None Key	121
Configuring a None Key	121
Empty Key	122
Configuring an Empty Key	122
Deleting a Key	123
Making Calls	124
Dialing a Number	124
Pre-dialing a Number	124
Using Handsfree Speakerphone	124
Using a Headset	125
Advanced Volume Controls for the Headset Mic	125
To Make and Receive Calls Using a Headset	125
Using Intercom	126
Using the Icom Key	126
Redial	127
Accessing the Redial List	127
Deleting from the Redial List	128
Mute	128
Receiving Calls	129
Answering an Incoming Call	129
Sending an Incoming Call to Voicemail	129
Handling Calls	130
Placing a Call on Hold	130
When on Hold	130
Automatic Hold	131
Retrieving a Held Call	131
Transferring Calls	131
Blind Transfer	131
Consultative Transfer	131
Pre-Dial & Live Dial Mode	131
Transferring Two Existing Calls	133
Completing a Transfer to a Contact in Phone Directory	133
Indication of Transferred Calls	134
Conferencing Calls	134
Local Conferencing	134
Pre-Dial & Live Dial Mode	135
Centralized Conferencing (for Sylantro and Broadsoft Servers)	137
Ending a Conference and Transferring Remaining Parties	139
Ending Calls	140
Managing Calls	141
Directory List	141
Accessing Your Directory	141
Sorting Entries and Quick Search Feature	142
Managing the Directory List	142
Downloading the Directory List to Your PC	149
Accessing the Directory List	150
Callers List	151
Accessing the Callers List	152
Editing Entries in the Callers List	153
Deleting Entries from the Callers List	154
Downloading the Callers List to Your PC	154
Account Configuration (DND and Call Forwarding)	156
DND Account-Based Configuration	156
Configuring DND	157
Configuring DND Using the Aastra Web UI	157
Using DND Modes via the IP Phone UI	159
Call Forward Account-Based Configuration	160
Configuring CFWD Using the Aastra Web UI	162
Using CFWD via the IP Phone UI	165
Missed Calls Indicator	173
Voicemail	174
Using Voicemail	174
Additional Features	175
Star Codes	175
Display DTMF Digits	176
Configuring Display of DTMF Digits	176
Play Call Waiting Tone	177
Configuring Call Waiting Tone	177
Stuttered Dial Tone	178
Configuring Stuttered Dial Tone	178
XML Beep Support	179
Configuring XML Beep Support	179
Status Scroll Delay	180
Configuring Status Scroll Delay	180
Switch UI Focus to Ringing Line	181
Configuring “Switch Focus to Ringing Line” Using the Aastra Web UI	181
Call Hold Reminder During Active Calls	182
Configuring “Call Hold Reminder During Active Calls”	182
Call Hold Reminder (on single hold)	183
Configuring “Call Hold Reminder”	183
Call Waiting Tone Period	184
Configuring “Call Waiting Tone Period”	184
Preferred Line and Preferred Line Timeout	185
Configuring “Preferred Line” and “Preferred Line Timeout” Using the Aastra Web UI	186
Message Waiting Indicator	187
Configuring Message Waiting Indicator	187
Incoming Intercom Call Features	188
Incoming Intercom	188
Auto-Answer/Play Warning Tone	188
Microphone Mute	188
Allow Barge In	188
Configuring Incoming Intercom Settings	189
Using Redial Key for “Last Number Redial”	189
Group RTP Paging (receives RTP streams)	190
Configuring Group RTP Paging	190
Shared Call Appearance (SCA) Call Bridging	191
Available Features Enabled by Administrators	194
Outgoing Intercom Calls	194
Missed Call Summary Subscription	194
Customizable Callers List Key and Services Key	194
Autodial (Hotline and Warmline)	195
Centralized Conferencing	195
Answer and Ignore Softkeys for XML Applications	196
XML Softkey for Special Characters in XML Applications	196
Playing a WAV File On Your Phone	196
IP Phone UI Screen During WAV Streaming	197
Using the Keypad During Active XML Applications	197
Key Redirection	197
Conference, Transfer, Redial, Intercom Keys and Voicemail Option	197
Options Key	197
XML Applications and Off-Hook Interaction	198
XML Override for a Locked Phone	198
RTP Recording and Simultaneous Playing	198
“Hold” Feature Enhancement (for Broadsoft Servers)	198
Authentication Support for HTTP/HTTPS Download Methods Used with Broadsoft Client Management System (CMS)	199
IP Phone UI when Broadsoft CMS is Enabled	199
Diverting Calls from Your Phone	199
Display of Call Destination Information	200
Indication of Terminated Calls	201
Model M670i and M675i Expansion Modules	203
Using the Expansion Modules	205
M670i Expansion Module	205
M675i Expansion Module	205
Press-and-Hold to Create a Speed Dial Key	206
Troubleshooting Solutions	207
Why is my display blank?	207
Why is my speakerphone not working?	207
Why can’t I get a dial tone?	207
Why doesn’t my phone ring?	207
Why is the light not coming on with a new Voice Mail Message?	207
Why is my handset not working?	207
What are services, and how do I use them?	207
How do I find the IP address of my phone?	207
Why does my phone display the “No Service” message?	207
How do I change my user password?	208
Why does my phone display \	208
How do I restart the IP phone?	209
How do I lock my phone?	209
Limited Warranty	211
Exclusions	211
Warranty Repair Services	211
After Warranty Service	211
Limited Warranty (Australia Only)	212
Repair Notice	212
Exclusions	212
Warranty Repair Services	213
After Warranty Service	213
Appendix A - Time Zone Codes	214
Time Zone Name/Time Zone Code Table	214
Index	218