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Aastra DT692 User Guide DT690 and DT692 for MX-ONE - Page 134

Troubleshooting

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USER GUIDE 24 Troubleshooting This chapter contains information on how to solve common operational problems, see table 12 on page 134, and warnings, see table on page 135, you may receive. Go through the following lists if you encounter any problems. If the checklists do not solve the problem, contact the system administrator. If others have similar problems, there may be a system error. Table 12 Operational problems Fault Probable cause Action or comment No display The battery level is low or the phone is defective. Charge the battery. Change the screen saver settings as described in Screen saver page 108. Contact system administrator. No ringing The mute icon is shown in the display, or ringer volume set to silent, or the phone is defective. Make a long press on , or increase volume. Not possible to switch off handset by long pressing the On-hook key A handset restriction preventing the user to switch off the handset. Enable the parameter Possible to switch off handset, see the handset configuration manual. Handset, with in charger > Other actions>switch off enabled, is not switched off when placed in charger 134 1424-EN/LZT 103 088 Uen H 2014-04-03

Section	Page
Aastra DT690/DT692	1
Cordless Phone for MX-ONE™	1
USER GUIDE	1
Copyright	2
1 Introduction	3
1.1 About this User Guide	3
1.2 Preparing for Use	3
1.3 IPEI and IPDI Codes	3
1. Dial *#06# when the phone is in idle mode.	4
2. Press Back to return to idle mode.	4
1.4 Software Version	4
1. Dial *#34# when the phone is in idle mode.	4
2. Select Software and press Select.	4
3. Press Back until you return to idle mode.	4
1.5 Accessibility and Voice Quality	5
1.5.1 Operating area	5
1.5.2 Out of Range	5
1.5.3 Standby Time	5
2 Safety Instructions	6
2.1 Precautions	6
2.1.1 Frequency Range	8
2.2 Regulatory Compliance Statements (EU and EFTA only)	8
2.3 Regulatory Compliance Statements (USA and Canada only)	8
2.3.1 FCC Compliance Statements	9
2.3.2 Exposure to Radio Frequency Signals	9
2.3.3 Information to User	10
2.3.4 IC Requirements for Canada	10
2.4 Bluetooth Qualified Design ID	11
2.5 Environmental Requirements	12
2.5.1 Cordless Telephone	12
2.5.2 Battery	13
2.5.3 Disposal of Telephone and Batteries	14
3 DT690 and DT692 Description	15
Figure 1: Overview of the DT690/DT692 cordless phone	15
3.1 Functions and Accessories	16
Table 1 Functions	16
* This is a system dependent feature.	17
** This feature requires configuration in WinPDM or CPDM3.	17
Table 2 Accessories	17
3.1.1 Accessories	18
Case	18
Antenna	18
Loudspeaker	18
Microphone	18
Clips	18
Battery	18
3.2 Display Information	18
Figure 2: Example of a display in idle mode	18
3.2.1 Soft keys	19
Figure 3: Soft keys “Call” and “List”	19
3.2.2 System Connection Messages	21
3.2.3 Display Icons	22
3.2.4 Menu Tabs	24
3.3 Menu Structure	25
Figure 4: The main menu with the Messaging icon selected	25
3.3.1 Calls Menu	26
Figure 5: Calls Menu	26
3.3.2 Contacts Menu	27
Figure 6: Contacts Menu	27
3.3.3 Profile Menu	27
Figure 7: Profile Menu	27
3.3.4 Messaging Menu	28
Figure 8: Messaging Menu	28
3.3.5 My Favourites Menu	29
Figure 9: My favourites Menu	29
3.3.6 Short cuts Menu	29
Figure 10: Short cuts Menu	29
3.3.7 Connection Menu	30
Figure 11: Connection Menu	30
3.3.8 Settings Menu	31
Figure 12: Settings Menu	31
3.3.9 In Call Menu	32
Figure 13: In call Menu	32
3.3.10 Customizing the Menu Structure	33
3.3.11 Additional In Call Functions	33
3.4 Tones	34
3.5 Indicators	35
3.5.1 Phone Indicator	35
Table 3 Cordless Phone Indicator	35
3.5.2 Desk PDM Charger Indicator	35
Table 4 Desk PDM Charger Indicator	35
4 Switching On and Off	37
4.1 Switching On	37
1. Press and hold .	37
2. Press Yes to confirm.	37
4.2 Switching Off	37
1. In idle mode, press and hold .	37
2. Press Yes to confirm.	37
5 Free Seating	38
5.1 Logging On	38
1. Press 11.	38
2. Dial the authorization code * extension number # and press .	38
3. Press to finish the procedure.	38
5.2 Logging Off	38
1. Press #11# and then .	38
2. Press to finish the procedure.	38
6 Incoming Calls	39
6.1 Answering Calls	39
6.1.1 Call Pick-up	40
1. Call the ringing extension and press .	40
2. When you hear a busy tone, press 8.	40
6.1.2 Mute Ring Signal	40
1. Press to suppress the ringing.	40
2. Press to answer the call.	40
6.1.3 Silent Ringing	40
6.2 Rejecting a Call	40
6.3 Ending a Call	40
6.4 Parallel Ringing	41
6.4.1 Disabling Parallel Ringing Temporarily	41
1. Press 21	41
2. Dial the extension number, press # and press .	41
3. Press to finish the procedure.	41
6.4.2 Restoring Parallel Ringing	41
1. Press #21#.	41
2. Press .	41
3. Press to finish the procedure.	41
7 Outgoing Calls	43
7.1 Calling	43
1. Dial the number and press or Call.	43
2. If needed, press Clear to erase and edit the number.	43
7.1.1 Dialing Using a Pre-programmed Hot Key, Soft Key or Multifunctional button	44
Press the pre-programmed hot key, soft key or multifunctional button.	44
7.1.2 Dialing a Number From the Call List	44
1. Press .	44
2. Step with the navigation keys in the call list and select a number to dial. If you wish to edit the number before calling, do the following:	44
a) Press More.	44
b) Select Edit number, press Select, and make the desired changes.	44
3. Press or Call.	44
7.1.3 Dialing From Contacts	44
1. Press Menu, select , and press Select.	44
2. Select Call contact, and press Select.	45
3. Select a contact from the list, or search a name or number by enter characters in the Search field, and press or Call.	45
7.1.4 Dialing a Number from a Text Message	45
7.1.5 Loudspeaking (Handsfree)	45
1. Press .	45
2. You are connected to the call via the loudspeaker and microphone.	45
7.2 Number Presentation Restriction	45
1. Press *42# and press .	45
2. Dial the number.	45
7.3 Last External Number Re-dial	46
7.4 When You Receive a Busy Tone	46
7.4.1 Callback	46
7.4.1.1 Ordering Callback for an Extension	46
1. Press More.	46
2. Select Callback, and press Select.	46
3. Press and wait until the phone alerts.	46
4. Press to answer when you are called back.	47
7.4.1.2 Ordering Callback for an External Number	47
1. Press 6#.	47
2. Press to finish the procedure.	47
3. Press .	47
7.4.1.3 Canceling a Single callback	47
1. Press #37*.	47
2. Dial the extension number and press #.	47
3. Press .	47
4. Press to finish the procedure.	47
7.4.1.4 Canceling All Callbacks	48
1. Press #37#.	48
2. Press .	48
3. Press to finish the procedure.	48
7.4.2 Ordering Call Waiting	48
1. Press More, select Call Waiting and press Select.	48
2. Keep the phone off hook but close the menu.	48
3. When the called extension or external line becomes free, it will be called automatically.	48
7.4.3 Intrusion	48
7.4.3.1 Ordering Intrusion On a Busy Extension	49
1. Press 4 when you hear a busy tone.	49
7.5 Bypass	49
1. Press 60.	49
2. Dial the extension number and press # and .	49
7.6 Speed Dialing	49
1. Dial the common speed dialing number.	49
2. Press to make the call.	49
7.7 Voice Dialing	50
7.8 Authorization Codes	50
7.8.1 Common Authorization Code	50
7.8.1.1 Opening the Extension For a Single Call	50
1. Press 72.	50
2. Enter the authorization code, press # and .	50
3. Dial the digit(s) to get an external line.	50
4. Dial the external number.	50
7.8.1.2 Opening the Extension For Several Calls	50
1. Press #73*.	50
2. Enter the authorization code, press # and .	51
3. Press to finish the procedure.	51
7.8.1.3 Locking the Extension	51
1. Press 73.	51
2. Enter the authorization code, press # and .	51
3. Press to finish the procedure.	51
7.8.2 Individual Authorization Code	51
7.8.2.1 Locking the Phone	51
1. Press 76.	51
2. Enter the authorization code, press # and .	51
3. Press to finish the procedure.	51
7.8.2.2 Making Calls While the Phone Is Locked	51
1. Press 75.	51
2. Enter the authorization code, press # and .	51
3. Dial the digits to get an external line and the external number.	52
7.8.2.3 Opening the Phone	52
1. Press #76*.	52
2. Enter the authorization code, press # and .	52
3. Press to finish the procedure.	52
7.8.2.4 Assigning Own the Individual Authorization Code to Other Phone	52
1. Press 75.	52
2. Enter the authorization code and press *.	52
3. Dial your own extension number, press # and .	52
4. Dial the digits to get an external line and the external number.	52
7.8.2.5 Changing the Individual Authorization Code	52
1. Press 74.	52
2. Enter the old authorization code and press *.	52
3. Enter the new authorization code, press # and .	52
4. Press to finish the procedure.	52
8 Call List	53
8.1 Opening the Call List	53
1. Press Menu, select , and press Select	53
2. Select Call list, and press Select.	53
3. Scroll the list to select a number to call or edit.	53
4. Select More or Call.	53
5. Press Back to leave the call list.	53
8.2 Saving a Number in the Call List	54
1. Press Menu, select , and press Select.	54
2. Select Call list, and press Select.	54
3. Scroll the list to select a number to edit.	54
4. Select More and Edit number.	54
5. Press Save number, specify the type of number, and press Select.	54
6. Press Add, enter the desired name and press OK.	54
7. Make any other necessary settings and press Save and then press Back twice to leave the call list.	54
8.3 Deleting a Number From the Call List	54
1. Press Menu, select , and press Select.	54
2. Select Call list, and press Select.	54
3. Scroll the list to select a number and press More.	54
4. Select Delete, and press Select to remove the selected number.	54
5. Press Yes to confirm.	54
9 Contacts	55
Local phonebook	55
Company phonebook	55
Central phonebook (optional)	55
9.1 Dialing a Contact from the Local or Company Phonebook	55
1. Press Menu, select , and press Select.	55
2. Select Call contact, and press Select.	55
3. Select a contact from the list, or search a name or number by entering characters in the Search field, and press Call.	55
9.2 Dialing a Contact from the Central Phonebook (Optional)	56
9.2.1 Searching by Name	56
1. Press Menu, select , and press Select.	56
2. Select Central Phonebook, and press Select.	56
3. Select Search by name, and press Select.	56
4. Enter the first or last name and press Search.	56
5. Press or Call.	56
9.2.2 Searching by Number	56
1. Press Menu, select , and press Select.	56
2. Select Central Phonebook, and press Select.	56
3. Select Search by number, and press Select.	56
4. Enter the first digit in the number and press Search.	56
5. Select the number to call from the result list and press or Call to make the call.	56
9.2.2.1 Adding a Contact from the Central Phonebook Search	56
1. Press More.	56
2. Select Add to cont. and press Select.	56
3. Press Save.	56
9.2.3 Viewing Last Search Result	57
1. Press Menu, select , and press Select.	57
2. Select Central Phonebook, and press Select.	57
3. Select Last Result, and press Select.	57
9.3 Adding a Name and a Number	57
1. Press Menu, select , and press Select.	57
2. Select Add contact and press Select.	57
3. Select New or From call list and press Select.	57
a) Press Add, enter the name, and press OK.	57
b) Select Name, Work number, Mobile number, or Other number, and press Add. It is possible to a tone “T” or a pause “P” by pressing 5 times or 7 times respectively.	57
c) Enter the number and press OK.	57
d) Press Save.	57
a) Navigate to the desired number in the call list and press Add.	57
b) Select Work number, Mobile number or Other number, and press Select.	57
c) Select Name and press Add.	57
d) Enter the name of the contact and press OK to save the entry.	57
e) Press Save.	57
9.4 Changing a Name and a Number	58
1. Press Menu, select , and press Select.	58
2. Select Edit contact and press Select.	58
3. Select the contact to change, and press Edit.	58
4. Select what to edit for this contact (Name, Work number, Mobile number or Other number) and press Edit again.	58
5. Make the changes, and press OK.	58
6. Press Save to save the changes.	58
9.5 Deleting a Name and a Number	58
1. Press Menu, select , and press Select.	58
2. Select Delete contact and press Select.	58
3. Press Delete to delete the entry and confirm deletion by pressing Yes.	58
9.6 Writing Text and Numbers	59
1. Press 7777 for S.	59
2. Press 6 for m.	59
3. Press 444 for i.	59
4. Press 8 for t.	59
5. Press 44 for h.	59
6. Press OK when the name is complete.	59
9.6.1 Number Input Mode	59
9.6.2 Text Input Mode	59
9.6.3 Special Characters	60
Figure 14: Available characters	60
10 Shortcuts	61
10.1 Soft Keys	61
1. Press Menu, select , and press Select.	61
2. Select Soft keys and press Select.	61
3. Select Left, Middle, or Right, and press Select.	61
4. Select Name and press Select.	61
5. Select Function and press Select.	61
6. Select a function from the list, and press Select.	61
7. Press Back to confirm, or enter any required information, such as a phone number, and press OK to confirm.	61
8. Select Value (if available for the selected function), press Select, enter a value and press OK.	61
9. Select Control question, and press Select.	61
10. Select Off or On, and press Select and then Back.	61
11. Press Save.	61
10.2 Hot Keys	62
1. Press Menu, select , and press Select.	62
2. Select Hot keys and press Select.	62
3. Select a number (0 or 2-9) in the list and press Select.	62
4. Select Function and press Select.	62
5. Select a function from the list, and press Select.	62
6. Press Back to confirm, or enter any required information, such as a phone number, and press OK to confirm.	62
7. Select Value (only available for some functions), press Select enter a value and press OK.	62
8. Select Control question, and press Select.	62
9. Select Off or On, and press Select and then Back.	62
10. Press Save to save the setting.	62
10.3 Navigation Keys	62
1. Press Menu, select , and press Select.	62
2. Select Navigation keys and press Select.	62
3. Select Up, Down, Left, or Right, and press Select.	62
4. Select Function and press Select.	63
5. Select a function from the list, and press Select.	63
6. Press Back to confirm, or enter any required information, such as a phone number, and press OK to confirm.	63
7. Select Value (if available for the selected function), press Select enter a value and press OK.	63
8. Select Control question and press Select.	63
9. Select Off or On, and press Select and then Back.	63
10. Press Save.	63
10.4 Multifunction Button	63
1. Press Menu, select , and press Select.	63
2. Select Multifunction button, and press Select.	63
3. Select Long press or Multi press, and press Select.	63
4. Select Function and press Select.	63
5. Select a function from the list, and press Select.	63
6. Press Back to confirm, or enter any required information, such as a phone number, and press OK to confirm.	63
7. Select Value (if available for the selected function), press Select enter a value and press OK.	64
8. Select Control question, and press Select.	64
9. Select Off or On, and press Select and then Back.	64
10. Press Save.	64
11 Favorites	65
11.1 Adding a Favorite	65
1. Press Menu, select , and press Select.	65
2. Select Edit favourites, and press Select.	65
3. Select one of the menu options and press Change.	65
4. Press Back to save the setting.	65
5. Press Back twice to return to the idle menu.	65
11.2 Deleting a Favorite	65
1. Press Menu, select , and press Select.	65
2. Select Edit favourites, and press Select.	65
3. Deselect the menu option you wish to delete, and press Change.	65
4. Press Back to save the setting.	65
5. Press Back twice to return to the idle menu.	65
12 During Calls	66
12.1 Volume Control	66
12.2 Loudspeaking (Handsfree)	66
12.3 Muting the Microphone	66
1. Press More, select Microphone off, and press Select.	66
1. Press More, select Microphone on, and press Select.	67
12.4 Opening Contacts During Call	67
1. Press More.	67
2. Select Contacts, and press Select.	67
3. Select Call contact to search a contact in the local or company phonebook. Or select Central Phonebook to search a contact in the central phonebook.	67
4. Press Select.	67
5. Select or search a contact.	67
12.5 Open messaging during a call	67
1. Press the soft key More during the call.	67
2. Select Messaging.	67
12.6 Inquiry	68
1. Press More during the call.	68
2. Select New call and press Select.	68
3. Dial the third party's phone number and press .	68
4. When the third party answers, it is possible to switch between the calls (refer back), transfer the call, create a conference, and end one of the calls.	68
12.6.1 Ending Inquiry Call	68
1. Press More during the call.	68
2. Select End call and press Select.	68
12.6.2 Refer Back	68
1. Press More, select Switch and press Select.	68
12.7 Transfer	69
1. Press More, select New call and press Select.	69
2. Dial the third party and press .	69
3. Press More, select Transfer, and press Select.	69
12.8 Emergency call	69
12.9 Blind Transfer	69
1. Press More, select Transf. to new and press Select.	69
2. Dial the third party, and press .	70
12.10 Call Parking (On Hold)	70
1. Press R.	70
12.10.1 Resuming a Call	70
1. Press within 30 seconds.	70
12.10.2 Resuming a Call on Another Extension	70
1. Call the extension where the call was put on hold and press .	70
2. Press 8.	70
12.11 Answering a Call Waiting Call	70
12.11.1 Putting the Ongoing Call On Hold	71
1. Press R.	71
2. Press to finish the call.	71
12.11.2 Terminating the Ongoing Call	71
1. Press to finish the ongoing call.	71
2. Press to answer the new call.	71
12.12 Conference	71
1. Press More, select New Call, and press Select.	71
2. Dial the number, and press .	72
3. Press More, select Conference and press Select.	72
4. Repeat the procedure to add more conference members.	72
12.13 Dialing During a Connected Call	72
1. Press 9.	72
2. Dial the required digits.	72
1. Press More, select DTMF and press Select.	72
2. Dial the required digits.	72
13 Call Forwarding	73
13.1 Diversion from Call Services Menu	73
13.1.1 Ordering Diversion of Incoming Calls	73
1. Press Menu, select and press Select.	73
2. Step to Call services, and press Select.	73
3. Select Divert calls and press Select.	73
4. Select Internal, External, No reply or When busy, and press Select.	73
5. Select Activate and press Select.	73
6. Dial the number (maximum 24 digits) to divert your calls to and press OK. You can also press to select a number from the call list.	73
7. Press to finish the procedure.	73
13.1.2 Canceling Diversion	74
1. Press Menu, select and press Select.	74
2. Step to Call services, and press Select.	74
3. Select Divert calls and press Select.	74
4. Select Internal, External, No reply or When busy, and press Select.	74
5. Select Deactivate.	74
6. Press to finish the procedure.	74
13.2 Internal Follow-me	74
13.2.1 Ordering Internal Follow-me	74
1. Press 21.	74
2. Dial the answering position number and press # and .	74
3. Press to finish the procedure.	74
13.2.2 Cancelling Internal Follow-me	74
1. Press #21#.	74
2. Press .	75
3. Press to finish the procedure.	75
13.2.3 Remote Programming of Follow-me	75
1. Press 21 extension number to divert * internal number of follow-me position #	75
2. Press and wait for the call timer to start in the display.	75
3. Press .	75
1. Press #21* diverted extension number #	75
2. Press and wait for the call timer to start in the display.	75
3. Press .	75
13.3 External Follow-me	75
13.3.1 Ordering External Follow-me	75
1. Press *22#.	75
2. Dial the digit or digits to get a line, and enter the external number.	76
3. Press # and .	76
4. Press to finish the procedure.	76
13.3.2 Cancelling External Follow-me	76
1. Press #22#.	76
2. Press .	76
3. Press to finish the procedure.	76
13.3.3 Remote Programming of External Follow-Me	76
1. Press 22 extension number to divert #	76
2. Press route access code and the external number #	76
3. Press and wait for the call timer to start in the display.	76
4. Press .	76
1. Press #22* diverted extension number #	76
2. Press and wait for the call timer to start in the display.	76
3. Press .	76
13.4 Personal Number	77
13.4.1 Activating or Changing Personal Number From Your Office Phone	77
1. Press 10.	77
2. Enter the search profile digit (1-5).	77
3. Press # and .	77
4. Press to finish the procedure.	77
13.4.2 Cancelling Personal Number From Your Office Phone	78
1. Press #10#.	78
2. Press .	78
3. Press to finish the procedure.	78
13.4.3 Activating or Changing Personal Number From an External Phone	78
1. Call the DISA function at your office.	78
2. Press 75.	78
3. Enter the authorization code and press *.	78
4. Dial your own extension number and press #.	78
5. Press 10.	78
6. Dial your own extension number and press *.	78
7. Enter the search profile number, (1-5).	78
8. Press # and .	78
13.4.4 Cancelling From External Phone	79
1. Call the DISA function at your office.	79
2. Press 75.	79
3. Enter the authorization code and press *.	79
4. Dial your own extension number and press #.	79
5. Press #10*.	79
6. Dial your own extension number and press #.	79
7. Press .	79
13.4.5 Creating and Using Search Profiles	79
Table 5 Profile 1 - In office	80
Table 6 Profile 2 - At home	80
13.5 Settings Form For Search Profiles	81
Table 7 Profile 1 - ______________	81
Table 8 Profile 2- ______________	81
Table 9 Profile 3- ______________	81
Table 10 Profile 4 - ______________	82
Table 11 Profile 5 - ______________	82