Adaptec 2126900-R Hardware Installation Guide - Page 7

TROUBLESHOOTING NOTE If you experience any performance issues with a USB device when connected to a hub, connect that device directly to the USB2connect host adapter. • Is the card seated evenly in the PCI slot? • Is bus mastering support provided and enabled for the PCI slot containing the USB2connect? (Check your motherboard documentation for information on this.) • Check the Windows 2000 Event Log if you encounter prob- lems loading the drivers on your Windows 2000 operating system. • Check the Troubleshooting section of your operating system user's guide. • Check the User's Guide and Readme file on the CD if you encounter any problems with the software. • If the driver fails to load, move the card to a different PCI slot. • For the Power Macintosh system, verify that the card is seen by the Apple System Profiler. To verify that the card is seen by the Apple System Profiler, follow these steps: 1. From the Apple Menu, click Apple System Profiler. 2. Click the Devices and Volumes tab. 3. In the window that appears, scroll down to the PCI area and click the arrow next to each PCI slot to reveal the PCI card information. If the USB2connect is installed properly, you will see information listed under one of the slots, as shown in the following illustration. 6