Actiontec SBWD100A Business Edition User Manual - Page 38

Troubleshooting, and FAQs

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Troubleshooting and FAQs 2 This chapter describes some problems you may encounter using ScreenBeam Pro, and possible solutions to those problems. Also included are frequently asked questions (FAQs), and answers to those questions. Troubleshooting I'm not seeing anything on my HDTV after powering on ScreenBeam Pro. Check the cable connections and make sure the TV Input setting is the same as the HDMI port to which ScreenBeam Pro is connected. After upgrading from Windows 8 to Windows 8.1, I can no longer connect to ScreenBeam Pro, or I'm having problems with my connection. Make sure you've followed Intel's instructions after the upgrade. Refer to Intel's WiDi website (URL: http://www.actiontec.com/widi81) for more information. Intel WiDi does not work after upgrading to Windows 8.1 and I can't connect to ScreenBeam Pro. Windows 8.1 provides native Miracast feature. Previous Intel WiDi systems upgraded to Windows 8.1 must use the Project feature. To connect with ScreenBeam Pro receiver: Go to Charms > Devices > Project > Add a wireless display > Connect to ScreenBeam Pro receiver. In some instances, I can't connect to ScreenBeam Pro from WiDi after installing antivirus software. This is also a known issue with Intel WiDi. To solve the problem, add Intel WiDi to the antivirus-approved whitelist of applications, and then reconnect. 36

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36
Troubleshooting
and FAQs
This chapter describes some problems you may encounter using ScreenBeam Pro,
and possible solutions to those problems. Also included are frequently asked ques-
tions (FAQs), and answers to those questions.
Troubleshooting
I'm not seeing anything on my HDTV after powering on ScreenBeam Pro.
Check the cable connections and make sure the TV Input setting is the same
as the HDMI port to which ScreenBeam Pro is connected.
After upgrading from Windows 8 to Windows 8.1, I can no longer connect
to ScreenBeam Pro, or I'm having problems with my connection.
Make sure you've followed Intel's instructions after the upgrade. Refer to
Intel's WiDi website (URL:
) for more
information.
Intel WiDi does not work after upgrading to Windows 8.1 and I can't
connect to ScreenBeam Pro.
Windows 8.1 provides native Miracast feature. Previous Intel WiDi systems
upgraded to Windows 8.1 must use the Project feature. To connect with
ScreenBeam Pro receiver: Go to Charms > Devices > Project > Add a wireless
display > Connect to ScreenBeam Pro receiver.
In some instances, I can't connect to ScreenBeam Pro from WiDi after
installing antivirus software.
This is also a known issue with Intel WiDi. To solve the problem, add Intel
WiDi to the antivirus-approved whitelist of applications, and then reconnect.
2