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Aastra ITE 760 User Guide - Page 109

System Telephone System, Definition

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ITE-760 User Guide Term Program Queuing System (Telephone System) Voice Prompt Definition The instructions that you give to the phone through number codes (feature codes or buttons) to activate a feature. The process of placing calls in a holding pattern (a waiting line) until an outgoing line is available. The system assigns outgoing on the basis of priority or first come/first served. A term used in this guide that refers to PointSpan 6880 telephone switching systems. A computerized voice heard through the handset or speakerphone that indicates that a feature has been activated. It may also inform or give instructions to the user. Aastra - 2568-004 M M 95

Section	Page
4th Edition (May 5, 2005)	3
Contact Information	3
What to Expect when Contacting Company	3
Trademarks and Acknowledgements	3
Revision History	4
About This Publication	13
Audience	13
Conventions Used In This Publication	13
References	14
Chapter 1Basic Information	15
ITE-760 Description	15
Features	15
Using the ITE-760	16
The ITE-760	16
Expansion Module Accessory	17
Recommendations and Safety	17
Connections	17
Environment	17
\	17
Maintenance	17
ITE-760 Connections	18
ITE-760 Diagram	19
Key Description	19
The Navigator	19
Navigator Keys	19
Other Keys	20
Alphabetic Keypad	20
Key Lamp Symbols	21
Message Key Lamp	21
Ring Types	22
System Tones	22
System Voice Prompts	23
Place a Call	23
Get Dial Tone	23
Place an Internal Call	24
Place an External Call	24
Dial by Name from the Personal Directory	24
Dial by Name from the System Directory	24
Dial with Abbreviated Dial	24
Dial with Auto Dial	24
Dial with Redial	24
Dial with the Incoming Calls Log	25
Answer a Call	25
End a Call	25
Chapter 2Phone Settings	27
Display Contrast	27
Ring Melody and Volume Settings	27
Choose the Ring Melody and Volume	28
Choose Privileged Ring Melody and Volume	28
Listening Volume	29
Key Beep Volume	29
Chapter 3Modes of Operation	31
Speaker	31
Activate the Speaker	31
Deactivate the Speaker	31
Mute	32
Activate and Deactivate the Mute Feature	32
Hands Free Auto-Answer	32
Activate Hands Free Answer	33
Deactivate Hands Free Auto-Answer	33
Answer a Call with Hands Free Auto-Answer Activated	34
End a Call with Hands Free Auto-Answer Activated	34
Chapter 4Features	35
Abbreviated Dial	35
Abbreviated Dial Methods	35
Program an Abbreviated Dial Number	36
Other Softkeys Used with Abbreviated Dial	37
Modify an Abbreviated Dial Number	37
Use the Directory Key to dial an Abbreviated Dial Number	37
Use the Abbreviated Dial Feature Key	38
Display Abbreviated Dial Numbers	38
Answer/Release	39
Use the Answer Release Key	39
Auto Dial	40
Program an Auto Dial Key	40
Other Softkeys Used with Auto Dial	41
Modify an Auto Dial Number	41
Use an Auto Dial Number	41
Display an Auto Dial Number	42
Busy Override	42
Override a Busy Extension	43
Buzz/Status	43
Place a Buzz Call to a Status User	44
Answer a Buzz Call from a Status User	44
Place a Status Call to a Buzz User	45
Answer a Call from a Buzz User	45
Call Forward	46
Program Call Forward	46
Turn Off Call Forward using Softkeys	47
Other Softkeys Used with Call Forward	48
Set up Call Forward with the Feature Key	48
Turn Off Call Forward with the Feature Key	49
Call Mark	49
Mark a Call	49
Call Park	50
Park a Call	50
Pick Up a Parked Call from Any Phone in the System	50
Call Pickup	51
Pick up a Call as Member of a Call Pickup Group	51
Pick up a Call by Dialing the Extension Number	51
Call Waiting	52
Accept a Call Waiting	53
Alternate Between Calls	53
Return to the Holding Party when One Party Hangs Up	54
Callback	54
Place a Callback on a Busy Extension	55
Answer a Returned Callback	55
Return a Callback	56
Display a Callback	56
Display and Cancel a Callback	57
Cancel	57
Use Cancel	57
Conference	57
Conference up to Seven Parties	58
Leave the Conference and Return	59
Leave the Conference	59
Data Calls	59
Use Data Features	60
Do Not Disturb	60
Activate Do Not Disturb	61
Deactivate Do Not Disturb	61
Event Timer Display	61
Use the Event Timer	61
Group Listen	62
Add Group Listen Parties to a Conference	62
Rejoin the Conference	63
Hold	63
Place a Call on Hold	63
Retrieve a Party on Hold	64
Place a Call when a Party is On Hold and Alternate Between C	64
Toggle between Held Calls	65
Hotline Conference	65
Initiate a Hotline Conference Call	65
Accept a Hotline Conference Call	66
Hotline	66
Use Hotline	66
Intercom	66
Place an Intercom Call	67
Answer an Intercom Call	67
Meet-Me Conference	68
Enter a Meet-Me Conference	68
Leave a Meet-Me Conference	68
Lock and Unlock a Meet-Me Conference	69
Accept a Call Waiting During a Meet-Me Conference	69
Transfer an Outside Call to a Meet-Me Conference	70
Privacy Release	70
Use Privacy Release	70
Cancel Privacy Release	71
Queue for External Lines	71
Use Callback Queuing	71
Receive an Automatic Callback	72
Cancel the Callback	73
Use Online Queuing	73
Redial	73
Use the Redial Softkey	74
Use the Green Key and the Outgoing Calls Log	74
Use the Last Number Redial Feature Key	74
Display the Redial Number	74
Display using the Outgoing Calls Log	75
Transfer	76
Initiate an Announced Transfer	76
Initiate an Unannounced Transfer	76
Return to the Transferred Party	77
Return to Transferred Party after Connection to Voice Mail	77
Voice Mail	78
Message Key Lamp Status	78
Access Voice Mail on a Phone Using the \	78
Retrieve a Message from another Phone or Outside Location	79
Chapter 5Directories and Logs	81
Directories and Logs	81
Private Directory	81
Access the Private Directory	82
Search by Name in the Private Directory	82
Create an Entry in the Private Directory	83
Modify a Record in the Private Directory	83
Customize the Labels of the Private Directory Lists	84
Search in a List in the Private Directory	85
Place a Call from the Private Directory	85
Delete a Record in the Private Directory	86
Delete All Records or Delete a Specific List	86
Information Directory	87
View the Information Directory	87
Enter FAX, GSM, and DECT Information	88
Enter the Free Number Information	88
Incoming Calls Log	89
Message Key Lamp Status	89
Access the Incoming Calls Log	90
Display Call Records	90
Place a Call from the Incoming Calls Log	91
Store an Incoming Calls Record in the Private Directory	91
Delete a Record from the Incoming Calls Log	92
Delete all Records in the Incoming Calls Log	92
Outgoing (LNR) Calls Log	93
View the Outgoing Calls Log	93
Place a Call from the Outgoing Calls Log	94
Store a Record from the Outgoing Calls Log in the Private Di	94
Delete a Record from the Outgoing Calls Log	95
Delete the Entire LNR Calls Log	95
System Name/Number Directory	96
Dial a Party from the System Name/Number Directory	97
Chapter 6Feature Codes	99
Feature Codes	99
Numeric Feature Codes	100
Chapter 7Telephone Tests	101
Telephone Tests	101
Basic Procedures	101
Basic Telephone Self-Test	101
Key Lamp Test	102
Informational Tests	103
System Tone Tests	104
Appendix IGlossary	107
Glossary	107
Appendix IITroubleshooting	111