Asus WL-330N3G User Guide - Page 68

Appendix: Troubleshooting, yourself. Contact the ASUS Technical Support if you encounter problems

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This troubleshooting guide provides solutions to some common problems that you may encounter while installing or using the ASUS Mobile Wireless Router. These problems require simple troubleshooting that you can perform by yourself. Contact the ASUS Technical Support if you encounter problems not mentioned in this section. Problem The ASUS Mobile Wireless Router does not power up. Other devices cannot communicate with the ASUS Mobile Wireless Router through a wired network connection. My ASUS WLAN card can not associate with the ASUS Mobile Wireless Router. Action • Use a test meter to measure the voltage output of the power source through the power plug. • Check if the power plug is properly connected to the device. • Verify your network configuration to ensure that there is no IP address duplication. Turn off the device in question, then ping the assigned IP address of the device. Make sure no other device responds to that address. • Check if the cables have the proper pin outs and connectors. You may also use another LAN cable. • Make sure the hub, switch, or computer connected to the ASUS Mobile Wireless Router supports 10Mbps or 100Mbps speed. Do this by check the ASUS Mobile Wireless Router and the Hub LEDs. When you connect the ASUS Mobile Wireless Router to a 10/100 Mbps hub, both the Hub LED and the ASUS Mobile Wireless Router Ethernet LEDs should light up. • Make sure your WLAN card has the same specifications as the ASUS Mobile Wireless Router (IEEE 802.11b/g/n). Minimize the distance between the devices. The ASUS WLAN card may be out of range of the ASUS Mobile Wireless Router. • Check if the ASUS Mobile Wireless Router and the ASUS WLAN card have the same SSID. • When encryption is enabled, check if the ASUS Mobile Wireless Router and the ASUS WLAN card have the same encryption settings. • Check if the Wireless LED of the ASUS Mobile Wireless Router is on. • When the Access Control table is enabled, check if the MAC address of the ASUS WLAN card is included in the Access Control table. • Check if the ASUS Mobile Wireless Router is in "Access Point" mode. A-2 Appendix: Troubleshooting

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A-2
Appendix: Troubleshooting
This troubleshooting guide provides solutions to some common problems
that you may encounter while installing or using the ASUS Mobile Wireless
Router. These problems require simple troubleshooting that you can perform by
yourself. Contact the ASUS Technical Support if you encounter problems not
mentioned in this section.
Problem
Action
The ASUS Mobile Wireless
Router does not power up.
• Use a test meter to measure the voltage output of the power source
through the power plug.
• Check if the power plug is properly connected to the device.
Other devices cannot
communicate with the ASUS
Mobile Wireless Router
through a wired network
connection.
• Verify your network configuration to ensure that there is no IP
address duplication. Turn off the device in question, then ping the
assigned IP address of the device. Make sure no other device
responds to that address.
• Check if the cables have the proper pin outs and connectors. You
may also use another LAN cable.
• Make sure the hub, switch, or computer connected to the ASUS
Mobile Wireless Router supports 10Mbps or 100Mbps speed.
Do this by check the ASUS Mobile Wireless Router and the Hub
LEDs. When you connect the ASUS Mobile Wireless Router to a
10/100 Mbps hub, both the Hub LED and the ASUS Mobile Wireless
Router Ethernet LEDs should light up.
My ASUS WLAN card can
not associate with the ASUS
Mobile Wireless Router.
• Make sure your WLAN card has the same specifications as the
ASUS Mobile Wireless Router (IEEE 802.11b/g/n).
Minimize the distance between the devices. The ASUS WLAN card
may be out of range of the ASUS Mobile Wireless Router.
• Check if the ASUS Mobile Wireless Router and the ASUS WLAN
card have the same SSID.
• When encryption is enabled, check if the ASUS Mobile Wireless
Router and the ASUS WLAN card have the same encryption settings.
• Check if the Wireless LED of the ASUS Mobile Wireless Router is
on.
• When the Access Control table is enabled, check if the MAC
address of the ASUS WLAN card is included in the Access Control
table.
• Check if the ASUS Mobile Wireless Router is in “Access Point”
mode.