Aastra OpenAttendant 210 User Guide OpenAttendant 205 - Page 5

OpenAttendant OpenAttendant Programme Overview Using the OpenAttendant 205 (hereafter: OpenAttendant), you can create information systems (voice portals or voicemail systems) in which calls are party or totally processed automatically. Callers navigate through the individually designed (voice) menus using the keypad on their telephones. Announcement services for cinema timetables, the weather, stock exchange tips, opening hours, special offers or for heads of a shared office are just some of the possible applications for the programme. You can configure up to 10 independent systems (voice portals), each with their own telephone numbers. You can also define different reactions for each system in connection with OpenCom 100 / Aastra 800 time groups (e.g. for handling dayand night-time calls). You can protect selected menus and actions in a voice portal using a PIN and in doing so, make them accessible to a certain group of users. This enables calls to be diverted to a mobile telephone for certain customers or selected customers might be connected directly to top management, for example. Announcements or music can be imported into the system using a) a system telephone or b) a PC. The latter requires a conversion programme, which is included in the scope of delivery (called the KDA Manager). The OpenAttendant programme package is integrated into the OpenCom 100 / Aastra 800 software, so voice portals can be easily configured via the Web interface of the configuration software. (They can also be managed and saved with the entire OpenCom 100 / Aastra 800 configuration.) ■ Announcements and music are managed in audio files and are saved on the OpenCom 100 / Aastra 800 memory card - with an Aastra 800 on the hard disk drive. This is the same card as is used for the OpenVoice voicemail system. For information on the memory cards that can be installed in the OpenCom 100 communications system (OpenCom 130/131/150) and how to install a memory card, please refer to the "Mounting and Commissioning" guide. ■ In the case of an OpenCom 510 the Compact Flash card, installed on the central control module MC+1-3, is used. ■ In the case of an OpenCom X320 the Compact Flash card, installed on the basic module, is used. 1