Alpine DVR-C320R Owners Manual - Page 41

Troubleshooting

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9. Troubleshooting The following table lists the problems users may encounter while using the product and measures to resolve them. If the problem persists after taking the measures provided in the table, contact the customer service center. Problems Solution Cannot power on the product • Make sure the power cable (the hardwiring cable) is connected to the vehicle and the product properly. • Check the vehicle's battery level. The voice guide and/or buzzer do not sound. Check if the volume is set to the minimum. The video is unclear or hardly visible. • Ensure that the protective film on the camera lens has been removed. The video may look unclear if the protective film is still on the camera lens. • Check the installation location of the front or rear camera, turn on the product, and then adjust the camera's viewing angle. The memory card cannot be recognized. • Ensure that the memory card has been inserted in the correct direction. Before inserting the memory card, ensure that the metal contacts on the memory card are facing toward the lens of the product. • Turn off the power, remove the memory card, and then check to ensure that the contacts in the memory card slot are not damaged. • Ensure that the memory card is an authentic product distributed by Alpine. Alpine does not guarantee compatibility and normal operation of third-party memory cards. The recorded video cannot The recorded videos are stored as MP4 video files. Ensure that the video player be played on a PC. installed on your PC supports the playback of MP4 video files. GPS signal cannot be received. The GPS signal may not be received in out-of-service areas, or if the product is located between tall buildings. Also, GPS signal reception may not be available during storms or heavy rain. Try again on a clear day at a location that is known to have a good GPS reception. It may take up to 5 minutes until GPS reception is established. Before contacting a service center Please back up all important data stored in the memory card. The data in the memory card may be deleted during repair. Every product requested for repair is regarded as a device that has had its data backed up. The customer service center does not back up your data. Alpine is not responsible for any loss, such as data loss. 41

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9. Troubleshooting
The following table lists the problems users may encounter while using the product and measures to
resolve them. If the problem persists after taking the measures provided in the table, contact the customer
service center.
Problems
Solution
Cannot power on the
product
• Make sure the power cable (the hardwiring cable) is connected to the vehicle and
the product properly.
• Check the vehicle’s battery level.
The voice guide and/or
buzzer do not sound.
Check if the volume is set to the minimum.
The video is unclear or
hardly visible.
• Ensure that the protective film on the camera lens has been removed. The video may
look unclear if the protective film is still on the camera lens.
• Check the installation location of the front or rear camera, turn on the product, and
then adjust the camera’s viewing angle.
The memory card cannot
be recognized.
• Ensure that the memory card has been inserted in the correct direction. Before
inserting the memory card, ensure that the metal contacts on the memory card are
facing toward the lens of the product.
• Turn off the power, remove the memory card, and then check to ensure that the
contacts in the memory card slot are not damaged.
• Ensure that the memory card is an authentic product distributed by Alpine. Alpine
does not guarantee compatibility and normal operation of third-party memory cards.
The recorded video cannot
be played on a PC.
The recorded videos are stored as MP4 video files. Ensure that the video player
installed on your PC supports the playback of MP4 video files.
GPS signal cannot be
received.
The GPS signal may not be received in out-of-service areas, or if the product is
located between tall buildings. Also, GPS signal reception may not be available during
storms or heavy rain. Try again on a clear day at a location that is known to have a
good GPS reception. It may take up to 5 minutes until GPS reception is established.
Before contacting a service center
Please back up all important data stored in the memory card. The data in the memory card may be deleted
during repair. Every product requested for repair is regarded as a device that has had its data backed up. The
customer service center does not back up your data. Alpine is not responsible for any loss, such as data loss.