BenQ W1090 User Manual - Page 66

Troubleshooting

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Troubleshooting Problem Cause Remedy The projector does not turn on. There is no power from the power cable. Attempting to turn the projector on again during the cooling process. Plug the power cord into the AC inlet on the projector, and plug the power cord into the power outlet. If the power outlet has a switch, make sure that it is switched on. Wait until the cooling down process has completed. The lamp cover is not securely attached. Correctly attach the lamp cover. The video source is not turned on or connected correctly. Turn the video source on and check that the signal cable is connected correctly. No picture. The projector is not correctly connected to the input signal device. Check the connection. The input signal has not been correctly selected. Select the correct input signal with the SOURCE key on the projector or remote control. Image is unstable. The connection cables are not securely connected to the projector or the signal source. Correctly connect the cables to the appropriate terminals. The projection lens is not correctly focused. Adjust the focus of the lens using the focus ring. Picture is blurred. The projector and the screen are not aligned properly. Adjust the projection angle and direction as well as the height of the unit if necessary. The lens cover is still closed. Remove the lens cover. The battery is out of power. Replace the battery with new one. Remote control does not work. There is an obstacle between the remote control and the projector. Remove the obstacle. You are too far away from the projector. Stand within 7 meters (23 feet) of the projector. The 3D glasses are out of battery. Recharge the 3D glasses. The settings in the 3D menu are not set Correctly set the settings in the 3D 3D content does not display correctly. correctly. Your Blu-ray Disc is not in 3D format. menu. Use a 3D Blu-ray Disc and try again. The input source has not been correctly selected. Select the correct source with the SOURCE key on the projector or remote control. 66 Troubleshooting

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Troubleshooting
66
Troubleshooting
Problem
Cause
Remedy
The projector does
not turn on.
There is no power from the power
cable.
Plug the power cord into the AC inlet
on the projector, and plug the power
cord into the power outlet. If the power
outlet has a switch, make sure that it is
switched on.
Attempting to turn the projector on
again during the cooling process.
Wait until the cooling down process has
completed.
The lamp cover is not securely attached.
Correctly attach the lamp cover.
No picture.
The video source is not turned on or
connected correctly.
Turn the video source on and check that
the signal cable is connected correctly.
The projector is not correctly
connected to the input signal device.
Check the connection.
The input signal has not been correctly
selected.
Select the correct input signal with the
SOURCE
key on the projector or
remote control.
Image is unstable.
The connection cables are not securely
connected to the projector or the signal
source.
Correctly connect the cables to the
appropriate terminals.
Picture is blurred.
The projection lens is not correctly
focused.
Adjust the focus of the lens using the
focus ring.
The projector and the screen are not
aligned properly.
Adjust the projection angle and direction
as well as the height of the unit if
necessary.
The lens cover is still closed.
Remove the lens cover.
Remote control
does not work.
The battery is out of power.
Replace the battery with new one.
There is an obstacle between the
remote control and the projector.
Remove the obstacle.
You are too far away from the projector.
Stand within 7 meters (23 feet) of the
projector.
3D content does
not display correctly.
The 3D glasses are out of battery.
Recharge the 3D glasses.
The settings in the
3D
menu are not set
correctly.
Correctly set the settings in the
3D
menu.
Your Blu-ray Disc is not in 3D format.
Use a 3D Blu-ray Disc and try again.
The input source has not been correctly
selected.
Select the correct source with the
SOURCE
key on the projector or
remote control.