Alcatel OT-305 User Guide - Page 36

IP2801_305_505_508_UM_EASY_Eng_GB_24_100125:303-360-363-383_UM_GB_14-04-09 2010-1-25 Tina10:01 Page 69 Unable to receive incoming calls • Make sure your mobile phone is switched on and connected to a network (check for overloaded or unavailable network) • Check your subscription status with your operator (credit, SIM card valid, etc.) • Make sure you have not forwarded incoming calls (see page 36) • Make sure that you have not barred certain calls The caller's name does not appear when a call is received • Check that you have subscribed to this service with your operator • Your caller has concealed his/her number The sound quality of the calls is not optimal • You can adjust the volume during a call by means of the key • Check the radio reception icon level I am unable to use the features described in the manual • Check with your operator to make sure that your subscription includes this service • Make sure this feature does not require an Alcatel accessory When I select a number from my directory, the number is not dialled • Make sure that you have correctly recorded the number in your file • Make sure that you have selected the country prefix when calling a foreign country I am unable to add contact in my directory • Make sure that your SIM card directory is not full; delete some files or save the files in the product directory (i.e. your professional or personal directories) My callers are unable to leave messages on my voicemail • Contact your network operator to check service availability I cannot access my voicemail • Make sure your operator's voicemail number is correctly entered in "My numbers" • Try later if the network is busy I am unable to send and receive MMS • Check your phone memory available as it might be full • Contact your network operator to check service availability and check MMS parameters (see page 31) • Verify the server centre number or your MMS profile with your operator • The server centre may be saturated; try again later The icon is displayed on my standby screen • You have saved too many short messages on your SIM card; delete some of them or archive them in the product memory "No service" is displayed • You are outside of the network coverage area I have already entered 3 incorrect PIN codes • Contact your network operator to obtain the PUK code (Personal Unblocking Key) I am unable to download new files • Check for free space • Delete some files • Check your subscription status with your operator The phone can't be detected by others via Bluetooth • Make sure that Bluetooth is turned on and your mobile phone is visible to other users (see page 41) My mobile phone is dead, can't power on • Make sure your battery is not completely used up or damaged • Remove your battery, remove your SIM card then power it on again • Hold down + keys at same time to reset it (1) (1) All user phone data: contacts, photos, messages and files, downloaded applications like Java games will be lost permanently. 69 70