Aastra 6865i 6865i User Guide

Aastra 6865i Manual

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  • Aastra 6865i | 6865i User Guide - Page 1
    Aastra Model 6865i SIP IP Phone User Guide Release 3.3.1 SP3 41-001523-00 REV00 - 04.2014
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    the Software was intended. This Product may integrate programs, licensed to Aastra by third party Suppliers, for distribution under the terms of this third parties. All Software furnished hereunder (whether or not part of firmware), including all copies thereof, are and shall remain the property of
  • Aastra 6865i | 6865i User Guide - Page 3
    11 Phone Options via the Aastra Web UI 13 Phone Status 15 Phone Status via IP Phone UI 15 Phone Status via the Aastra Web UI 17 Customizing Your Phone 19 Ring Tones and Tone Sets 19 Display ...22 Live Dialpad 23 Set Audio 24 Time and Date 26 User Password 37 Resetting a User Password 38
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    Content Restarting Your Phone 39 Phone Lock 39 Emergency Dial Plan 41 Line Keys and Programmable Keys Callers List Key 77 Redial Key 79 Conference Key 81 Transfer Key 83 Intercom Key 85 Services Key 87 Phone Lock Key 89 Paging Key 90 Save Key 92 Delete Key 94 None Key 96 iv 41-001523
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    Dialing a Number 97 Using Handsfree Speakerphone 98 Using a Headset 98 Redial ...99 Mute ...100 Receiving Calls 101 Answering DTMF Digits 137 Play Call Waiting Tone 138 Stuttered Dial Tone 139 XML Beep Support 140 Status Scroll Delay 141 Switch UI Focus to Ringing Line 142 Call Hold
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    154 Model M680i Expansion Module 155 Using the Expansion Modules 156 Troubleshooting Solutions 157 Limited Warranty Warranty-1 Exclusions Warranty-1 Warranty Repair Services Warranty-1 After Warranty Service Warranty-1 Limited Warranty (Australia Only Warranty-2 Repair Notice Warranty
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    Guide. Documentation • Aastra 6865i SIP IP Phone Installation Guide - Contains installation and set-up instructions, general features and functions, and a basic list of configuration options. The Installation Guide can be downloaded from http://www.aastra.com. • Aastra 6865i SIP IP Phone User Guide
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    has not already setup your 6865i phone, please refer to the Aastra 6865i Installation Guide for basic installation and physical setup. For more advanced administration and configuration information, System Administrators should refer to the Aastra SIP IP Phones Administrator Guide. 2 41-001523-00
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    describe the various 6865i phone key functions and how they help you make and manage your calls and caller information. Images of the symbol keys and the symbol hardware platform are used throughout this document.                     6865i Handset  High
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    call with the active call. Options Key - Accesses services and options to customize your phone. Your System Administrator may have already customized some of Connects you to a line or call. The Aastra 6865i IP phone supports two line keys, each with LED indicator lights. 4 41-001523-00 REV00 -
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    the active call to the speaker or headset, allowing handsfree use of the phone. Programmable Keys - When programmed, allows you to easily perform up to 8 specific functions (e.g. Services, Directory, Callers List, Intercom, etc...) and access enhanced services provided by third parties (e.g. XML
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    these keys. These keypad keys can be used for any of the following on the phone: • Dialing a phone number to make a call (see "Dialing a Number" on page 97). • Entering digits or letters in the IP phone user interface. • Programming a speed dial number (see "Creating a Speed Dial Key" on page 46
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    the first time you connect your phone, or if your phone has been factory defaulted. The phone displays the following startup screens: Aastra 6865i Aastra 6865i LLDP Aastra 6865i DHCP Initializing network During the first start up, the 6865i phone attempts to contact the Redirection and Configuration
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    installing firmware and configuration information. If language packs were loaded to your phone by your System Administrator, the following screen displays during startup. Downloading Language Packs When the configuration update is complete, the phone displays the following screens: Network DSP SIP
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    Started Idle Screens When the phone has successfully updated the configuration and connected to the network, the phone displays the Idle State screen: L1 John Smith 9055550055 Tue Aug 20 2:55pm The Idle State screen lists your name (SIP screen name), extension (or phone number), and the date
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    have been made to your phone settings, you may need to restart your phone. For more information on restarting your phone, see "Restarting Your Phone" on page 39. For more information about connecting your phone, refer to the Aastra 6865i Installation Guide or check with your System Administrator
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    Time - Set Date 7. Language - Screen Language - Input Language 3 Phone Status 1. IP&MAC Addresses 2. LAN Port 3. PC Port 4. Firmware Info 5. Error Messages 6. Copyright 4 Password 5 Admin Menu (Password Protected)* 6 Restart Phone 7 Phone Lock 41-001523-00 REV00 - 04.2014 11
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    on the Call Forward Mode set on the phone. Default is Account mode. Preferences 1. Tones - Ring Tone - Tone Set 2. Display - Contrast Level - Backlight 3. Set Audio - Audio Mode - Headset Mic Vol - DHSG Phone Status 1. IP&MAC Addresses 2. LAN Port 3. PC Port 4. Firmware Info 5. Error Messages
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    displays: 2. At the prompt, enter your username and password and click OK. The Status window displays for the IP phone you are accessing. Note: For a user, the default username is user and the password field is left blank. 3. You can logout of the Aastra Web UI at any time by clicking Log Off. 41
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    . It also displays hardware and firmware information regarding the IP phone, and information about the SIP account(s) currently configured on the phone. The information in the Status window is read-only. User Password - Allows you to change the user password. Phone Lock - Allows you to assign an
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    the status of your phone using the IP phone UI or the Aastra Web UI. Phone Status via IP Phone UI The Phone Status option on the IP phone displays the status of your phone to the LCD display. This option allows you to view your phone's: • Network status including your phone's IP and MAC addresses
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    an Internet browser, you need to enter the IP address of the phone in the browser to open the Aastra Web UI. Use the following procedure to find your phone's IP address. IP Phone UI 1. Press the key on the phone to enter the Option List. 2. Select Phone Status and press the key or 4 Enter key
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    you are accessing. Note: The default username is user and the password field is left blank. Phone Status This Status window displays the status of your phone, which includes the following information: • Network Status • Hardware Information • Firmware Information • SIP Status 41-001523-00 REV00
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    Phone Status SIP Account Status The IP phones show the SIP registration status on the IP phone's Status screen in the Aastra Web UI. The following table describes the status conditions that can display for the account. Status Condition Registered Description Displays this status on accounts that
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    tones a user can select from to set on the IP phones. You can enable/disable these ring tones on a global or per-line basis. The following table identifies the valid settings and default values for each type of configuration method: Ring Tones Configuration Method IP Phone UI Aastra Web UI Lines
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    • UK • US (Default - also used in Canada) When you configure the country's tone set, the country-specific tone is heard on the phone for the following: • the Aastra Web UI and the IP phone UI. Configuring Ring Tones and Tone Sets IP Phone UI Global configuration only 1. Press on the phone to
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    France • Germany • Italy • Italy2 • Malaysia • Mexico • Brazil • Russia • Slovakia • UK • US (default) 9. Press the key or select 4Set. The ring tone and tone set you select is immediately applied to the IP phone. Aastra Web UI 1. Click on Basic Settings > Preferences > Ring Tones. Customizing Your
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    page 19 for valid values. 6. Click Save Settings. Display The 6865i IP phone allows you to configure display settings pertaining to the LCD contrast • Auto (default): Automatically turns on the backlight when the phone is in use, and then automatically turns off the backlight when the phone is idle
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    to save your selection. Live Dialpad* The Live Dialpad option on the IP phone turns the live dialpad mode on or off. With the live dialpad feature enabled, the 6865i IP phone automatically dials out and turns on handsfree mode as soon as a dialpad/keypad key or programmable key is pressed. With
  • Aastra 6865i | 6865i User Guide - Page 30
    to enter the Options List. 2. Select Preferences. 3. Select Set Audio. 4. Select Audio Mode. 5. Select the audio mode you want to use on your phone. Valid values are: • Speaker (Default) • Headset • Speaker/Headset • Headset/Speaker 6. Press the key or select 4Set to save your selection. 24 41
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    DHSG option allows you to enable or disable DHSG headset support. Note: A DHSG headset and an expansion module cannot be used concurrently as they both share the same headset port. Enabling/Disabling DHSG IP Phone UI 1. Press on the phone to enter the Options List. 2. Select Preferences. 3. Select
  • Aastra 6865i | 6865i User Guide - Page 32
    and time servers can be set using the Aastra Web UI Configuring Time and Time Format IP Phone UI 1. Press on the phone to enter the Options List. 2. Select the Time Format to either a 12 hour format or a 24 hour format. Default is 12 Hour. 9. Press the key or select 4Set to save the Time Format
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    the world. G5 5. Select a Time Zone that applies to your area by using the navigation keys. The default Time Zone is US-Eastern. Note: For a list of the Time Zone values available on the IP phone, see "Appendix A - Time Zone Codes." 6. Press the key or select 4Set to save the Time Zone
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    on to Time Server 2, and if necessary Time Server 3. IP Phone UI 1. Press on the phone to enter the Options List. 2. Select Preferences. 3. Select Time . Note: Time Servers are enabled by default. The Time Servers can be Enabled or Disabled only from the Aastra Web UI. 6. Press the key or select
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    Aastra Web UI 1. Click on Basic Settings > Preferences > Time and Date Setting Customizing Your Phone 2. In the Time Format field, select the time format you want to use on your phone. Valid values are: • 12h (12 hour format) (default) • 24h (24 hour format) Note: The time and time format you
  • Aastra 6865i | 6865i User Guide - Page 36
    . You can have the IP phone UI and the Aastra Web UI display in a specific language as required. When you set the language to use, all of the display screens (menus, services, options, configuration parameters, etc.) display in that language. The IP phones support the following languages: • English
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    languages are dependant on the language packs currently loaded to the IP phone by your System Administrator. English is the default language and cannot be changed or removed. 3. Click Save Settings. The change is dynamic. The Aastra Web UI displays all screens in the language you selected. Note: You
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    keypad on the phone. You can configure the Input Language feature using the Aastra Web UI or the IP phone UI. The following tables identify the language characters that you can use to enter text and characters on the 6865i. Keypad Input Alphabet Tables English (default) Key Uppercase Characters
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    0 1.:;=_,-'&() ABC2ÀCÇ DEF3ÉÈË GHI4 JKL5 MNO6ÓÒ PQRS7 TUV8Ù WXYZ9 * #/\@ 41-001523-00 REV00 - 04.2014 Customizing Your Phone Lowercase Characters 0 1.:;=_,-'&() abc2áàç def3éè ghi4ïí jkl5 mno6ñóò pqrs7 tuv8úü wxyz9 * #/\@ Lowercase Characters 0 1.:;=_,-'&() abc2äà def3é ghi4 jkl5
  • Aastra 6865i | 6865i User Guide - Page 40
    Customizing Your Phone Portuguese Key 0 1 2 3 4 5 6 7 8 9 * # Russian Key 0 1 2 3 4 5 6 7 8 9 * # Nordic Key 0 1 2 3 4 5 6 7 8 9 * # Uppercase Characters 0 1.:;=_,-'&() ABC2ÁÀÂÃÇ DEF3ÉÊ GHI4Í JKL5 MNO6ÓÔÕ PQRS7 TUV8ÚÜ WXYZ9 * #/\@ Uppercase Characters 0 1 2ABC ДЕЁЖЭ3DEF ИЙКЛ4GHI МНОП5JKL
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    this field allows you to specify the language to use when entering text and characters in the Aastra Web UI and IP phone UI. Valid values are: • English (default) • Français (French) • Español (Spanish) • Deutsch (German) • Italiano (Italian) • Português (Portuguese Russian) • Nordic Note: All
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    Latin 2 Character Set The 6865i includes support for ISO 8859-2 (Latin2) of multi-national languages when displaying and inputting in the IP phone UI and the Aastra Web UI. UTF-8 is also compatible with XML encoding on the IP phones. The following table illustrates the Latin 2 character set used
  • Aastra 6865i | 6865i User Guide - Page 43
    your system secure. You can change your user password using the IP phone UI or the Aastra Web UI. Note: Valid values when creating or changing a password are 0 to 4294967295 (integers only; symbols and alpha characters are not allowed). The default password is an empty string (i.e. leave the field
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    Customizing Your Phone Resetting a User Password If you forget your password, you can reset it and enter a new password. The reset user password feature resets the password to the factory default which is blank (no password). You can reset a user password using the Aastra Web UI only. Note: Valid
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    about configuring a Lock/Unlock key on your phone, see "Phone Lock Key" on page 89. In the Aastra Web UI, the Operation > Phone Lock path also allows you to perform the following: • Reset a user password. Clicking on the Reset key in the Reset User Password field displays a screen that allows you to
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    programmable key). 2. At the prompt Password:, enter your user password and press the The phone unlocks. key or select 4Enter. Aastra Web UI 1. Click on Operation > Phone Lock. Locking the Phone 2. In the Lock the Phone? field, click Lock. The phone locks dynamically and displays the following
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    . You can set the emergency dial plan using the Aastra Web UI only. Note: Contact your local phone service provider for available emergency numbers in your area. The following table describes the default emergency numbers on the IP phones. Emergency Number 911 999 112 110 Description A United
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    Line/Call Appearance Keys (L1 and L2) and the customizable programmable keys located above the phone's LCD screen. Programmable Keys Line/Call Appearances Multiple Line and Call Appearance Keys The 6865i has 2 hard line/call appearance keys each with a corresponding status light. These line/call
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    6865i IP phone allows up to 3 expansion modules on each phone. For more information about expansion modules, see "Model M680i Expansion Module" on page 155. You can only use the Aastra Web 7 by Default) Callers List Redial Conference Transfer Icom Services (Key 7 by Default) Phone Lock Description
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    ) Delete (Key 6 by Default) Description Indicates the key is configured as a Paging key. When pressed, the phone can send Real Time Transport Protocol (RTP) streams from a pre-configured multicast address without involving SIP signalling. Indicates the key is configured as a dedicated Save key
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    act as a line/call appearance key on the 6865i. This key acts as a line that behaves Keys" on page 42. Depending on how the phone has been configured, the maximum number of total line available. Configuring a Line Key Using the Aastra Web UI Aastra Web UI 1. Click on Operation > Programmable Keys
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    a key configured for speed dialing. You can program the keys on the 6865i to speed dial outside numbers, dial directly to another person's line or extension and voicemail. The speed dial function can be set using the IP phone UI or the Aastra Web UI. Note: You can use a speed dial key while on an
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    key. The following example illustrates the screen display: 333_ Cancel Save 3. Press 4Save to save the number as a speed dial key. By default, the phone automatically assigns the speed dial key to line 1 if available. To select a different line, use the 2 and 5 navigation keys. Line:1 Change
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    key. The following example illustrates the screen display: 333_ Cancel Save 6. Press 4Save to save the number as a speed dial key. By default, the phone automatically assigns the speed dial key to line 1 if available. To select a different line, use the 2 and 5 navigation keys. Line:1 Change
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    Web UI Aastra Web UI 1. Click on Operation > Programmable Keys. or Click on Operation > Expansion Module . Programmable Keys 2. Select from Key 1 through Key 8. 3. In the Type field, select Speeddial to apply to the key. 4. In the Value field, enter the phone number, extension, or speed dial
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    Keys and Programmable Keys Creating Speed Dial Key Using Keypad Speed Dial in the Aastra Web UI Aastra Web UI 1. Click on Operation > Keypad Speed Dial. 2. Select from Key 1 through Key 9. 3. In the input box, enter the phone number, extension, or speed dial prefix to apply to this Digit key. If you
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    Programmable Keys Editing Speed Dial Keys On the 6865i, you can edit a speed dial key using any of the following methods: • Using the Aastra Web UI at the path: - Operation > Programmable Keys - Operation > Keypad Speed Dial • Using the IP phone UI at the path: - Options > Preferences > Speed Dial
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    Line Keys and Programmable Keys Editing a Speed Dial on a Programmable Key Aastra Web UI 1. Click on Operation > Programmable Keys. 2. Select the key configured for speed dial. 3. In the Value field, edit the phone number, extension, or speed dial prefix to apply to this hard key. If you enter a
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    Line Keys and Programmable Keys Editing a Speed Dial Using Keypad Speed Dial in the Aastra Web UI Aastra Web UI 1. Click on Operation > Keypad Speed Dial. 2. Select from Key 1 through Key 9. 3. In the input box, edit the phone number, extension, or speed dial prefix for this Digit key. If you enter
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    line on the screen of the IP phone shows when DND is set. If the phone shares a line with other phones, only the phone that has DND configured is affected. For more information about DND and DND modes, see "DND Configuration" on page 119. Configuring a DND Key Aastra Web UI 1. Click on Operation
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    is solid, indicating that the worker's phone is in use and busy. Note: You can also use a BLF-configured key to automatically dial the BLF-monitored extension. Contact your System Administrator for more information. Configuring a BLF Key Using the Aastra Web UI Aastra Web UI 1. Click on Operation
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    Busy Lamp field page for your particular user. For example, sip:[email protected]. The value of the BLF List URI parameter must match the list name configured. Otherwise, no values display on the 6865i screen and the feature is disabled. Aastra Web UI 1. Click on Operation > Programmable Keys. or
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    the BLF List URI field, enter the name of the BLF list defined on the BroadSoft BroadWorks Busy Lamp field page for your particular user. For example, sip:[email protected]. Note: Contact your System Administrator for the BLF List URI. Expansion Module Keys 6. Select from Key 1 through Key 16. 7. In
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    6865i supports Automatic Call Distribution (ACD) for Sylantro call managers. The ACD feature allows the Sylantro call manager to distribute calls from a queue to registered IP phone users per IP phone. Configuring an Automatic Call Distribution (ACD) Key Using the Aastra Web UI Aastra Web UI 1.
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    remains in the Unavailable state until one of the following occurs: • You use the IP Phone UI to manually switch the IP phone state back to available. or • The availability timer for your IP phone expires. This only occurs if your Administrator has configured an auto- availability timer on your IP
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    XML applications and load them to your IP phone. These services include things like weather and traffic reports, contact information, company info, stock quotes, or custom call scripts. You can configure XML using the Aastra Web UI only. Using the Aastra Web UI, you can configure a key to access XML
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    Configuring an XML Key Aastra Web UI 1. Click on Operation > Programmable Keys. or Click on Application Title field, enter the XML application title that you want to display as the Services menu title on your phone. 7. Click Save Settings. Expansion Module Keys 8. Select from Key 1 through Key
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    XML on the 6865i phone. 2. Use the 5 and 2 to scroll through the XML applications. 3. For menu and directory services, select a service to display the information for that customized service. Message services display to the screen after pressing the key. For user input services, follow the prompts
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    event when it is pressed on the 6865i. You do this by setting the key to Flash. The IP phone generates flash events only when a call is connected and there is an active RTP stream (for example, when the call is not on hold). Configuring a Flash Key Aastra Web
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    of *82 is configured, then by pressing the Sprecode key, *82 automatically activates a service provided by the server. Contact your System Administrator for information about available services. Configuring a Sprecode Key Aastra Web UI 1. Click on Operation > Programmable Keys. or Click on Operation
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    6865i phone has a park and pickup call feature that allows you to park a call and pickup a call when required. The IP phones support or the Aastra Web UI. Configuring Park/Pickup Keys Aastra Web UI Settings. 7. Click on Reset, then click Restart to restart the IP phone and apply the changes.
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    Value field, enter the appropriate value for accessing specific services from the server. Note: The Value and Line fields are configured by the Administrator. 14. Click Save Settings. 15. Click on Reset, then click Restart to restart the IP phone and apply the changes. Using the Park Call/Pickup
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    Line Keys and Programmable Keys Last Call Return Key Using the Aastra Web UI, you can configure the Last Call Return function on a key. If you configure Last Call Return on a key, and a call comes into your phone, after you are finished with the call and hang up, you can press the key configured
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    are dependant on the Call Forward mode (Account [default], Phone, or Custom) configured for the phone. For more information about call forwarding and call forwarding modes, see "Call Forward Configuration" on page 124. Configuring a Call Forward Aastra Web UI 1. Click on Operation > Programmable
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    BLF/Xfer key combines the BLF and Transfer keys' functionality together allowing the user to transfer calls or use BLF with one key. Note: It is recommended a call to an extension fails, a message Transfer Failed displays on the phone, and you can reconnect the call (get the call back) by pressing
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    Line Keys and Programmable Keys Configuring a BLF/Xfer Key Using the Aastra Web UI Aastra Web UI 1. Click on Operation > Programmable Keys. or Click on Operation > Expansion Module . Programmable Keys 2. Select from Key 1 through Key 8. 3. In the Type field, select BLF/
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    key combines the Speed dial and Transfer key's functionality together allowing the user to transfer calls or use speed dial with one key. Note: pressing the line key again. • Speed Dial/Xfer and Call Forward: When the phone is in the ringing state, pressing the Speed Dial/Xfer key forwards the call
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    Line Keys and Programmable Keys Configuring a Speeddial/Xfer Key Aastra Web UI 1. Click on Operation > Programmable Keys. or Click on Operation > Expansion Module . Programmable Keys 2. Select from Key 1 through Key 8. 3. In the Type field, select Speeddial/
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    6865i allows you to configure a programmable key to be used as a speed dial conference key (Speeddial/Conf key) while remaining in the current call. This key allows a user on an active call, a user can use the Speeddial/Conf key to dial a recording service and have the resulting conference recorded
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    Line Keys and Programmable Keys Configuring a Speeddial/Conf Key Aastra Web UI 1. Click on Operation > Programmable Keys. or Click on Operation > Expansion Module . Programmable Keys 2. Select from Key 1 through Key 8. 3. In the Type field, select Speeddial/
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    from a directory entry. You can use the Directory key to access the Directory which contains a customized list of names with phone numbers and labels. By default, the Directory key is programmed on Key 7. However, using the Aastra Web UI, you can assign the Directory function to any programmable key
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    Line Keys and Programmable Keys Configuring a Directory Key Aastra Web UI 1. Click on Operation > Programmable Keys. or Click on Operation > Expansion Module . Programmable Keys 2. Select from Key 1 through Key 8. 3. In the Type field, select Directory. 4.
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    Line Keys and Programmable Keys Callers List Key By default, the 6865i has a dedicated Callers List key. However, using the Aastra Web UI, you can assign the Callers List function to any programmable key. Callers List Key The Callers List is a stored log of your incoming calls.
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    Line Keys and Programmable Keys Configuring a Callers List Key Aastra Web UI 1. Click on Operation > Programmable Keys. or Click on Operation > Expansion Module . Programmable Keys 2. Select from Key 1 through Key 8. 3. In the Type field, select Callers
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    Line Keys and Programmable Keys Redial Key By default, the 6865i has a dedicated Redial List key. However, using the Aastra Web UI, you can assign the Redial List function to any programmable key. Redial List Key The Redial List is a stored log of your outgoing calls.
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    Line Keys and Programmable Keys Configuring a Redial Key Aastra Web UI 1. Click on Operation > Programmable Keys. or Click on Operation > Expansion Module . Programmable Keys 2. Select from Key 1 through Key 8. 3. In the Type field, select Redial. 4.
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    Line Keys and Programmable Keys Conference Key By default, the 6865i has a dedicated Conference key. However, using the Aastra Web UI, you can assign the Conference function to any programmable key. Conference Key Note: For more information with regards to creating conference calls, see "
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    Line Keys and Programmable Keys Configuring a Conference Key Aastra Web UI 1. Click on Operation > Programmable Keys. or Click on Operation > Expansion Module . Programmable Keys 2. Select from Key 1 through Key 8. 3. In the Type field, select Conference. 4.
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    Line Keys and Programmable Keys Transfer Key By default, the 6865i has a dedicated Transfer key. However, using the Aastra Web UI, you can assign the Transfer function to any programmable key. Transfer Key Note: For more information about transferring calls, see "Transferring Calls" on page
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    Line Keys and Programmable Keys Configuring a Transfer Key Aastra Web UI 1. Click on Operation > Programmable Keys. or Click on Operation > Expansion Module . Programmable Keys 2. Select from Key 1 through Key 8. 3. In the Type field, select Transfer. 4.
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    By default, the IP phone allows incoming intercom calls to be automatically answered without having to set up an Icom key on your phone. Note on your phone to use for outgoing intercom calls. You must configure a programmable key with the function, Icom. Configuring an Intercom Key Aastra Web UI 1.
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    UI 1. Press the Icom key. 2. Enter the extension number of the person you want to intercom. 3. After a beep tone, your phone automatically connects with the remote extension and you can speak through its speaker. 4. To cancel intercom, press or hang up the handset. 5. When you are
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    Keys Services Key The 6865i allows you to configure a Services key that, when pressed displays the Services Menu. The Services key can also access any XML applications setup by your System Administrator. By default, the Services key is programmed on Key 8. However, using the Aastra Web UI
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    Line Keys and Programmable Keys Configuring a Services Key Aastra Web UI 1. Click on Operation > Programmable Keys. or Click on Operation > Expansion Module . Programmable Keys 2. Select from Key 1 through Key 8. 3. In the Type field, select Services. 4. Click Save Settings. Expansion Module
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    . 7. Click Save Settings. Note: You can lock/unlock the phone using the new key you just configured, using the Aastra Web UI at the path Operation > PhoneLock, or using the Phone Lock option on the IP phone UI at the path Options > Phone Lock. For more information about using the lock/unlock feature
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    on the phone that allows you to send a Real Time Transport Protocol (RTP) stream to preconfigured multicast address(es) without involving SIP signalling. , see "Group RTP Paging" on page 152. Configuring a Paging Key Aastra Web UI 1. Click on Operation > Programmable Keys. or Click on Operation >
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    changes Using the Paging Key The following procedure describes the use of the Paging key on the IP phone. The procedure assumes you have already configured the Paging key using the Aastra Web UI. Notes: • The recipient of a Paging call can set a global Do Not Disturb (DND) to ignore any incoming
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    Save Key The Save key allows you to save items to the 6865i IP phone's Directory. By default, the Save key is programmed on Key 5. However, using the Aastra Web UI, you can assign the Save function to any programmable key. Default Save Key Note: Key 5 is locked to Save functionality. To unlock the
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    Configuring a Save Key Aastra Web UI 1. Click on Operation > Programmable Keys. or Click on Operation > Expansion Module . Line Keys and Programmable Keys Programmable Keys 2. Select from Key 1 through Key 8. 3. In
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    allows you to delete items in Directory, Callers List and Redial List. By default, the Delete key is programmed on Key 6. However, using the Aastra Web UI, you can assign the Delete function to any programmable key. Default Delete Key Note: Key 6is locked to Delete functionality. To unlock the key
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    Configuring a Delete Key Aastra Web UI 1. Click on Operation > Programmable Keys. or Click on Operation > Expansion Module . Line Keys and Programmable Keys Programmable Keys 2. Select from Key 1 through Key 8. 3. In
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    Line Keys and Programmable Keys None Key Use the following procedure to delete a key's functionality on the 6865i IP phone Setting a None Key Aastra Web UI 1. Click on Operation > Programmable Keys. or Click on Operation > Expansion Module . 2. Select the respective key. 3. In the Type field,
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    Making Calls This section describes ways to make calls on your 6865i phone, using your handset, speakerphone or headset. Dialing a Number First, take the phone off-hook by: • Lifting the handset • Pressing or • Pressing a line/call appearance key. At the dial tone, enter the number you wish
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    . Note: See the Aastra 6865i SIP IP Phone Installation Guide for more information. 3. Press the key to obtain a dial tone or to answer an incoming call. Depending on the audio mode selected from the Options List, a dial tone or an incoming call is received on either the headset or the handsfree
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    view, scroll, and delete line items in the Redial List from the IP phone UI as wells as copy selected entries to the Directory. You can also dial in the Redial List. On the 6865i, you access the Redial List by the key. Redial List Key Accessing the Redial List IP Phone UI 1. Press the key to
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    to erase the item. Item is erased Delete All Items from the Redial List IP Phone UI 1. Press the key. 2. Press the configured Delete key. DELETE again to can use the key to mute the handset, headset, or speakerphone. When you use the key on your phone, you cannot be heard on an active call or
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    operation, press or the line/call appearance key for the incoming call. or Press for headset operation. or Lift the handset for handset operation. Note: The audio mode setting you have selected in Options List > Headset Settings on the IP phone UI determines if the call goes to handsfree or
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    as running and the Line and Message Waiting Indicator (MWI) LEDs flash. IP Phone UI 1. Connect to the call (if not already connected). 2. Press the line/call appearance light begins to flash slowly and after a short time the phone beeps softly to remind you that you still have a call on hold.
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    the receiving party, you can either complete the transfer or cancel the transfer to go back to the original call. Direct Transfer The 6865i IP phone provides a convenient direct method of transferring an existing call to another existing call. If you have the transfer recipient on hold on another
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    another extension. IP Phone UI 1. Connect to key, or hangup the handset. Note: Users are able to edit the destination number Phone Directory Users can complete a blind transfer to a contact in their local directory. If a user active call, the near-end phone displays a Call Transferred screen when
  • Aastra 6865i | 6865i User Guide - Page 111
    - Administrator must enable this method). Local Conferencing The 6865i phone supports up to 3 parties (including yourself) in a conference call. This is called Local Conferencing and is the default method of conferencing on the 6865i. Note: Your System Administrator can set your Conference key
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    Press the key. 1 1. Martha Gold 2. Dial 5. Enter the phone number of Party 3. Note: Users are able to edit the destination number by pressing the 3 navigation not enable Centralized Conferencing, then the 6865i uses Local Conferencing by default. Your Administrator can configure Centralized
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    Wait for Party 2 to answer. When Party 2 answers, you can consult with them before adding them to Conference 1. 4. Press the key. 5. Enter the phone number of Party 3. 6. Wait for Party 3 to answer. When Party 3 answers, you can consult with them before adding them to the Conference 1. 7. Press
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    to the active conference. Ending a Conference and Transferring Remaining Parties The 6865i allows a host to drop from a 3-way conference and let the want to leave that conferencepress the 3 Leave key on the phone. Your phone leaves the 3way conference but the remaining parties are still connected
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    enter up to 200 entries into the 6865i Directory by adding them manually or by saving the number and name from other lists stored on your phone. You can also dial directly from a Directory entry. Each entry can contain a maximum of 16 letters and numbers. Default Directory Key 41-001523-00 REV00
  • Aastra 6865i | 6865i User Guide - Page 116
    handset or press any Line key. 5. Press the programmed Directory key or key to cancel. Managing the Directory From the Directory in the IP phone UI, you can perform the following: • Add new entries to the Directory • Edit entries in the Directory • Delete entries from the Directory • Copy entries
  • Aastra 6865i | 6865i User Guide - Page 117
    twice. To backspace and erase a mistake, press 3 . The Line prompt displays. The default is Line 1. 5. If you want to save the new Directory entry to use Line . Saved: Directory Martha Gold Editing an Entry in the Directory IP Phone UI 1. Press the programmed Directory key. 2. Access the entry you
  • Aastra 6865i | 6865i User Guide - Page 118
    again to erase this item 4. Press the programmed Delete key again at the prompt to erase the entry. Delete All Entries in the Directory IP Phone UI 1. Press the programmed Directory key. 2. Press the programmed Delete Key. The DELETE again to erase all items prompt displays. DELETE again to erase
  • Aastra 6865i | 6865i User Guide - Page 119
    saved to the Directory. If no name is displayed, you can enter the name using the keypad. Downloading the Directory to Your PC You can download the Directory to your PC via the Aastra Web UI. The phone stores the directorylist.csv file to your PC in comma-separated value (CSV) format. You can use
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    the Directory Aastra Web UI 1. Click on Operation > Directory. 2. In the Directory field, click on Save As. A download window displays. 3. Click OK. 4. Enter the location on your computer where you want to download the Directory and click Save. The directorylist.csv file downloads to your
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    Managing Calls Callers List The Callers List is a stored log of your incoming calls. The 6865i IP phone stores information for up to 200 incoming calls in the Callers List. Your phone logs the number and name (if available) of the caller, when they last called, and the number of times they tried
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    the cursor, press 3. 5. To dial the displayed number press , lift the handset, or press any Line keys. Deleting An Entry in the Callers List IP Phone UI 1. Press the key. 2. Press 2 and 5 to find the item you want to delete. 3. Press the programmed Delete key. DELETE again to erase this item
  • Aastra 6865i | 6865i User Guide - Page 123
    key twice. The line item is deleted from the Callers List. Downloading the Callers List to Your PC You can download the Callers List to your PC for viewing using the Aastra Web UI. When you download the Callers List, the phone stores the callerlist.csv file to your computer in comma-separated value
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    the Callers List Use the following procedure to download the Callers List to your PC using the Aastra Web UI. Aastra Web UI 1. Click on Operation > Directory. 2. In the Callers List field, click on Save As. A download window displays. 3. Click OK. 4. Enter the location on your computer where
  • Aastra 6865i | 6865i User Guide - Page 125
    to other numbers. On the 6865i, you can set DND on the phone-side for a specific account or for all accounts on the phone. You can set three modes for DND using the Aastra Web UI at the path, Basic Settings > Preferences > General > DND Key Mode: Account, Phone (default), and Custom. DND performs
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    is disabled on the IP phone. Configuring DND Using the Aastra Web UI Aastra Web UI 1. Click on Basic Settings > Preferences > General. 2. In the DND Key Mode field, select a DND mode to use on the phone. Valid values are: Account, Phone (default), Custom. Default is Phone. • Account: Sets DND for
  • Aastra 6865i | 6865i User Guide - Page 127
    mark in the box. Disable DND by unchecking the box. Notes: • If you selected Account or Custom mode in Step 2, you can enable/disable each account or all accounts as applicable. If you selected Phone mode, the first account allows you to change the DND status for all accounts. • Number and name of
  • Aastra 6865i | 6865i User Guide - Page 128
    , DND is disabled on the IP phone. • If there is only one account configured on the phone, then the mode setting is ignored and the phone behaves as if the mode was set to Phone. • Using the Aastra Web UI, if you change the DND key mode to Phone, all accounts synchronize to the current setting
  • Aastra 6865i | 6865i User Guide - Page 129
    Managing Calls DND in Custom Mode IP Phone UI 1. Press the DNDkeyon the phone.Thescreen displays a list of the accounts on the phoneand allows you to enable/disable a specific account or all accounts. 2. Use the 2 and 5 navigation keys to
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    destination. On the 6865i, you can set CFWD on the phone-side for a specific account or for all accounts on the phone. You can set three modes for CFWD using the Aastra Web UI at the path, Basic Settings > Preferences > General > Call Forward Key Mode: Account (default), Phone, and Custom. Call
  • Aastra 6865i | 6865i User Guide - Page 131
    Configuring CFWD Using the Aastra Web UI Aastra Web UI 1. Click on Basic Settings > Preferences > General. Managing Calls 2. In the Call Forward Key Mode field, select a call forward mode to use on the phone. • Account (default): The Account mode allows you to configure CFWD on a per account basis
  • Aastra 6865i | 6865i User Guide - Page 132
    or all accounts as applicable. You can enter different phone numbers for each enabled state. If you selected Phone mode, all accounts are set to the same CFWD configuration (All, Busy, and/or No Answer) as Account 1 on the phone. (In the Aastra Web UI, only Account 1 is enabled. All other accounts
  • Aastra 6865i | 6865i User Guide - Page 133
    the specified number. Valid values are 1 through 20. Default is 3. When using the Account mode or Custom mode, you can enter a different number of rings for each account. If you use the Aastra Web UI to change the Call Forward Key Mode to Phone, all accounts synchronize to Account 1. 8. Click Save
  • Aastra 6865i | 6865i User Guide - Page 134
    state type. Indicates CFWD Enabled Indicates no CFWD phone number configured Indicates CFWD Disabled Cfwd Mode 1. All Done Change Cfwd Mode 2. Busy Done ! Change Cfwd Mode 3. No Answer Done X Change Cfwd Mode 4. All Off Done Change Cfwd Mode 5. All On Done Change  In the above example
  • Aastra 6865i | 6865i User Guide - Page 135
    Scroll to the CFWD State screen. This displays the current state of the mode you selected. In the following example, the CFWD All state is ON. Enter a phone number to apply to the current state in focus. When the phone is in the state you specified, and a call comes into the phone, it forwards
  • Aastra 6865i | 6865i User Guide - Page 136
    . Press 2Next to select the number of rings to apply to the phone for call forwarding incoming calls. Valid values are 1 to 20. Default is 3. When the phone receives an incoming call, and call forward is configured on the phone, the phone rings the number of times you specify in the No. Rings screen
  • Aastra 6865i | 6865i User Guide - Page 137
    All Tue Aug 20 2:55pm In the above example, account 1 and account 2 are the accounts configured on the phone. Both accounts have CFWD enabled as indicated by the CFWD All message. Note: In Phone mode, when you change the call forward configuration for an account, the change applies to all accounts
  • Aastra 6865i | 6865i User Guide - Page 138
    CFWD State screen. This screen displays the current state of the mode you selected. In the following example, the CFWD All state Set 8. Enter a phone number to apply to the current state in focus. When the phone is in the state you specified, and a call comes into the phone, it forwards the call
  • Aastra 6865i | 6865i User Guide - Page 139
    the 2Next key to select the number of rings to apply to the phone for call forwarding incoming calls. Valid values are 1 to 20. Default is 3. When the phone receives an incoming call, and call forward is configured on the phone, the phone rings the number of times you specify in the No. Rings screen
  • Aastra 6865i | 6865i User Guide - Page 140
    state type. Indicates CFWD Enabled Indicates no CFWD phone number configured Indicates CFWD Disabled Cfwd Mode 1. All Done Change Cfwd Mode 2. Busy Done ! Change Cfwd Mode 3. No Answer Done X Change Cfwd Mode 4. All Off Done Change Cfwd Mode 5. All On Done Change  In the above example
  • Aastra 6865i | 6865i User Guide - Page 141
    CFWD State screen. This displays the current state of the mode you selected. In the following example, the CFWD All state Cancel Set 8. Enter a phone number to apply to the current state in focus. When the phone is in the state you specified, and a call comes into the phone, it forwards the call
  • Aastra 6865i | 6865i User Guide - Page 142
    the 2Next key to select the number of rings to apply to the phone for call forwarding incoming calls. Valid values are 1 to 20. Default is 3. When the phone receives an incoming call, and call forward is configured on the phone, the phone rings the number of times you specify in the No. Rings screen
  • Aastra 6865i | 6865i User Guide - Page 143
    from a programmable key display to the IP phone's LCD display. This parameter is disabled by default (no digits display when dialing). You can enable the Display DTMF Digits parameter using the Aastra Web UI. Configuring Display of DTMF Digits Aastra Web UI 1. Click on Basic Settings > Preferences
  • Aastra 6865i | 6865i User Guide - Page 144
    on an active call and a new call comes into the phone. You can configure this feature using the Aastra Web UI. Configuring Call Waiting Tone Aastra Web UI 1. Click on Basic Settings > Preferences > General. 2. A call waiting tone is enabled by default. If required, disable the Play Call Waiting Tone
  • Aastra 6865i | 6865i User Guide - Page 145
    when there is a message waiting on the IP phone. You can configure this feature using the Aastra Web UI. Configuring Stuttered Dial Tone Aastra Web UI 1. Click on Basic Settings > Preferences > General. 2. Stuttered dial tone is enabled by default. If required, disable the Stuttered Dial Tone field
  • Aastra 6865i | 6865i User Guide - Page 146
    . Setting and saving the value in the Aastra Web UI applies to the phone immediately. Configuring XML Beep Support Aastra Web UI 1. Click on Basic Settings > Preferences > General. 2. XML Beep Support is enabled by default. If required, disable the XML Beep Support field by unchecking the check box
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    the value in the Aastra Web UI applies to the phone immediately. Configuring Status Scroll Delay Aastra Web UI 1. Click on Basic Settings > Preferences > General. 2. Enter a value in the Status Scroll Delay (seconds) field. Valid values are: 1 to 25 seconds. Default is 5. 3. Click Save Settings
  • Aastra 6865i | 6865i User Guide - Page 148
    enable the user to see who is calling them. You can turn off this functionality so that the phone stays focused on the connected call. You can do this using the Switch Focus to Ringing Line parameter in the Aastra Web UI. Configuring Switch Focus to Ringing Line Using the Aastra Web UI Aastra Web UI
  • Aastra 6865i | 6865i User Guide - Page 149
    Reminder During Active Calls The IP phones allow you to enable or disable the ability for the phone to initiate a continuous reminder tone Active Calls Aastra Web UI 1. Click on Basic Settings > Preferences > General. 2. The Call Hold Reminder During Active Calls field is disabled by default. To
  • Aastra 6865i | 6865i User Guide - Page 150
    or disable this feature using the Call Hold Reminder parameter in the Aastra Web UI. Configuring Call Hold Reminder Aastra Web UI 1. Click on Basic Settings > Preferences > General. 2. The Call Hold Reminder field is disabled by default. To enabled this field, check the box. When this feature is
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    Call Waiting Tone Period Aastra Web UI 1. Click on Basic Settings > Preferences > General. 2. In the Call Waiting Tone Period field, enter a time period, in seconds, that the call waiting tone will be audible on an active call when another call comes in. Default is 0 seconds. When enabled
  • Aastra 6865i | 6865i User Guide - Page 152
    out has passed without activities. If the Switch UI Focus To Ringing Line parameter is disabled, the User is able to see the Caller ID when the phone switches the focus to the ringing line. Factory default and recovery mode clears the preferred line and preferred line timeout parameters, and the
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    Preferred Line Timeout Using the Aastra Web UI Aastra Web UI 1. Click on Basic Settings > Preferences > General. Additional Features 2. In the Preferred Line field, select a preferred line to switch focus to after incoming or outgoing calls end on the phone. Default is 1. Valid values are: • None
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    call. The parameter is called Goodbye Key Cancels Incoming Call and is configurable via the Aastra Web UI. If you enable this parameter, which is the default, pressing the key rejects calls coming into the phone while you are on an active call. When you disable this parameter, pressing the key
  • Aastra 6865i | 6865i User Guide - Page 155
    on any line on the phone (lines 1 through 9). You configure the MWI using the Aastra Web UI. Configuring Message Waiting Indicator Aastra Web UI 1. Click on Basic Settings > Preferences > General. 2. The Message Waiting Indicator Line field is set to all lines by default. If required, change the
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    the behavior of how the phone handles incoming intercom calls by enabling/disabling specific parameters using the Aastra Web UI. • Auto Answer • feature. Microphone Mute is enabled by default. Allow Barge In You can configure whether or not the IP phone allows an incoming intercom call to interrupt
  • Aastra 6865i | 6865i User Guide - Page 157
    Configuring Incoming Intercom Settings Aastra Web UI 1. Click on Basic Settings > Preferences > Incoming Intercom Settings. Additional Features 2. The Auto-Answer field is enabled by default. The automatic answering feature is turned on for the IP phone for answering Intercom calls. To disable
  • Aastra 6865i | 6865i User Guide - Page 158
    multicast address(es) without involving SIP signalling. This is called Group Paging on the IP phones. You can specify up to 5 multicast addresses that the phone listens for on the network. This feature is configurable using the Aastra Web UI only. The 6865i in the local network listens for
  • Aastra 6865i | 6865i User Guide - Page 159
    the status at a glance. The phones include an enhanced SCA for the servers that support call bridging and allows two or more SCA users to be connected in a call displays to the LCD on the phone. The SCA call bridging feature is disabled by default on all phones. Your Administrator can enable/disable
  • Aastra 6865i | 6865i User Guide - Page 160
    Party N/A Far-end Far-end Far-end Far-end Far-end Line Key Phone Behavior State Idle Seized Progressing Alerting Active Held Hold private Bridge-active Bridge-held been set up, you can dial any star code commands on the 6865i phone the same way you would on a regular telephone. Other Features A
  • Aastra 6865i | 6865i User Guide - Page 161
    • Sprecode • Services • Park • Phone Lock • Pickup • Paging • Last Call Return (LCR) • Save • Call Fwd (Call Forward) • Delete You can configure the keys using the Aastra Web UI at the path, Operation > Expansion Module when an Expansion Module is attached to the 6865i IP phone. Note
  • Aastra 6865i | 6865i User Guide - Page 162
    Services Directory DND Home (Speeddial) John (Speeddial) Mary (Speeddial) Press to initiate function Note: For more information about installing the M680i Expansion Modules on your phone, see the Aastra M680i Expansion Module Quick Start Guide and Aastra M680i Expansion Module Installation Guide
  • Aastra 6865i | 6865i User Guide - Page 163
    Aastra 6865i Installation Guide for information. How do I find the IP address of my phone? Instructions on where to find the IP address of your phone can be found in this guide in the section, "Finding Your Phone's IP Address" on page 16. Why does my phone display the No Service message? The phone
  • Aastra 6865i | 6865i User Guide - Page 164
    from improper installation or Service Aastra offers ongoing repair and support for this product. This service provides repair or replacement of your Aastra product, at Aastra's option, for a fixed charge. You are responsible for all shipping charges. For further information and shipping instructions
  • Aastra 6865i | 6865i User Guide - Page 165
    Notice To the extent that the product contains user-generated data, you should be aware that damage to products resulting from improper installation or operation, alteration, accident, goods or services. This express warranty sets forth the entire liability and obligations of Aastra with respect
  • Aastra 6865i | 6865i User Guide - Page 166
    the ACL to a supply of goods or services. After Warranty Service Aastra offers ongoing repair and support for this product. If you are not otherwise information and shipping instructions contact: Aastra Telecom Australia Pty Ltd 745 Springvale Road Mulgrave VIC 3170 ABN 16 140 787 195 Phone: +61 3
  • Aastra 6865i | 6865i User Guide - Page 167
    Appendix A - Time Zone Codes The following table identifies the time zone name and time zone code to use on the IP phone. Time Zone Name/Time Zone Code Table Time Zone Name AD-Andorra AE-Dubai AG-Antigua AI-Anguilla AL-Tirane AN-Curacao AR-Buenos Aires
  • Aastra 6865i | 6865i User Guide - Page 168
    Appendix A - Time Zone Codes Time Zone Name CA-Newfoundland CA-Atlantic CA-Eastern CA-Saskatchewan CA-Central CA-Mountain CA-Pacific CA-Yukon CH-Zurich CK-Rarotonga CL-Santiago CL-Easter CN-Beijing CO-Bogota CR-Costa Rica CU-Havana CY-Nicosia CZ-Prague DE-Berlin DK-Copenhagen DM-Dominica DO-Santo
  • Aastra 6865i | 6865i User Guide - Page 169
    Time Zone Name LC-St Lucia LI-Vaduz LT-Vilnius LU-Luxembourg LV-Riga MC-Monaco MD-Chisinau MK-Skopje MQ-Martinique MS-Montserrat MT-Malta MU-Mauritius MX-Mexico City MX-Cancun MX-Merida MX-Monterrey MX-Mazatlan MX-Chihuahua MX-Hermosillo MX-Tijuana NI-Managua NL-Amsterdam NO-Oslo NR-Nauru NU-Niue NZ
  • Aastra 6865i | 6865i User Guide - Page 170
    Appendix A - Time Zone Codes Time Zone Name TR-Istanbul TT-Port of Spain TW-Taipei UA-Kiev US-Eastern US-Central US-Mountain US-Pacific US-Alaska US-Aleutian US-Hawaii UY-Montevideo VA-Vatican YU-Belgrade Time Zone Code EET AST CST EET EST CST MST PST AKS HAS HST UYS CET CET A-4 41-001523-00
  • Aastra 6865i | 6865i User Guide - Page 171
    Index Numerics 6865i customizing 11, 19 feature ...1 incomplete configuration message 10 keys and key descriptions 3 no service message 10 requirements ...2 A Aastra Web UI Operaton parameters 14 phone status ...14 about this guide ...1 account configuration 119 ACD key ...58 allow barge-in,
  • Aastra 6865i | 6865i User Guide - Page 172
    keys ...4 no service ...10, 157 O options Aastra Web UI ...13 IP Phone UI ...11 simplified menu 12 options key ...4 P Paging key ...90 paging, keys for ...90 park/pickup, using on the IP phone 66 password, resetting user's 38 Phone Lock key ...89 phone status ...37 phone status, displaying 15
  • Aastra 6865i | 6865i User Guide - Page 173
    Index X XML application title 60 XML application URI 60 XML beep support 140 XML key ...60 41-001523-00 REV00 - 04.2014 Index-3
  • Aastra 6865i | 6865i User Guide - Page 174
    and/or long distance charges, which result from unauthorized and/or unlawful use. While every effort has been made to ensure accuracy, Aastra will not be liable for technical or editorial errors or omissions contained within this documentation. The information contained in this documentation is
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Aastra Model 6865i SIP IP Phone
User Guide
Release 3.3.1 SP3
41-001523-00 REV00 – 04.2014