Asko W640 User manual Use & Care Guide EN ES FR - Page 10

TROUBLESHOOTING If you should experience a problem with your washer, you should review the following list of frequently encountered situations. It could save you the cost and inconvenience of a service call. Even though the product is under warranty, if the problem The door won’t open. ¨ Make sure the power to the unit is on. If the power is on and the indicator lamp is not lit, there is no power supply. Check that the machine is properly plugged into the electrical outlet. If it is, the fuses may be blown. Call a service technician. ¨ Make sure all the water has drained out. ¨ If there is no water in the machine and the door won’t open in the normal manner, you should be able to open it manually, as follows: 1. Make sure the tub is as empty as possible and the power is turned off. 2. Using the flat edge of the liquid detergent partition piece, a flathead screw-driver or similar item, gently pry open the drain pump cover. 3. Using a T20 or flathead screwdriver, unscrew the red plastic looped handle. 4. Pull the handle toward you. The door should open. The machine doesn’t fill. ¨ Make sure the tap to the water supply line is open. ¨ Turn off the water supply then disconnect the inlet hose and check to see if the strainer in the inlet connection is blocked. The machine won’t start. ¨ Check that the glass door is closed securely. ¨ Make sure the power switch is turned on. ¨ If the power switch is on and the indicator lamp is not lit, there is no power supply. Make sure the machine is properly plugged into the electrical outlet. ¨ Check the house breaker switch/fuses. The machine will not spin. ¨ Make sure the pin trap or outlet hose isn’t blocked. Clean if necessary. (See page 7.) ¨ Make sure the No Spin option is turned off. ¨ If a load is out of balance, the washer will rotate a few seconds to redistribute the load then attempt to spin again. It will do this up to ten times at a high spin speed (1000 rpm or higher). If it still isn’t balanced, it will advance the timer with no spin. Page 10 is not caused by defective workmanship or materials, you will be charged for a service call. Refer to page 17 to determine what is and is not covered under your warranty. If you’re still not sure, contact the ASKO Advisory Center before you call a service technician. Extreme vibration during spin cycle. ¨ Make sure the packaging and shipping supports were removed properly. (See page 14.) ¨ Check that the machine is level. ¨ Adjust machine feet and tighten locknuts. (See page 14.) Oversudsing. ¨ Too much detergent could cause suds to backup through the detergent compartment and run down the front of the washer onto the floor. The suds will condensate into water and form a small puddle on the floor. (See page 5 for detergent recommendations.) Washer stops during cycle. ¨ It is normal for the machine to pause occasionally during operation, especially between cycles and during the delicate wash program. ¨ Make sure the No Spin option isn’t turned on. ¨ If the power switch is on and the indicator lamp is not lit, there is no power supply. Make sure the machine is properly plugged into the electrical outlet. ¨ Check the house breaker switch/fuses. Foam in the final rinse water. ¨ Make sure nothing is blocking the outlet hose. ¨ Check for kinks in the outlet hose. ¨ Make sure the pin trap isn’t blocked. (See page 7.) ¨ Make sure that no part of the hose (including any joints) is less than 3/4” (15 mm) in diameter. Water left in the machine after final spin. ¨ Make sure the No Spin option isn’t turned on. ¨ Make sure the pin trap isn’t clogged. (See page 7.) ¨ Make sure the outlet hose isn’t clogged. ¨ Check for kinks in the outlet hose. ¨ Make sure that no part of the outlet hose (including any joints) is less than 3/4” (15 mm) in diameter. Water leaks. ¨ All hoses should be inspected at least once a year. If they show signs of cracking, they should be replaced. ¨ Check to see if hose connections at faucets are tight. ¨ Make sure the end of the outlet hose is securely inserted into the drain receptacle. ¨ Make sure nothing is caught between the Smart Seal and the tank, such as apron strings, small handkerchiefs, socks, etc.