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Aastra 9316CW 9316CW User Guide - Page 33

Call Waiting?

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Call Waiting Identification information is not being displayed. Make sure that the Call Waiting Identification information option is enabled, and that you have subscribed to a Call Waiting ID† service. You are unable to call back from the Callers List. The Callers List will record the area code of any call, including local calls. You need to take the area code out when dialing numbers from the Callers List. How do you answer Call Waiting? To answer a Call Waiting call, press ˚. You may have to subscribe to a Call Waiting† service to use this feature. You can view regular Caller ID information, so why can't you see who is calling on Call Waiting? Ensure that the Call Waiting Identification option (option 10) is on, and that you have subscribed to a Call Waiting ID† service from your telephone company. Also note that you will not recieve Call Waiting ID when an extension is in use. † The actual name for this service may differ in your area. Please consult your local telephone company for information. 29

Section	Page
9316CW Important Tips	2
Introduction 1	3
Key Descriptions 2	3
The Set Options list 3	3
Basic Installation 4	3
Basic Features 6	3
Directory 12	3
Callers List 15	3
Memory keys 17	3
Advanced Features 21	3
Display messages and lights 24	3
General display messages 25	3
Troubleshooting 28	3
Index	3
Introduction	5
Key Descriptions	6
The Set Options list	7
Basic Installation	8
Connecting the handset cord	8
Connecting the line cord	8
Connecting an optional fax machine or modem	8
Connecting the power adaptor	8
Checking your telephone	9
Desk Mounting	9
Optional Wall Mounting	9
Adjusting the Display	9
The Set Options Key	9
Basic Features	10
Making a call	10
1. Lift the handset or press ©.	10
1. Enter the number using the dial pad.	10
2. Enter the number using the dial pad.	10
2. Lift the handset or press either © or ¶.	10
Answering a call	10
1. Lift the handset or press ©.	10
1. Make or answer a call.	10
2. Press . The display shows that the call is on hold.	10
3. Hang up the handset.	10
4. To retrieve the call, lift the handset or press either ˙ or ©.	10
Making a Handsfree call	11
1. Press ©.	11
1. Lift the handset.	11
2. Enter the number using the dial pad.	11
2. Enter the number using the dial pad.	11
3. When the call is answered, press ©.	11
4. Hang up the handset.	11
Putting a call on mute	11
1. Press ©.	11
2. Without lifting the handset, make a call.	11
3. To turn the microphone off, press ©again. You can hear your caller but your caller cannot hear...	11
4. To speak to your caller, press © again. Each time you press ©, you switch between handsfree an...	11
5. When the call is over, press ®.	11
Using the Redial List	11
1. Press µ. The display shows the last number you dialed.	11
2. Find the number you wish to call by pressing ª.	11
3. When the number is displayed, lift the handset or press either © or ¶.	11
1. Press µ.	11
2. Press · twice. The entire Redial List is deleted.	11
Super Call Waiting Identification=	12
SuperFlash	13
Turning the display of Call Waiting Identification on or off	14
1. Press the Set Options key.	14
2. Use ª to scroll to number 10 or press ⁄‚ to go directly to the item.	14
3. Press • to turn the Call Waiting Identification display on or off.	14
4. Press ®.	14
Changing the display language	14
1. Press the Set Options key.	14
2. Use ª to scroll to number 1 or press ‚⁄ to go directly to the item.	14
3. Press • to change the language.	14
4. Press – until the display language you want appears on the display.	14
5. Press £ to select the displayed language.	14
6. Press ®.	14
Setting the date and time	14
1. Press the Set Options key.	14
2. Use ª to scroll to number 2 or press ‚¤to go directly to the item.	14
3. Press • and follow the instructions on the display.	14
4. Press ®.	14
Turning the ringer on or off	15
1. Press the right side of Ã. Continue pressing the right hand side until you reach the desired r...	15
1. Press the left side of Ã. Continue pressing the left hand side until the ringer is off. Ringer...	15
Setting the ring tone and ringer volume	15
1. Make sure that the ringer is turned on.	15
2. Press the Set Options key.	15
3. Use ª to scroll to number 3 or press ‚‹ to go directly to the item.	15
4. Press • and follow the instructions on the display. When picking the ring tone, press Ã to adj...	15
5. Press ß to end when you are satisfied with ring tone and ringer volume. Note: You cannot turn ...	15
6. Press ®.	15
Controlling the ringer volume	15
Controlling the receiver volume	15
Controlling the speaker volume	15
Directory	16
Saving numbers and names to the Directory	16
1. Press ß.	16
1. Ensure a number is on the display. Choose a number from the Directory, Redial List, or Callers...	16
2. Press ¢.	16
2. Press ß.	16
3. Enter the number using the dial pad.	16
3. Press ¢. If the name is displayed with the number, both are now saved in the Directory.	16
4. Press ß. Only the number is stored at this point.	16
4. If no name is displayed, you are prompted to enter one. If you do not want a name, go to step ...	16
5. If you do not want a name, go to step 6. To enter a name, use the dial pad. (See Entering Name...	16
5. Press ß.	16
6. Press ß.	16
Saving an active call into the Directory	16
1. Answer or make a call.	16
2. Press ß.	16
3. Press ¢. If the name was displayed with the number, both are now saved in the Directory.	16
4. If no name is displayed, you are prompted to enter one. If you do not want to enter one, go to...	16
5. Press ß.	16
6. Press ®.	16
Saving a memory key entry to the Directory	17
1. Press the desired memory key. Ensure the live dial pad option is turned off.	17
2. Press ß.	17
3. Press ¢. If the name was displayed with the number, both are now saved in the Directory.	17
4. If no name is saved, you are prompted to enter one. If you do not want to enter a name, go to ...	17
5. Press ß.	17
6. Press ®.	17
Entering Names	17
Making a call from the Directory	17
1. Press ¢.	17
2. Press ª or use the dial pad to find the item you want to dial out.	17
3. Lift the handset or press either © or ¶.	17
4. To end the call, hang up the handset or press ®.	17
Finding items in the Directory	18
1. To see the Directory heading, press ¢.	18
2. To see the listings that start with a particular letter, press the appropriate dial pad key. T...	18
3. To leave the Directory at any time, press ¢ or ®. Note: If you are on a call while you are vie...	18
Editing in the Directory	18
1. Press ¢.	18
2. Press ª to find the item you want to edit.	18
3. To begin editing, press “.	18
4. If you do not want to change the number, go to step 5. To backspace and erase digits, press “....	18
5. Press ß.	18
6. If you don’t want to change the name, go to step 7. To change or add to a name, use “ and the ...	18
7. Press ß.	18
8. Press ®.	18
Deleting items from the Directory	18
1. Press ¢.	18
2. Press ª to find the item you want to delete.	18
3. Press · twice. You are still in the Directory.	18
4. Press ® or ¢ to exit the Directory at any time.	18
1. Press ¢.	18
2. Press ·.	18
3. Press · again to confirm deletion of the entire Directory.	18
4. Press ®.	18
Callers List	19
Using the Callers List	19
Setting up the Callers List	19
1. Press the Set Options key.	19
2. Use ª to scroll to number 8 or press ‚° to go directly to the item.	19
3. Press • to change the Callers List.	19
Finding an item in the Callers List	19
1. To see the Callers List heading, press Å.	19
2. To see the first new caller in the list, press –. To move down and up the list, press ª. If yo...	19
3. To leave the Callers List at any time, press Å or ®. Note: If you are on a call while viewing ...	19
Making a call from the Callers List	19
1. Press Å.	19
2. Use ª to find the number you want to dial.	19
3. Lift the handset or press either © or ¶.	19
4. To end the call, hang up the handset or press ®.	19
Editing in the Callers List	20
1. Press Å.	20
2. Use ª to find the number you want to edit.	20
3. Press any key on the dial pad to begin editing.	20
4. To add digits, use the dial pad. To erase one digit to the right of the cursor, press ‘. To er...	20
5. To dial the edited number, lift the handset or press either © or ¶.	20
1. Press Å.	20
2. Use ª to find the item you want to edit.	20
3. Using the dial pad, press ⁄ and the area code if necessary.	20
4. To dial the edited number, lift the handset or press either © or ¶.	20
5. If you want to save the number to the directory, press ß. See Saving numbers and names to the ...	20
Saving Callers List numbers to the Directory or a Memory key	20
1. Press Å.	20
2. Use ª to find the number you want to copy.	20
3. Press ß.	20
4. Press ¢ or the memory key where you want to store the number.	20
5. If no name is displayed, you are prompted to enter one. To enter a name, use the dial pad. (Se...	20
6. Press ß.	20
7. To leave the Callers List at any time, press Å or ®.	20
Deleting from the Callers List	21
1. Press Å.	21
1. Press Å.	21
2. Use ª to find the item you want to delete.	21
2. Press · twice.	21
3. Press · twice. You are still in the Callers List.	21
3. To leave the Callers List at any time, press Å or ®.	21
4. To leave the Callers List at any time, press Å or ®.	21
Memory keys	21
Saving numbers and names in memory keys	21
1. Press ß.	21
2. Press the desired memory key.	21
3. Enter the number using the dial pad. You can enter a maximum of 24 digits. Note: If you requir...	21
4. Press ß.	21
5. To skip the name, go to step 6. To enter a name, use the dial pad. (See Entering Names on page...	21
6. Press ß.	21
7. Label the memory key. (See the diagram on page18.)	21
Saving from the display into memory keys	21
1. Ensure that a number is on the display. (For example, answer a call or make a call using the d...	21
2. Press ß.	21
3. Press the desired memory key. If the name was displayed with the number, both are now saved in...	21
4. If no name is displayed, you are prompted to enter one. If you do not want to enter a name, go...	21
5. Press ß.	21
6. Label the memory key. (See the diagram, Labeling the memory keys on page18.)	21
Labeling the memory keys	22
Making calls from memory keys	22
1. Lift the handset or press either © or ¶.	22
1. Press the memory key with the number you want to dial out.	22
2. Press the memory key with the number you want to dial out.	22
2. Lift the handset or press either ©or ¶.	22
Editing memory keys	22
1. To see its contents, press the memory key.	22
2. Press “.	22
3. If you do not want to change the number, go to step 4. To backspace and erase digits, press “....	22
4. Press ß.	22
5. If you do not want to change the name, go to step 6. To add letters, use the dial pad. (See En...	22
6. Press ß.	22
Deleting memory keys	23
1. To see its contents, press the memory key.	23
2. To erase, press · twice.	23
Saving features in memory keys	23
1. Press ß.	23
1. Press ß.	23
2. Press the desired memory key.	23
2. Press the desired memory key.	23
3. Enter the telephone company feature codes for turning the feature On.†	23
3. Enter the telephone company feature code for turning the feature Off.†	23
4. Press ß again.	23
4. Press ß again.	23
5. Enter the feature name using the dial pad. (See Entering Names on page13.)	23
5. Enter the feature name using the dial pad. (See Entering Names on page13.)	23
6. Press ß again.	23
6. Press ß again.	23
7. Label the memory key. (See the diagram on page18.)	23
7. Label the memory key. (See the diagram on page18.)	23
Using feature keys	23
1. Press the memory key where you stored the desired feature. The display shows the feature name ...	23
2. Lift the handset or press either © or ¶. The feature code is dialed out, which turns the featu...	23
Saving a feature and light in memory keys	24
1. Press ß. Do NOT select a memory key yet.	24
1. Press ß. Do NOT select a memory key yet.	24
2. To program the light on, press ⁄.	24
2. To program the light off, press ‚.	24
3. Press the desired memory key.	24
3. Press the desired memory key.	24
4. Enter the telephone company feature code for turning the feature on.	24
4. Enter the telephone company feature code for turning the feature off.†	24
5. Press ß.	24
5. Press ß.	24
6. Read the display to confirm the number.	24
6. Read the display to confirm the number.	24
7. Label the memory key. (See the diagram on page18.)	24
7. Label the memory key. (See the diagram on page18.)	24
Using FeatureLight keys	24
1. Press the memory key where you stored the FeatureLight. The display shows FeatureLight ON or F...	24
2. Lift the handset or press either © or ¶. The feature and light turn on or off. (When the featu...	24
Advanced Features	25
Adding a timer key	25
1. Press the Set Options key.	25
2. Use ª to scroll to number 4, or press ‚› to go directly to the item.	25
3. Press • to add a Timer key.	25
4. Press a memory key.	25
5. Press ß.	25
6. Label the Timer key. (See the diagram on page18.)	25
Using the call timer	25
1. Make or answer a call. The timer starts running automatically.	25
2. Once on the call, press the Timer key. The display shows the running time of the call. Press t...	25
3. When the call is over, hang up the handset or press ®. The timer stops counting.	25
Deleting a timer key	25
1. Press the timer key.	25
2. Press · twice.	25
Selecting the dial pad mode	25
1. Press the Set Options key.	25
2. Use ª to scroll to number 5 or press ‚ﬁ to go directly to the item.	25
3. Press • to change the dial pad mode.	25
4. Press ®.	25
Entering area codes	26
1. Press the Set Options key.	26
2. Use ª to scroll to number 7 or press ‚‡ to go directly to the item.	26
3. Press •.	26
4. Enter the area code or prefix and press ß. Repeat this step for each area code or prefix you w...	26
5. Press ®.	26
1. Press the Set Options key.	26
2. Use ª to scroll to number 7 or press ‚‡ to go directly to the item.	26
3. Press •. The first area code is displayed. If this is the number you want to delete or change,...	26
4. Press ß until you see the number you want to change or delete.	26
5. Press “ to backspace and delete or change the area code or prefix.	26
6. Press ß.	26
7. Press ®.	26
The Security Numbers feature	27
1. Press the Set options key.	27
2. Use ª to scroll to number 9 or press ‚· to go directly to the item.	27
3. Press •.	27
4. Using the dial pad, enter the security number.	27
5. Press ß to end.	27
6. Press ®.	27
1. Press the Set options key.	27
2. Use ª to scroll to number 9 or press ‚· to go directly to the item.	27
3. Press •.	27
4. Press ß until you find the number you want to change or delete.	27
5. Press “ to backspace and simply delete the secure number, or delete the secure number and use ...	27
6. Press ß.	27
7. Press ®.	27
Display messages and lights	28
The Callers List screen	28
Knowing when you have a Voice Mail message	28
Clear Message Waiting	28
1. Press the Set Options key.	28
2. Use ª to scroll to number 6, or press ‚ﬂ to go directly to the item.	28
3. Press • to clear message waiting.	28
4. Press ®.	28
General display messages	29
Callers List display messages	30
Learning about the lights	31
Set indicator light messages	31
Handsfree indicator light messages	31
Viewing multiple display and light messages	31
Troubleshooting	32
The display is in an alternate language.	32
The cursor does not move when saving in the Directory.	32
You cannot save a Directory number into a memory key.	32
Callers are not identified on the display.	32
The Callers List is empty.	32
You cannot dial a number in the Callers List.	32
You cannot hear a caller or be heard.	32
There is no information on the display and the ringer volume is low.	32
The power is out and the display is blank.	32
The display works but you can’t hear a dial tone.	32
The telephone wobbles.	32
You cannot program a memory key.	32
Call Waiting Identification information is not being displayed.	33
You are unable to call back from the Callers List.	33
How do you answer Call Waiting?	33
You can view regular Caller ID information, so why can’t you see who is calling on Call Waiting?	33
A	34
C	34
D	34
E	34
F	34
H	34
I	34
L	34
M	35
N	35
O	35
P	35
R	35
S	35
T	35
V	35