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Aastra 6865i 6865i User Guide - Page 107

Receiving Calls, Answering an Incoming Call, Sending an Incoming Call to Voicemail

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Receiving Calls When a call is ringing at your extension, you see the inbound call screen. The line/call appearance LED flashes quickly for the incoming call. 1 Martha Gold 555-1234 Answering an Incoming Call IP Phone UI 1. For handsfree operation, press or the line/call appearance key for the incoming call. or Press for headset operation. or Lift the handset for handset operation. Note: The audio mode setting you have selected in Options List > Headset Settings on the IP phone UI determines if the call goes to handsfree or headset operation. For more information, see the section "Audio Mode" on page 24. If the phone is already connected to a call, pressing the line/call appearance key for the new incoming call automatically places the connected call on hold and answers the new call. To reconnect to a party, press the line/call appearance key for that call. If you cannot answer the call, the caller goes to voicemail (if configured for your extension). Note: The key can be used to cancel the call pickup procedure. Sending an Incoming Call to Voicemail You can send an incoming call directly to voicemail without answering the call. To do this, press without picking up the handset. If you are already on the phone your incoming call should go directly to voicemail. Your phone screen dis- plays a voicemail icon ( ) along with the number of waiting messages, if you have unheard messages (example: x4). 41-001523-00 REV00 - 04.2014 101

Section	Page
Software License Agreement	2
Content	3
Welcome	7
About This Guide	7
Documentation	7
Phone Features	7
Requirements	8
Installation and Setup	8
IP Phone Keys	9
Key Panel	9
Key Description	10
Keypad Keys	12
Getting Started	13
Plugging in and Starting the Phone	13
Idle Screens	15
Incomplete Configuration	16
No Service	16
Methods for Customizing Your Phone	17
Phone Options via the IP Phone UI	17
Simplified Options List	18
Using the IP Phone UI	18
Phone Options via the Aastra Web UI	19
Using the Aastra Web UI	19
Phone Status	21
Phone Status via IP Phone UI	21
Phone Status via the Aastra Web UI	23
SIP Account Status	24
Customizing Your Phone	25
Ring Tones and Tone Sets	25
Ring Tones	25
Configuring Ring Tones and Tone Sets	26
Display	28
Contrast Level	28
Backlight	28
Live Dialpad*	29
Enabling/Disabling Live Dialpad	29
Set Audio	30
Audio Mode	30
Headset Mic Volume	31
DHSG	31
Time and Date	32
Configuring Time and Time Format	32
Configuring Date and Date Format	33
Configuring the Time Zone	33
Configuring Daylight Savings Time	34
Configuring Time Servers	34
Specifying the Language to Use	36
Input Language	38
Latin 2 Character Set	42
User Password	43
Setting a User Password	43
Resetting a User Password	44
Restarting Your Phone	45
Phone Lock	45
Locking/Unlocking a Phone	46
Emergency Dial Plan	47
Defining an Emergency Dial Plan	47
Line Keys and Programmable Keys	48
Multiple Line and Call Appearance Keys	48
Programmable Keys	49
Line Key	51
Configuring a Line Key Using the Aastra Web UI	51
Creating a Speed Dial Key	52
Speed Dial Prefix	52
Press-and-Hold to Create a Speed Dial (applicable to programmable keys and keypad keys)	53
Creating a Speed Dial Using the Speed Dial Edit Option	54
Creating a Speed Dial Using a Programmable Key in the Aastra Web UI	55
Creating Speed Dial Key Using Keypad Speed Dial in the Aastra Web UI	56
Editing Speed Dial Keys	57
Editing a Speed Dial on a Programmable Key	58
Editing a Speed Dial Using Keypad Speed Dial in the Aastra Web UI	59
Do Not Disturb (DND) Key	60
Configuring a DND Key	60
Busy Lamp Field (BLF) Key	61
Configuring a BLF Key Using the Aastra Web UI	61
BLF/List Key	62
Configuring a BLF/List Key Using the Aastra Web UI	62
Automatic Call Distribution (ACD) Key (for Sylantro Call Managers)	64
Configuring an Automatic Call Distribution (ACD) Key Using the Aastra Web UI	64
Using the ACD Key	65
XML Key	66
Configuring an XML Key	67
Accessing the XMLApplication	68
Flash Key	69
Configuring a Flash Key	69
Sprecode Key	70
Configuring a Sprecode Key	70
Park/Pickup Keys	71
Configuring Park/Pickup Keys	71
Using the Park Call/Pickup Parked Call Feature	72
Last Call Return Key	73
Configuring a Last Call Return Key	73
Call Forward Key	74
Configuring a Call Forward	74
BLF/Xfer	75
BLF/Xfer Key Requirements and Functionality	75
Configuring a BLF/Xfer Key Using the Aastra Web UI	76
Speeddial/Xfer	77
Speeddial/Xfer Key Requirements and Functionality	77
Configuring a Speeddial/Xfer Key	78
Speeddial/Conf	79
Configuring a Speeddial/Conf Key	80
Directory Key	81
Configuring a Directory Key	82
Callers List Key	83
Configuring a Callers List Key	84
Redial Key	85
Configuring a Redial Key	86
Conference Key	87
Configuring a Conference Key	88
Transfer Key	89
Configuring a Transfer Key	90
Intercom Key	91
Configuring an Intercom Key	91
Using the Icom Key	92
Services Key	93
Configuring a Services Key	94
Using the Services Key	94
Phone Lock Key	95
Configuring a Phone Lock Key	95
Paging Key	96
Configuring a Paging Key	96
Using the Paging Key	97
Save Key	98
Configuring a Save Key	99
Delete Key	100
Configuring a Delete Key	101
None Key	102
Setting a None Key	102
Making Calls	103
Dialing a Number	103
Using Handsfree Speakerphone	104
Using a Headset	104
Volume Controls for the Headset Microphone	104
Making and Receiving Calls Using a Headset	104
Redial	105
Accessing the Redial List	105
Deleting An Item from the Redial List	106
Delete All Items from the Redial List	106
Mute	106
Receiving Calls	107
Answering an Incoming Call	107
Sending an Incoming Call to Voicemail	107
Handling Calls	108
Placing a Call on Hold	108
When on Hold	108
Automatic Hold	108
Retrieving a Held Call	108
Transferring Calls	109
Blind Transfer	109
Consultive Transfer	109
Direct Transfer	109
Transferring Calls	110
Transferring an Existing Call to Another Existing Call	110
Completing a Transfer to a Contact in Phone Directory	110
Indication of Transferred Calls	110
Conferencing Calls	111
Local Conferencing	111
Centralized Conferencing (for Sylantro and BroadSoft Call Managers)	112
Ending a Conference and Transferring Remaining Parties	114
Ending Calls	114
Managing Calls	115
Directory	115
Accessing Your Directory	116
Managing the Directory	116
Adding a New Entry to the Directory	117
Editing an Entry in the Directory	117
Deleting an Entry in the Directory	118
Delete All Entries in the Directory	118
Saving Entries to the Directory	118
Downloading the Directory to Your PC	119
Callers List	121
Accessing the Callers List	121
Editing Entries in the Callers List	122
Deleting An Entry in the Callers List	122
Deleting All Entries in the Callers List	122
Missed Calls Indicator	123
Downloading the Callers List to Your PC	123
DND and Call Forward	125
DND Configuration	125
Configuring a DND Key	126
Configuring DND Using the Aastra Web UI	126
Using DND Modes via the IP Phone UI	128
Call Forward Configuration	130
Configuring CFWD Using the Aastra Web UI	131
Using CFWD via the IP Phone UI	133
Additional Features	143
Display DTMF Digits	143
Configuring Display of DTMF Digits	143
Play Call Waiting Tone	144
Configuring Call Waiting Tone	144
Stuttered Dial Tone	145
Configuring Stuttered Dial Tone	145
XML Beep Support	146
Configuring XML Beep Support	146
Status Scroll Delay	147
Configuring Status Scroll Delay	147
Switch UI Focus to Ringing Line	148
Configuring Switch Focus to Ringing Line Using the Aastra Web UI	148
Call Hold Reminder During Active Calls	149
Configuring Call Hold Reminder During Active Calls	149
Call Hold Reminder (on single hold)	150
Configuring Call Hold Reminder	150
Call Waiting Tone Period	151
Configuring Call Waiting Tone Period	151
Preferred Line and Preferred Line Timeout	152
Configuring Preferred Line and Preferred Line Timeout Using the Aastra Web UI	153
Goodbye Key Cancels Incoming Calls	154
Configuring Goodbye Key to Cancel Incoming Calls	154
Message Waiting Indicator	155
Configuring Message Waiting Indicator	155
Incoming Intercom Call Features	156
Auto-Answer/Play Warning Tone	156
Microphone Mute	156
Allow Barge In	156
Configuring Incoming Intercom Settings	157
Group RTP Paging	158
Configuring Group RTP Paging	158
Star Codes	160
Other Features	160
Model M680i Expansion Module	161
Using the Expansion Modules	162
M680i Expansion Module	162
Press-and-Hold to Create a Speed Dial Key	162
Troubleshooting Solutions	163
Why is my display blank?	163
Why can’t I get a dial tone?	163
Why doesn’t my phone ring?	163
Why is the light not coming on with a new voicemail message?	163
Why is my handset not working?	163
How do I find the IP address of my phone?	163
Why does my phone display the No Service message?	163
How do I change my user password?	163
Why does my phone display Bad Encrypted Config?	163
How do I restart the IP phone?	163
How do I lock my phone?	163
Limited Warranty	164
Exclusions	164
Warranty Repair Services	164
After Warranty Service	164
Limited Warranty (Australia Only)	165
Repair Notice	165
Exclusions	165
Warranty Repair Services	166
After Warranty Service	166
Appendix A - Time Zone Codes	167
Time Zone Name/Time Zone Code Table	167
Index	171