Aastra ITE 760 User Guide

Aastra ITE 760 Manual

Aastra ITE 760 manual content summary:

  • Aastra ITE 760 | User Guide - Page 1
  • Aastra ITE 760 | User Guide - Page 2
    Proprietary Information and Contents ii M M Aastra - 2568-004
  • Aastra ITE 760 | User Guide - Page 3
    ITE-760 User Guide 4th Edition (May 5, 2005) © Copyright 2005 Aastra Intecom Inc. All rights reserved. Information in this manual may change with product revisions. Aastra Intecom Inc. may add features or enhancements to the product(s) and/or program(s) described in this manual at any time.
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    Description 004 04/05 B. Marsh Rebranded to Aastra. Replaced old phone drawing with new for LED phones. 003 08/04 L.Pritchett Removed Analog Option Board Reference 002 01/04 Bev Marsh ITE-760 User Guide 001 06/03 Bev Marsh Procedures for ITE-760 use. iv M M Aastra - 2568-004
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    ITE-760 User Guide Table of ITE-760...2 The ITE-760...2 Expansion Module Accessory 3 Recommendations and Safety 3 Connections ...3 Environment ...3 "CE" Marking ...3 Maintenance...3 ITE-760 Connections ...4 ITE-760 Diagram...5 Key Description ...5 The Navigator...5 Navigator Keys...5 Aastra
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    Volume 14 Listening Volume ...15 Key Beep Volume...15 Chapter 3 Modes of Operation 17 Speaker...17 Activate the Speaker 17 Deactivate the Speaker 17 vi M M Aastra - 2568-004
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    ITE-760 User Guide Mute ...18 Activate and Deactivate the Mute Feature 18 Hands Free Auto-Answer 18 Activate Hands 28 Busy Override ...28 Override a Busy Extension 29 Buzz/Status ...29 Place a Buzz Call to a Status User 30 Answer a Buzz Call from a Status User 30 Aastra - 2568-004 M M vii
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    Proprietary Information and Contents Place a Status Call to a Buzz User 31 Answer a Call from a Buzz User 31 Call Forward ...32 Program Call Forward 32 Turn Off Call Forward Callback ...42 Display and Cancel a Callback 43 Cancel ...43 Use Cancel...43 Conference ...43 viii M M Aastra - 2568-004
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    ITE-760 User Guide Conference up to Seven Parties 44 Leave the Conference and Return 45 Leave the Conference 45 Data Calls...45 Use Data Intercom Call 53 Answer an Intercom Call 53 Meet-Me Conference ...54 Enter a Meet-Me Conference 54 Leave a Meet-Me Conference 54 Aastra - 2568-004 M M ix
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    Using the "R" Key 64 Retrieve a Message from another Phone or Outside Location 65 Chapter 5 Directories and Logs 67 Directories and Logs...67 Private Directory...67 x M M Aastra - 2568-004
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    ITE-760 User Guide Access the Private Directory 68 Search by Name in the Private Directory 68 Create an Entry in the Private Directory 69 Modify Delete the Entire LNR Calls Log 81 System Name/Number Directory 82 Dial a Party from the System Name/Number Directory 83 Aastra - 2568-004 M M xi
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    Procedures ...87 Basic Telephone Self-Test 87 Key Lamp Test ...88 Informational Tests ...89 System Tone Tests ...90 Appendix I Glossary...93 Glossary...93 Appendix II Troubleshooting 97 Troubleshooting ...97 xii M M Aastra - 2568-004
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    ITE-760 User Guide The ITE-760 User Guide describes the phone and its primary functions. Audience Any user of the ITE-760 for phone tests Conventions Used In This Publication This manual uses the following publication conventions to help you ... a command sequence Aastra - 2568-004 M M xiii
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    that the action causes to happen. The console displays the new parameter values. References The following publications provide related information. Publication Number 2566-XXX Title ITE-760 Quick Reference Description Abbreviated version of the User Guide xiv M M Aastra - 2568-004
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    ITE-760 User Guide ITE-760 Description The ITE-760 digital telephone gives you access to all services and features available on the PointSpan 6880 Series PBXs and additional features that are unique to the phone itself. Features The following are some of the features that the ITE-760 the user to
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    the ITE-760 The following are things to remember when using the ITE-760 phone: • The features on your ITE-760 phone are selected for your specific needs. Some features described in this guide may not indicates that the feature cannot be used on your phone. The ITE-760 2 M M Aastra - 2568-004
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    ITE-760 User Guide Expansion Module Accessory An M710 Button Expansion Module adds 20 feature keys to the phone. Two expansion modules can be added, providing a total of 60 feature keys. Recommendations and Safety Connections The ITE-760 Environment The ITE-760 must Maintenance The ITE-760 telephone
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    Chapter 1, Basic Information ITE-760 Connections ITE-760 Connections ITE Digital Line Connector at the back of the phone Headset Connector Handset Connector NOT USED Expansion Module Connector 4 M M Aastra - 2568-004
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    ITE-760 Diagram ITE-760 User Guide ITE-760 Handset Navigator Numeric Keypad Speaker, Hold, and Mute Keys 1 4 GHI 7 PQRS * 2 ABC 5 JKL 8 0 R keys and one central key. Navigator Keys Key Symbol And Aastra - 2568-004 Description Used to display a selection or a record in a directory M M 5
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    • Accesses the voice mail system when the phone is onhook Alphabetic Keypad The ITE-760 is equipped with a 31-key alphabetic keypad that is located under the cover usual positions. Use the following table as a guide to access lower case and special characters. Description Icon Lower Case Action
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    ITE-760 User Guide Description Icon Space Shift to Access Special Characters Confirm an Entry Delete or Backspace Insert a character Or Key Lamp Symbols mailbox Blink There are no new messages in your mailbox, but there is a new call in the Incoming Calls log Aastra - 2568-004 M M 7
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    are receiving an internal call Tone during a phone conversation Short Ring+Beep External Call Waiting You are receiving an external Tone call during a phone conversation 8 M M Aastra - 2568-004
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    ITE-760 User Guide Sound Lone Ring+Beep Long Beep a PointSpan 6880 Series system. Voice Prompt "Park number _____" "Extension _____ is not in service" "Invalid, Invalid" "Depress CALLBACK to queue call" "All lines busy, please hold" key lamp ON if Speaker is used Aastra - 2568-004 M M 9
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    Directory. Dial with Abbreviated Dial See Abbreviated Dial. Dial with Auto Dial See Auto Dial. Dial with Redial See Redial and Outgoing Calls Log. 10 M M Aastra - 2568-004
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    Dial with the Incoming Calls Log See Incoming Calls Log. Answer a Call ITE-760 User Guide Condition: There is a call ringing in at your extension Step Action 1. Lift the handset Or Press End a Call Result The call is answered Pressing the
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    Chapter 1, Basic Information 12 M M Aastra - 2568-004
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    Chapter 2 Phone Settings ITE-760 User Guide Display Contrast You can adjust the display contrast to one of 8 levels. Step Action 1. Press 2. Press 3. Press 4. Press Private directory. Melody no. 8 is the default. "0" volume setting turns the volume off entirely. Aastra - 2568-004 M M 13
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    setting is confirmed and stored Exits the Programming function Choose Privileged Ring Melody and Volume Step Action 1. Press 2. Press 3. Press 4. Press 4 Times 2 Times Result 14 M M Aastra - 2568-004
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    Step Action 5. Press Or ITE-760 User Guide Result Each time a key is pressed, the corresponding melody is played The display indicates the melody number 6. Press 7. 8 levels. At the lowest level, the volume is eliminated. Condition: The phone is onhook and is idle. Aastra - 2568-004 M M 15
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    Chapter 2, Phone Settings Step Action 1. Press Or Result A new beep volume each time a key is pressed The last volume change made is the volume that is stored 16 M M Aastra - 2568-004
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    Chapter 3 Modes of Operation ITE-760 User Guide Speaker The Speaker key allows you to converse using the speaker. Others can also participate in the conversation is heard through the Speaker Deactivate the Speaker Condition: The conversation is through the Speaker. Aastra - 2568-004 M M 17
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    Hands Free Auto-Answer (HFA) feature automatically connects to incoming calls without any intervention from the user and turns off automatically when the caller hangs up. This feature can be used with a the HFA feature cannot be activated. See your system administrator. 18 M M Aastra - 2568-004
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    ITE-760 User Guide When the HFA feature is activated, the phone should not be left unattended without first deactivating HFA. This Silence Speaker Key lamp OFF You are ready for the next call Result HFA key lamp OFF Aastra - 2568-004 Speaker key lamp OFF The feature is deactivated M M 19
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    End a Call with Hands Free Auto-Answer Activated Step Action 1. The caller hangs up 2. Press Result HFA key lamp OFF The call is terminated 20 M M Aastra - 2568-004
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    Chapter 4 Features ITE-760 User Guide Abbreviated Dial The Abbreviated Dial feature allows you to store frequently-called internal and external numbers of up to . • A stored number cannot be erased, but you can remove or change a number by storing a new number over it. Aastra - 2568-004 M M 21
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    4. Dial the Abbreviated Dial reference number (0-9) 5. Press 6. Dial the Abbreviated Dial number including all access codes 7. Press The Abbreviated Dial number is saved Or 22 M M Aastra - 2568-004
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    ITE-760 User Guide Step Action 8. Press Or Press + Result Exits the programming function Other If you have only one line: Press Only 2. Press Result Extension key lamp ON 3. Aastra - 2568-004 Dial the abbreviated dial reference number (0-9) The number is automatically dialed M M 23
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    If you have only one line: Go directly to Step 2 2. Press Result Display key lamp ON 3. Press The first Abbreviated Dial number is displayed: 24 M M Aastra - 2568-004
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    Step Action 4. Press 5. Press Repeatedly ITE-760 User Guide Result The Abbreviated Dial numbers are displayed sequentially: Display key lamp OFF Exits the Display function calling party Answer/Release and extension key lamps ON Answer/Release and Extension key lamps OFF Aastra - 2568-004 M M 25
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    alternates between: And 2. Press The display alternates between: And 26 M M 3. Press 4. Dial the number including any access codes that are required to make the call Aastra - 2568-004
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    ITE-760 User Guide Step Action 5. Press 6. Press Or Press + Result The number is saved Exits the Auto Dial function Other Softkeys Used with key. Use an Auto Dial Number Step Action 1. Lift the handset Or Press 2. Press Result The number is automatically dialed Aastra - 2568-004 M M 27
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    heard. If the call is not put on hold, or ended, the other party in the conversation is disconnected and the call is overridden. 28 M M Aastra - 2568-004
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    ITE-760 User Guide • When your conversation is being overridden and you place the other party on hold or hang up, the overriding party is either on your line
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    Only option. • In a group of Status users, the first person to answer stops the ringing activated Do Not Disturb. Place a Buzz Call to a Status User Press the Buzz or Status key before lifting the handset or Buzz Call from a Status User Conditions: The Buzz key lamp is flashing The Buzz line
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    ITE-760 User Guide Step Action 2. Lift the handset Or Press Result You are connected to the Status party Place a Status Call to a Buzz User Step Action 1. Press 2. Lift the handset Or Press Result Status key lamp ON The call is placed to the Buzz party Answer a Call from a Buzz User
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    2. Press If you have more than one extension, the display alternates between: And 3. Press If number is not assigned: Or If number is assigned: 32 M M Aastra - 2568-004
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    ITE-760 User Guide Step Action 4. Option: If number is already assigned and you want to change it: Press Result 5. Dial the call forward line that you select is already forwarded: Step Action 1. Press + 2. Press 3. Press 4. Press Result Call Forward Key lamp OFF Aastra - 2568-004 M M 33
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    you have more than one line: Press 2. Press Result 2 Beeps 3. Dial the Call Forward destination number Call Forward key lamp ON 2-Beep confirmation tone 34 M M Aastra - 2568-004
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    ITE-760 User Guide Turn Off Call Forward with the Feature Key Step Action 1. If call. This provides troubleshooting information to technicians. Mark a Call Condition: You are connected to an outside call that has problems with static, echo, low volume, etc. and this problem needs to be reported
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    the System Step Action 1. Lift the handset Or Press 2. Dial the Call Park number Result No ringing is heard The call is connected immediately 36 M M Aastra - 2568-004
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    ITE-760 User Guide Call Pickup The Call Pickup feature allows you to answer another ringing line at your phone. There are two types of Call extension Pick up a Call by Dialing the Extension Number Condition: A call is ringing in for a member of the Call Pickup Group Aastra - 2568-004 M M 37
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    are calling answers ƒ Until a pre-set time period expires and the system forwards your call to another extension ƒ Until you decide to hang up 38 M M Aastra - 2568-004
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    Accept a Call Waiting ITE-760 User Guide Conditions: You are already on a call Call Waiting tone Extension key lamp flashing indicating an incoming call Step on hold You are in conversation with Caller 1 Extension key lamp is flashing indicating Caller 2 is on hold Aastra - 2568-004 M M 39
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    both your phone and the called extension are on hook. That call is automatically canceled if you do not answer within a system-defined time period. Aastra - 2568-004
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    ITE-760 User Guide • A callback is left on the number that you originally dialed, even if it has been forwarded. • When you return a callback : The Extension and Callback key lamps are flashing indicating that a callback is being returned. The three-ring system ring. Aastra - 2568-004 M M 41
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    one If the date and time stamp is set up on your system, you will see the information displayed after the name and number 42 M M Aastra - 2568-004
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    Press Repeatedly to find the Callback to cancel 3. Press ITE-760 User Guide Cancel The Cancel feature allows you to abort any dialing sequence parties to be joined in a conference call. • One system user must support a conference. A user can be a participant in the conference or can be a non
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    is flashing Or Press 2. Dial the number of a party to add to the conference 3. Wait for the party to answer and announce the conference 44 M M Aastra - 2568-004
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    ITE-760 User Guide Step Action 4. Press Or Press 5. Press 6. Repeat steps 3 - 5 until all parties are joined into the conference Result The numbers: • Abbreviated Dial - See Abbreviated Dial • Auto Dial - See Auto Dial • Last Number Redial - See Last Number Redial Aastra - 2568-004 M M 45
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    Disturb feature applies only to the phone where the feature has been activated. It does not affect other phones where this extension may appear. 46 M M Aastra - 2568-004
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    1. Press You can also use the feature code * 6 Deactivate Do Not Disturb Step Action 1. Press ITE-760 User Guide Result Do Not Disturb key lamp ON Result Do Not Disturb key lamp OFF You can also use the The timer starts 2. Press Event Timer key lamp OFF The timer stops Aastra - 2568-004 M M 47
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    are connected to the Group Listen party Conference key lamp ON The Group Listen party is added to the conference in listen-only mode 48 M M Aastra - 2568-004
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    Rejoin the Conference ITE-760 User Guide Hold Rejoin when a dialed number for Group Listen (internal or external) is busy or unanswered Step Action 1. Press or music, depending on the system options. Place a Call on Hold Conditions: You are already on a call Or Aastra - 2568-004 M M 49
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    Condition: Caller 1 is on hold Step Action 1. From dial tone: Dial Caller 2 and wait for Caller 2 to answer Result You are connected to Caller 2 50 M M Aastra - 2568-004
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    Step Action 2. Press Toggle between Held Calls ITE-760 User Guide Result Caller 2 is placed on hold The display shows which party is on hold. Step Action Or Press 2. Dial the Hotline Conference Number 3. Wait on the line until one conference member answers Result Aastra - 2568-004 M M 51
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    calls. 52 M M • Each member of an Intercom Group is assigned a one-digit number for a 10-member group, or a two-digit number for a 100-member group. Aastra - 2568-004
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    ITE-760 User Guide • An Intercom call is indicated by a Intercom call is received, then HFA does not answer that call and it must be answered manually. Place an Intercom Call Step Action 1. Press 2. Lift the handset Or Press 3. Dial Intercom caller is on the line Aastra - 2568-004 M M 53
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    beep You are connected to the conference Leave a Meet-Me Conference Step Action 1. Hang up Or Press Result You are disconnected from the conference 54 M M Aastra - 2568-004
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    Lock and Unlock a Meet-Me Conference ITE-760 User Guide • The Hold softkey does not put the conference on hold. • A Meet-Me Conference can be locked or unlocked Waiting party is on the line Or Press 4. Meet-Me conference number You are reconnected to the conference Aastra - 2568-004 M M 55
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    hang up Privacy Release All calls are private even if an extension appears on more than one phone. When a shared extension is in use, another user attempting to use the same line will hear silence. The Privacy Release feature allows up to seven
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    ITE-760 User Guide Step Action 1. Press After all notified parties have joined the phone conversation, pressing the PRIVCY RLSE key blocks others from joining are still busy, the call is canceled from the queue by the system. The Callback key is used for this feature. Aastra - 2568-004 M M 57
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    system calls back The Extension key lamp is flashing Step Action 1. Lift the handset Or Press Result Voice prompt "Callback Number XX is ready" 58 M M Aastra - 2568-004
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    ITE-760 User Guide Step Action 2. Wait on the line Result The call is automatically placed Cancel the Callback Condition: You are offhook listening feature allows you to automatically place a call to the last outside number that you dialed. See Outgoing Calls Log. Aastra - 2568-004 M M 59
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    number dialed is automatically redialed You can also use the feature code # 9 Display the Redial Number Step Action 1. Press Result Display key lamp ON 60 M M Aastra - 2568-004
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    Action 1. Press Result ITE-760 User Guide Display key lamp OFF Or Display will time out after 5 seconds Result The first part of the record: 2. Press The second part of the record: 3. Press To return to first part of the record 4. Press Or to view other records Aastra - 2568-004 M M 61
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    connected to the destination party Initiate an Unannounced Transfer Condition: You are on an active call Step Action 1. Press 2. Dial the destination number 62 M M Result Aastra - 2568-004
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    Step Action 3. Hang up Or Press Or Press ITE-760 User Guide Result The call is transferred to the destination party without announcement Return to the transfer destination party Step Action 1. Press Result You are reconnected to the transferred party Aastra - 2568-004 M M 63
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    The speaker is activated The voice mail system is automatically dialed 64 M M You can also use the feature code * 5 to access the voice mail system Aastra - 2568-004
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    ITE-760 User Guide Step Action 2. Follow the voice mail system prompts 3. Hang up Or Press Result Retrieve a Message from another Phone or Outside Location Step Action 1. Dial the
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    Chapter 4, Features 66 M M Aastra - 2568-004
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    Chapter 5 Directories and Logs ITE-760 User Guide Directories and Logs The following directories and logs can be accessed on the system. Directory/Log Storage labels of the lists. • The privileged ring tone will sound when parties that are stored in List 4 call you Aastra - 2568-004 M M 67
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    Or to select a record Result The display shows the name and number of the first match The display shows the names and associated numbers 68 M M Aastra - 2568-004
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    Create an Entry in the Private Directory Step Action 1. Press Result ITE-760 User Guide If the directory is already full the display will show: 2. Enter the name using the alphabetic and have found the record that you want to modify. Step Action 1. Press Result Aastra - 2568-004 M M 69
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    2. Press 2 Times 3. Press 4. Press 5. Press 1 time Result The Private Directory is selected by default Of the list where you want to change the label 70 M M Aastra - 2568-004
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    ITE-760 User Guide Step Action 6. Type the new name (maximum of 7 characters) using the alphabetic keypad at the bottom of your phone 7. Press Result found the entry of the person that you want to call Step Action 1. Press Result The call is automatically placed Or Aastra - 2568-004 M M 71
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    or Delete a Specific List Step Action 1. Press 2. Press 2 times 3. Press 4. Press 2 times 5. Press Key of the list you want to delete Or Press Result 72 M M Aastra - 2568-004
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    ITE-760 User Guide Step Action 6. Result 2-beep confirmation tone The display indicates that the directory has been either partially or completely deleted Information Directory The Information directory allows you to view various shared numbers concerning the phone and its user. You can view the
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    Or until the display shows the Free Number heading 5. Press Result 6. Enter the name using the alphabetic keypad (up to 10 characters) 7. Press 8. Press 74 M M Aastra - 2568-004
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    ITE-760 User Guide Step Action 9. Enter the number to store (up to 23 digits maximum) 10. Press Result 2-beep confirmation tone The record is stored is a new call in the Incoming Calls log There is a message in your mailbox, and a new call in the incoming calls log Aastra - 2568-004 M M 75
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    The ">" indicates that the log record has been read The ">>" indicates that log record has been called back The caller identity is not known 76 M M Aastra - 2568-004
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    Display Description The log is empty ITE-760 User Guide Place a Call from the Incoming Calls Log Condition: You are in the Incoming Calls log and have found Step Action 1. Press Result 2. Press The name and number are automatically stored in the Private directory Aastra - 2568-004 M M 77
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    1. Press 2. Press Result The list is updated. Delete all Records in the Incoming Calls Log Step Action 1. Press 2. Press 1 time 3. Press 4. Press 1 time Result 78 M M Aastra - 2568-004
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    ITE-760 User Guide Step Action 5. Press 6. Result 2-beep confirmation tone The display indicates that the log has been deleted Outgoing (LNR) Calls Log display reads: Step Action 1. Press 2. Press Result The first part of the record: The second part of the record: Aastra - 2568-004 M M 79
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    automatically dialed The call is placed after a 5-second delay Store a Record from the Outgoing Calls Log in the Private Directory Step Action 1. Press Result 80 M M Aastra - 2568-004
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    Step Action 2. Press ITE-760 User Guide Result The name and number are automatically stored in the private directory if the party's name is known If updated The display shows the next record Delete the Entire LNR Calls Log Step Action 1. Press 2. Press 1 Time Result Aastra - 2568-004 M M 81
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    /Number directory is a list of all of the employees of the company and can be accessed by all users. You can search by name in this directory and can dial a party directly from the directory. The system Press To erase the entire input Press To exit the function 4. Press 82 M M Aastra - 2568-004
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    ITE-760 User Guide Step Action 5. If necessary: Press Or To scroll through the entries Press To back up to the previous prompt Result Dial a are in the System directory and have found the party to call. Step Action 1. Press Result The number is automatically dialed Aastra - 2568-004 M M 83
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    Chapter 6, Directories and Logs 84 M M Aastra - 2568-004
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    Chapter 6 Feature Codes ITE-760 User Guide Feature Codes If your phone does not have one of the following keys, use a feature code if it is available for use. Not Disturb - Turn Off Call Forward - Turn On Call Forward - Turn Off Hold Or Press Or Press Or Press Or Press Aastra - 2568-004 M M 85
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    may be two to four digits long. If this option is available on your system, the codes can be obtained through the system administrator. 86 M M Aastra - 2568-004
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    ITE-760 User Guide Telephone Tests You can perform a number of tests on your phone, such as phone self-test, key lamp test, and system tone test. You can also gather information about your phone such as class of service Result 6. Press 7. Press Silence 1-beep Aastra - 2568-004 M M 87
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    5 separate times Result 2 beep confirmation tone and then silence See these key lamp states: ON, blink, flash, flash, ON 1 beep after each key press 88 M M Aastra - 2568-004
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    Number (if assigned) System Port Location Trunk Port Location Press Press During trunk call, enter this sequence: Press + ITE-760 User Guide Response Class of Service Key Template Number Directory Number System time slot number 3 Terminal types if applicable 1. Inside Term Type 2. Outside Term
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    Tone Zip Tone (One Beep) Zip Zip Tone (2 Beeps) Inside Call Wait Tone Outside Call Wait Tone Override Warning Tone "Held" "Enter" "Private" "Forward" "Message" Aastra - 2568-004
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    Action Press ITE-760 User Guide Result "Voice Mail" Aastra - 2568-004 M M 91
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    Chapter 7,Telephone Tests 92 M M Aastra - 2568-004
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    Appendix I Glossary ITE-760 User Guide Glossary Term Access Code Account Code Alphabetic Keypad Authorization Code Centergy Reporting Code (Abbreviated a phone other than placing and receiving calls. For example, Hold, Transfer, Call Forward, Call Back Queuing, etc. Aastra - 2568-004 M M 93
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    ring in at another extension to be picked up at extensions that are members of the same Call Pickup group. The main extension on an ITE phone that is automatically selected to place or receive calls when the handset is lifted or the SPKR button is turned on. The line button
  • Aastra ITE 760 | User Guide - Page 109
    ITE-760 User Guide Term Program Queuing System (Telephone System) Voice Prompt Definition The instructions that you give to the phone through number codes (feature codes or buttons) to activate a feature. The process of placing calls in a holding pattern (a waiting
  • Aastra ITE 760 | User Guide - Page 110
    Appendix I,Glossary 96 M M Aastra - 2568-004
  • Aastra ITE 760 | User Guide - Page 111
    Appendix II Troubleshooting ITE-760 User Guide Troubleshooting The following table represents the more common problems found with a phone, and provides possible causes. Problem No display No dial tone No Check the volume of the ring melody • Check Call Forward settings Aastra - 2568-004 M M 97
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