Aastra OpenAttendant 210 User Guide OpenAttendant 205 - Page 8

OpenAttendant Note Please note the information in the online help regarding the OpenAttendant menu. All configuration settings are explained in detail there. Recording and Editing Audio Files There are different ways to record or edit the audio files you want to use in a voice portal: ■ In the Configurator of the OpenCom 100 / Aastra 800 in the OpenAttendant: Audio menu. There you can record individual audio files and directly save them to the OpenCom 100 / Aastra 800 memory card - with an Aastra 800 on the hard disk drive - via a connected system telephone (see also Backing up used audio files starting on page 5). Further information on this process can be found in the OpenCom 100 / Aastra 800 online help. ■ Using the KDA Manager programme. You use this programme to generate audio files in a suitable file format, which you can then load into the OpenCom 100 / Aastra 800 (see also KDA Manager starting on page 6). Note If you use foreign audio files in a voice portal, please note the manufacturer's licensing agreements. You may have to pay fees such as German GEMA fees for these audio files. Tips for Planning a Voice Portal Callers unfamiliar with your voice portal will have to navigate through the menus and, using your user guidance, attempt to reach their call destination, obtain information or reach a person. The following guidelines should help you design a voice portal which callers will have no difficulty using. Keep it brief and clear. Use (short) sentences that the caller can understand and remember immediately. Wherever possible, shorten multi-syllabic words, e.g. "Sales" instead of "Sales Department". Avoid using foreign or technical jargon which the caller may not understand. 4